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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cleaning excellent
Very courteous respectable people.
Paid over $1200 for cleaning. Some stains I didn’t even see before the cleaning but do now. A number of stains I felt like should have come out but didn’t. These previous time you cleaned our carpets water was sprayed everywhere on my furniture which created extra work for me to clean the water spots off. The guy did a miracle getting all the stains out though. This time the guys were careful and didn’t spray water everywhere so I was grateful for that. They were very courteous. They got done awfully fast though.
Because of 18 mos of Covid and 2 1/2 years of my husband being critically ill, I had not had my carpet cleaned in 5 years. Joe did an excellent job of cleaning my carpet and making it look almost new again. I would definitely recommend this Company to others.
My floors did not look, feel or smell clean.
Alberto did a fantastic job. Clean carpets and friendly and professional
After the carpet dried we could really see there was a minimal difference between the before and after of a lot of the carpet. Seeing how this was a paid professional service, we really expected more. The tech was excellent and took their time. But, in regard to the actual results despite his honest efforts, we were not fully satisfied. These results could have been achieved with a at-home machine and stain treatment.
This was a reservice for us due to the awful first experience. Our tech that came to clean up the job of the first tech was exceptional. His work and quality of work was outstanding. Was able to remove almost all stains that previous tech told me I could “boil hot water and vinger or you tube it.” He explained to me the whole process and what he was going to do. I will likely schedule again only if I have the same tech! I was very worried about giving another chance but I was very pleased with re service. I can actually tell my carpets were cleaned!
My carpet looks great! The technician was very knowledgeable, friendly, efficient and explained
any extra services I asked about. I will use them again!
Great service!
I like that zerorez does not use chemicals. They are fast and very courteous.
The employee (Bert) and his quality work..
Not using chemicals.
Great service!! Super job and completely satisfied. Looks like new!! Great tech a real pro.
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I had my carpets and stairs shampooed they did a great job and it dried quickly. Looks amazing
On time, good job, less drying time than other companies
Very friendly and did a professional job , carpets look amazing
Respectful, knowledgeable, great job!
Service provider
No chemicals and carpets look great
The customer service was excellent.
Courtesy professionalism job seems to have been done well. Technician said to contact the company if the stains cane back
My carpets are only two years old, but there were a few spots from having kids and just day to day foot traffic. The first person to do the service didn’t get most of the spots I was concerned about. I wouldn’t have even thought the carpets had been “cleaned” if they weren’t damp. I called to express my concerns and they wanted specific spots that were still there and what they were made from. They sent someone else out, I do feel like the 2nd person was more thorough but he only had to spot clean. I just don’t feel the carpet as a whole was cleaned thoroughly and the cost did not match the service. I don’t feel good about having call and report subpar services and go through the hassle of rescheduling something that should have been done the first time.
Prompt and courteous service. Very efficient.
Nice tech, very professional and did a good job.
Got rhe carpet a lot cleaner and relatively easy
Great job.
Carpets looked great after they were cleaned. Thanks
Technician was on time, very efficient and the results were great.
I use zero Rez a lot. First of all when I booked, I thought it was 3 rooms for 99$. It ended up being 149. The vacuum attachment on carpet cleaner was not working and we had to wait 1.5 hours for person to come to get part/fix it. So they were here for 3 hours. I understand things happen, but next time I hope it goes more smoothly and the price is better communicated.