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based on 83375 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
excellent service and attention to detail
Reliable
GREAT JOB CARPET LOOKS NEW
Jay & Austin!!! They were phenomenal - they were early, polite, considerate of me and my home, hardworking, patient and were able to explain the aspects of the job without being pushy or condescending. And so many people today act as if doing their job is an inconvenience but Jay and Austin, despite being their next to last job, were energetic and seemed to truly care about the quality of their work!
ZeroRez should take really great care of Jay and Austin because they are taking really great care of your clients.
Clean product
My carpets look great!
Do a great job. Friendly Techs. On time. Will use Zerorez again.
I love how my carpets look after Zerorez cleans them! The service techs are always knowledgeable and friendly! They go above and beyond! I also love how easy it is to book an appointment! Always a great experience!!
Great service.
Great job!
Pablo and Nick were excellent in explaining the process, what was needed and expected dry time. We paid extra for some pet spots and are having no residual issues or smells. Thank you
The hallways and heavy traffic areas should have been run three times or more. There are patches of darker and lighter colors in the same veins/areas. I believe it will all be mostly uniform if done three runs.
I was told during the appointment that those heavy traffic discoloration will mostly go away.
Technician did an excellent job! Prompt and courteous.
Your employee arrived on time, listened to our concerns and did a good job.
The carpets came out beautiful and look great. The technician John B was very professional and knew what he was doing. I am very happy with your company and the service.
A highly visible stain was missed and not cleaned by your person. Every stain near this was cleaned however. It’s not clear why this was missed.
Everything
The price was great! Employee was super cordial and courteous! Prompt and amazing work! The carpet looks new!
BethAnn Rockett
Great Job cleaning my sofá and loveset, rug, and carpet.
Bobby called 30 minutes ahead of arrival time. He was very nice and did a great job.
I was a little upset to find out that i was told on the phone that with my pets stains and the room it was gonna cost $150-160. Then if i wanted to treat the spots it was gonna cost me $200 when they got there.
Clean carpets
Was way too expensive.
Quick and easy. The Joes were great!
Professionalism, politeness, punctuality
The tech Evan showed up on time and did an excellent job. I would recommend Zerorez and have to anyone wanting a no frills,no hassle or hustle carpet service.
I like that you don’t use soap so no residue. I don’t remember the tech’s name but he was very professional and helpful. He worked very hard on a couple of spots. Arrival time was 10-1 and he arrived at 10 which I really appreciated. I will always use Zerorez.
Competent, on time, friendly service. Thanks :)
Fast, efficient & affordable quality service!
Punctual and totally cleaned the carpets. Great job all around.
The guys who did the work were very good. They were friendly and professional. We’re pleased with their performance and will look forward to having them come back next year.