Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84534 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 28, 2018 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good technician & quality of work

Report a concern   April 28, 2018 — Rated 10 out of 10 by Jerrry mccury Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service was fast, really good, and courteous. I'll use you for sure in the future.

Report a concern   April 28, 2018 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals. Nice service people.

Report a concern   April 28, 2018 — Rated 6 out of 10 by K.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

lots of spots left, didn't move furniture though the woman who booked it said they would. very expensive.

Report a concern   April 28, 2018 — Rated 8 out of 10 by A.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Great service onsite, no complaints whatsoever with the technician.

However, very poor handling of the setup of appointment, understanding what the customer was asking in advance by phone call to insure that zerorez does the work needed and what cost would be. Cannot quote one price and show up and change amount due to four times more! Long delay in work getting underway as the office dealt with this matter.

Report a concern   April 28, 2018 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Outstanding job cleaning our carpets. Your representative was professional and committed well with me on the costs. Great job!

Report a concern   April 28, 2018 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very nice and hard working technicians. No chemicals used .

Report a concern   April 28, 2018 — Rated 10 out of 10 by Doris Eernisse Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had our carpet cleaned on 04/19/18 with technician Javier Cornejo. He did a terrific job. We were very pleased with him. He was pleasant and nice.

Report a concern   April 28, 2018 — Rated 9 out of 10 by V.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Polite staff, quick,

Report a concern   April 28, 2018 — Rated 10 out of 10 by Anita Stath Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians are always professional looking and do the best they can

Report a concern   April 28, 2018 — Rated 10 out of 10 by Marilee Turner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was really impressed with Zerorez. I called them and they came out the next day!! They got all the stains out of my carpet and cleaned the kitchen tile that I didn't even know it was that dirty!

Report a concern   April 28, 2018 — Rated 10 out of 10 by Kristin Freedman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning was awesome! My carpets look brand new. Definitely recommending to my friends

Report a concern   April 28, 2018 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets looked really clean. The technitions did a great job of explaining things and where very friendly.

Report a concern   April 27, 2018 — Rated 10 out of 10 by P.A.M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Eric seemed very honest and trustworthy and did not try to sell us stuff we did not need

Report a concern   April 27, 2018 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets look great & everything smells fresh. Very pleased with the service. Alvin did a great job! The stains / dirt came out & we will definitely recommend & use Zerorez again.

Report a concern   April 27, 2018 — Rated 5 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

It took 3 visits to clean my carpet due to faulty equipment.

Report a concern   April 27, 2018 — Rated 10 out of 10 by Alan Assad Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is thw original carpet. The only company that cleaned it is zerez. And the carpet looks sharp

Report a concern   April 27, 2018 — Rated 8 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Ensure the arrival time is better coordinated. I was called the day before by someone indicating service personnel would be on-site between 1:00pm and 3:00pm, with a 30 minute advance call. I received a call the next morning at 8:30 saying the service person would be on-site at 9:12am.

The carpet cleaning itself appears to have been successful.

Report a concern   April 27, 2018 — Rated 0 out of 10 by D.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Technicians forgot to mark our stains. After the first pass through the room he said he would just go over the general area of the stains one more time. After that he said thought they were gone because he couldn’t see them. As soon as the carpet dried the minor stains were actually worse. A complete waste of money. I definitely would not recommend to anyone. I will probably recommend against using the service if asked.

Report a concern   April 27, 2018 — Rated 10 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

always pleased with your services - service tech, Tyler was professional, friendly and did a great job!

Report a concern   April 27, 2018 — Rated 10 out of 10 by Debbie Allen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great people in the main office and the technicians are on time, kind and do great work.

Report a concern   April 27, 2018 — Rated 10 out of 10 by Trish George Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love how clean my carpets are with no chemicals. Jonathan Sexton our tech was awesome. You could tell he really enjoyed his job. He was very professional and knowledgeable. He took the time to explain everything to me and was never bothered by any of my questions. I have already referred my friend and I told her to ask for him.

Report a concern   April 27, 2018 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was awesome and thorough. Great representative of your company

Report a concern   April 27, 2018 — Rated 10 out of 10 by Emily Stanton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, efficient and effective.

Report a concern   April 27, 2018 — Rated 10 out of 10 by T.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You all want your customer to be satisfied.

Report a concern   April 27, 2018 — Rated 8 out of 10 by G.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

Nothing, moved out of area.

Report a concern   April 27, 2018 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great experience, great people and very neat and clean.

Report a concern   April 27, 2018 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our service provider was outstanding! He was honest, respectful & quoted a fair price. Also, the products dried quickly, got out the stains & did not leave an odor behind. We’ve used Zerorez before...& will no doubt use them again!

Report a concern   April 27, 2018 — Rated 10 out of 10 by P.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professionally done.friendly staff.very happy with the job done

Report a concern   April 27, 2018 — Rated 10 out of 10 by Phyllis Carlin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that the Zerorez method uses no chemicals and leaves no residue! They are reliable, their prices are competitive and the technicians are very professional. For these reasons, I no longer consider any other carpet cleaning service.


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