Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83377 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 22, 2024 — Rated 7 out of 10 by M.V. Zerorez Dallas/Ft. Worth
What could we do to improve?

1. The antibacterial treatment was offered as an odor control (nothing about antibacterial). We thought it was just an air freshener cover up and declined. We had to have them back and charged again when they then explained about the wet bacteria causing the new odor. Would have liked a better explanation initially.

2. I had to ask twice for them to start upstairs, they refused and finally when my husband asked they agreed. Please listen to the homeowner the first time, even if she is a woman.

3. We were happier with Mario who did our cleaning last time.

Report a concern   November 22, 2024 — Rated 8 out of 10 by R.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

The carpet cleaner was good and polite, but the additional services we had done were crazy expensive..........

Report a concern   November 21, 2024 — Rated 10 out of 10 by Van Bollen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, and very courteous

Report a concern   November 21, 2024 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule, punctual arrival, respectful staff, carpet looked great after cleaning!

Report a concern   November 21, 2024 — Rated 10 out of 10 by T.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, efficient service and the carpet looks clean and fresh. Tech was fantastic and worked hard to ensure he did a good job going over high traffic areas.

Report a concern   November 21, 2024 — Rated 10 out of 10 by Don Henn Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician, Jay, was very helpful, courteous, and did a great job on the carpets

Report a concern   November 21, 2024 — Rated 10 out of 10 by P.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Really liked the technician. Carpet looks good.

Report a concern   November 21, 2024 — Rated 7 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

Some stains didn't come out. He tried, but it didn't work. Like the no residue but didn't like 11 her to dry. My mom was very pleased though!

Report a concern   November 21, 2024 — Rated 10 out of 10 by Terri Carter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The professionalism and efficiency of the technicians are outstanding!.

Report a concern   November 21, 2024 — Rated 10 out of 10 by H.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joe is the best and we are really pleased with the results of his cleaning!

Report a concern   November 21, 2024 — Rated 10 out of 10 by Linda Turner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, professional, provides great advice on how to maintain my carpets. I have Zerorez come about every 2 years and even though I have very old carpet, it always looks great after they finish.

Report a concern   November 20, 2024 — Rated 10 out of 10 by Darlene Hackemack Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent work and Fast !

Report a concern   November 20, 2024 — Rated 10 out of 10 by Mitzi Sadler Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tristen, the technician did an amazing job! I was afraid the pet stains would not come up but he got it done! I was very pleased!

Report a concern   November 20, 2024 — Rated 10 out of 10 by jeffery Bay-Andersen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

affordable and good tech

Report a concern   November 19, 2024 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, friendly service

Report a concern   November 19, 2024 — Rated 10 out of 10 by B.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient service with extremely good results. Will recommend to all my friends.

Report a concern   November 19, 2024 — Rated 10 out of 10 by V.J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough, courteous, honest

Report a concern   November 19, 2024 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The focus on environmental service, and the technicians are very knowledgeable and service oriented!

Report a concern   November 19, 2024 — Rated 10 out of 10 by Joan Tengowski Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pricing specials; good work

Report a concern   November 19, 2024 — Rated 10 out of 10 by K.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, efficient, and your tech Julian was awesome.

Report a concern   November 19, 2024 — Rated 10 out of 10 by Amanda Womack Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had a great experience with our technician, Julian. He did a great job of explaining his recommendation for our situation. He detailed out the technical specifics and the science behind what he was doing and how it would effect our carpet. We are super happy with the outcome. He was a pleasure to work with!

Report a concern   November 18, 2024 — Rated 10 out of 10 by Javier Perdomo Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Service Professional that came out did a great job of cleaning our carpets and making recommendations on what treatment would be best for our home. We are very pleased with the service and the Service Professional was very friendly and informative. Thank you!

Report a concern   November 18, 2024 — Rated 9 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Na

Report a concern   November 18, 2024 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick scheduling. Great communication.

Report a concern   November 18, 2024 — Rated 8 out of 10 by M.O. Zerorez Dallas/Ft. Worth
What could we do to improve?

More harder chemicals usage to remove all stains from carpet specially from the high traffic areas in the. Carpets.

Report a concern   November 18, 2024 — Rated 10 out of 10 by David Nguyen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient. Their team of 3 techs cleaned the carpet in our house in a little over an hour and a half. We'll definitely be having them come out again in the future.

Report a concern   November 18, 2024 — Rated 10 out of 10 by Linda Bailey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

What I was most impressed with was the Technician, Jay. He really tried hard to make the carpet look as good as possible. He was professional & friendly. Super nice & focused on making the best appearance for the end result as he could. I was very pleased.

Report a concern   November 17, 2024 — Rated 10 out of 10 by Jennifer Barrychuck Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very easy to make an appointment online. Our original tech was not available but you called and explained the situation and a new tech was dispatched within our original time window.
Our tech, Bert, was very friendly and knowledgeable. He explained the whole process and was very thorough. Highly recommend!

Report a concern   November 17, 2024 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Gentleman did a great job.

Report a concern   November 17, 2024 — Rated 0 out of 10 by N.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

He did a half job


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