Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84534 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 26, 2018 — Rated 10 out of 10 by Kristin Ward Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Keith did a wonderful job and we were very pleased with our service! Thank you for fresh clean carpets!

Report a concern   April 26, 2018 — Rated 10 out of 10 by Shirley Jennings Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Price and service

Report a concern   April 26, 2018 — Rated 10 out of 10 by Trisa Doherty Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your cleaning products work the best ! Competely Satisfied! ... and your technicians take their time to do such a great job.

Sincerely,
Trisa and Casey Doherty

Report a concern   April 26, 2018 — Rated 8 out of 10 by V.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

On Time arrival can be improved significantly. We were scheduled 10.30 am but no news until 1 pm. We called and they told it would be 2.30 pm, and takes 2-3 hrs, which is too late with our kids school schedule. Had to reschedule for next day, which forced me to stay home for second day

Report a concern   April 25, 2018 — Rated 10 out of 10 by Cissy Holloway Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality work and workman

Report a concern   April 25, 2018 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Randy did a great job. We have carpet throughout and it came out beautiful.
Been a customer for over 10yrs & have never had a bad cleaning. My wife has bad allergies and cannot handle heavy fragrances. Zerorez is the only carpet cleaner that we can use.
Keep up the good work!
-----Sally & Name removed

Report a concern   April 25, 2018 — Rated 10 out of 10 by Annie Gaver Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very friendly and knowledgeable about process, answered all my questions, and did an excellent job on my carpets. Very pleased with results. Thank you.

Report a concern   April 25, 2018 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Finley was very efficient in handling our situation . . . orange colored oil spilled by the electrician. What a mess!
He made sure all the oil was removed all the way to the *roots* of our off-white carpet, explaining each process as it took two or three different types of cleaning to throughly remove all the oil. I did call Zerorez the day it occurred.
The representative called to inform us when the technician was on the way as she had promised.

Report a concern   April 25, 2018 — Rated 10 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We were very pleased with the results and like that there were no chemicals used. You will be getting a call from Bob Dobson ( who is a friend) to make an appointment.

Report a concern   April 25, 2018 — Rated 10 out of 10 by Erin Parshall Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The last time I used zerorez the man came made one pass and then left
My carpets were aweful afterward and SOAKED!
I decided to try again because of the Rangers tickets and the man who did my carpets was wonderful! He took his time used different products to assist stain removal and he actually cared about the service he was performing!! He was incredible! God bless him!! We needed that kind of service!

Report a concern   April 25, 2018 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Polite and courteous great results!

Report a concern   April 25, 2018 — Rated 10 out of 10 by T.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guy was prompt and quick to identify the needs for a stain in the carpet. He did a great job!!

Report a concern   April 25, 2018 — Rated 0 out of 10 by J.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet and tile are not clean.

Report a concern   April 25, 2018 — Rated 10 out of 10 by T.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job!

Report a concern   April 25, 2018 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darwin was prompt, pleasant and efficient. He did a fine job.

Report a concern   April 25, 2018 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Water based, no residue, cleans without chemicals. Excellent service!

Report a concern   April 25, 2018 — Rated 10 out of 10 by M.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Torrance was easy to work with. He arrived early and completed the cleaning within the estimated time. I'd be delighted to ask for him by name next time.

Report a concern   April 25, 2018 — Rated 9 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The non use of chemicals on my carpets

Report a concern   April 25, 2018 — Rated 10 out of 10 by Muhammad Tariq Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Don't remember the guy name, but he did really awesome hi job and explained very well. Best

Report a concern   April 25, 2018 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look like new after the cleaning!! Also do great tile cleaning!

Report a concern   April 25, 2018 — Rated 10 out of 10 by N.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely and efficient carpet patch repair. He did such a great job that I can’t tell where stain was!
Thank you!

Report a concern   April 25, 2018 — Rated 10 out of 10 by Jennifer Fridge Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your serviceman was the most professional, courteous and kind individual! I hope that he is valued in your company. He was very honest and worked miracles on my OLD, WHITE carpet!!!

If I could give him a 15 instead of a 10, I would!

Thank you Jody Dean for recommending Zerorez! I will NEVER use anyone else!!

Report a concern   April 25, 2018 — Rated 10 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All your technicians are very knowledgeable, professional, polite. Good communication between office and home with courtesy calls and updates.

Report a concern   April 25, 2018 — Rated 0 out of 10 by T.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I’ve had no managerial follow up regarding my tile cleaning despite calling and emailing the representative as requested. The original tile cleaning I received was horrible. You guys sent the same guy back out to try and fix the issue and all he had was excuses. I’ve used Zerorez multiple times and always been pleased until this latest visit. My tile has always looked fantastic before. Very dissatpointed!

Report a concern   April 25, 2018 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule and good job

Report a concern   April 25, 2018 — Rated 9 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The fact that it does not add any harmful residue or cleaning agents. The two technicians were courteous and informative on your process.

Report a concern   April 25, 2018 — Rated 10 out of 10 by R.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician Tommy Anderson did a great job. He was polite, knowlegable, personable,
And an excellent worker. He explained your process and then showed us how carpets should be cleaned. Tommy will be our technician of choice the next time we use your service.

Report a concern   April 25, 2018 — Rated 10 out of 10 by M.A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like how the carpet looks and feels after the cleaning. The house smells fresh. There were several old stains from corners and high traffic areas and I had been concerned whether the stains would come out and was very pleasantly surprised that they were able to make those areas look so good. I also had the ductwork cleaned and the house overall smells so much fresher.

Report a concern   April 25, 2018 — Rated 10 out of 10 by Greg Mitchell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service. My carpet is like new. Carpet was try in a matter of hours and no chemical smell or odor. Great service. Will use them again.

Report a concern   April 25, 2018 — Rated 10 out of 10 by Cyndi Bishop Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Charles was simply amazing! He was professional, detailed and very thorough. He immediately made me feel very comfortable and was so personable. It was a great experience!


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