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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cost of furniture cleaning is pricey.
We are a Doctor's office and the technician that was sent out, stated that he doesnt really work with commercial accounts, but mainly residential accounts. He was very professional and kind. My only complaint is that there were still several areas that looked like they needed more attention. But overall, the work was ok.
Very efficient. The technician was excellent and responded to all our requests.
The guy who performed the cleaning was outstanding. Had excellent service.
Quality and professionalism.
i love the quality carpet cleaning i get for the price and the quick dry aspect that allows us to live on our carpets again and not wait hours or a day to be able to walk on them
Easy scheduling, service quality, regular promotions.
seems to be great products and nice staff
George was awesome
Your service people were courteous, professional and informative.
I have always preferred using Zerorez since they use chemical free products. But the last couple of times I've had them out, I have had to call them back to re-do a couple of the areas. When you have off-white carpet and off-white sofa, it is imperative they make sure all areas are cleaned even if they have to go over them a couple of times before they leave!. Over the years I have had very good technicians that I consider senior techs and are excellent and knowledgeable and seem to take pride in the end result and others that are either new techs and not fully trained or don't care!!!+ My last visit ended the same and I had to have one 3x3 area touched-up again. After couple of days drying, I am seeing another small yellowish area that should have been included in that area! Maybe Zeroez should add another week or two in training their technicians!!!
My master bedroom room was disappointing. Did not clean well. Many spots did not come out. My guest rooms on the other hand were beautiful. He gave me great advice for smell elimination. I would use him again.
One of the rooms I had the extraction done on still has the urine odor.
Professionalism with customer service and carpet technician. Excellent service and quality of cleaned carpet and upholstery.
Paul was great! He did a complete and thorough job! Our carpet looks almost new!
Technician showed up on time and completed the task efficiently.
We are always pleased with the results after Zero Rez cleans our carpets.
Always good value and good personnel.
Service was good - technicial was great - service was very pricey.
Customer service is great! The technician did a great job cleaning our carpets.
No discounts on other services for the repeat customers.
Joe was professional, friendly and punctual. He explained everything to me very well. I like that chemicals aren’t left in my carpet.
The technician who came to our house was fabulous. He clearly knew his stuff and did such a wonderful job!
The rugs look beautiful. I will tell everyone I know. It was significantly more expensive but worth it to get the results.
On time, professional, courteous, effective,
Great results!
Great, professional, quick service by U.H. Will use again in the future!
The technician was timely, friendly, efficient and removed some pretty nasty stains.
Tech arrived later than scheduled window of time. Extra money paid to neutralize pet urine was ineffective.
Technician was able to remove stains we could not as well as another company that attempted to remove the stains.
All staff are 100% genuinely concerned about your experience. The technician is experienced and polite. This number one goal was to make sure I was satisfied.