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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have not scheduled an appt on Dec 3. Is there a free follow up? Please advise. Thank you. I appreciate the prompt service you provided to correct the problem from 11/25 appt
I have used Zerorez many times and am always pleased with the results and the service technicians. Their work is very thorough.
Great Technician, very friendly and easy to work with! Also he was quick! Got a great clean.
Quick, easy, and beautifully done!
Expensive but did a great job!
On time, professional, very clean
I requested Jose "Joe" to come out to correct what the new guy, Chris, had not done properly. Joe did not say anything negative about what he saw and as he took pictures. He explained that a supervisor normally would have come out with Chris when he returned to do the job as needed. Joe did the job as excellent as he did the last time he was here. He should be given a bonus for his professionalism and doing a job of the level of service of which Zerorez represents to perform for customers. If Joe cannot do my carpet going forward because he has been transferred to the Frisco area, I will not be using Zerorez. Chris needs to have supervision until he can clean carpets correctly. Missing spots to clean, leaving streaks from the machine wand, and not moving three pieces of furniture to clean under was very disappointing to me. Thank God for Joe's talent and commitment to excellence in service!
My caroet did not dry until 9 hours later. I did not feel like it smelled good like the last time I ised the service
I liked the skills of the crew and ability to explain product
Carpets are clean and technician was on time.
Quick and easy—had a great tech
Excellent, kind, and caring technicians. Fresh clean floors/carpets.
Personable and courteous service! Great results as well!!
The cleaning was, as usual, top notch, but so was the young many to did the cleaning. Polite and courteous the entire time. So very grateful.
We paid for the pet stain treatment but there is still an odor left in one room. Would have thought this would have been gone.
Carpet cleaning
Great service and job well done.
Technicians were knowledgeable and did a great job. They even got out some horrible stains. Very pleased!
Randy, the technician, was Awesome! We were very pleased with the results!
The service did not remove old stains. Which I understand. But the serviceman Harrison was fantastic. One of the best I've ever had from any service provider. I would do business with him no mater what business he was in! The Best!
The friendliness of the tech, he was awesome!
The time frame of service and the finished service was great!
Two times I’ve used your service. Both times the up charges have been significant.
Easy to schedule, good communication, Professional technician, and carpets look great!
Excellent service and outcome. We are extremely pleased and will
be using your company again
Got tough stains out without charging extra. Professional manner and timely service.
Once the service was complete, there were many spots that were determined to be "permanent stains" with nothing more that could be done about them. This is a newly purchased 1983 townhome, so we have no knowledge of what may have caused these stains or how long they may have existed. The day following our cleaning service, I spent a few hours and treated each one with Folex Instant Carpet Spot Remover and was able to either fully remove the stains or lighten them considerably. The service providers worked hard and showed me their efforts at removing the stains, so it wasn't for lack of effort on their part. I was disappointed that my simple spot remover did a better job than Zerorez process was able to accomplish.
As for making things right, a reimbursement for half of the service cost seems fair.
$99 special did not include $35 in fees, these where not disclosed at the time we scheduled the appointment. The technician was professional and the service was performed with good quality.
The carpets came out clean & removed the pet stains from the carpet & furniture!
Very good job
Vent cleaning service was awesome. The team made it the best experience.