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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Punctual and totally cleaned the carpets. Great job all around.
I had to clean the dark spots up myself. Not satified.
The technician was very knowledgeable, professional, and efficient. And the results were much better than I had anticipated. Our carpets look amazing and the whole house smells cleaner.
We will definitely use Zerorez again in the future!
There were areas that were not cleaned in the living room. A love seat was pulled out so he could clean behind it and I assumed he would pull it back to clean under it. We would have helped him move it if he had asked. There are still spots in some places that he didn't get out. Very nice fellow, just not efficient. We have used you twice before and were very satisfied but not this time.
Didn't quite get the results we hoped to get, maybe improve the the spot cleaning solution?
No residue on carpets after cleaning. Antonio was prompt, courteous, explained what he recommended & did a great job.
Bobby did a very good job cleaning heavy traffic areas got them really clean along with the rest of the house...
Service was good and the representatives did a great job. The only thing is the hose rubbed on some corners which needed re-painted.
The range of options and reasonable prices
Easy online appointment scheduling, friendly service and love the fact you do not use chemicals for cleaning.
I was glad Zero Rez chose to return to our house to redo the carpet which showed a lot of dirt. They cleaned the carpet again and it seems to look better. The technician thought the dirt was due to our labrador retriever's coat shedding - dog hair sunk deep into carpet....... This is confusing because we have had the dog on this carpet (time to time) for 8 years, and never before were we told the dog hair is a problem in keeping carpet clean.
They made it right, much respect for their technicians. Job well done
The minimum charges are too high. I only have 2 rooms of carpet in my home, but due to the "minimum" charge, the least I can get them cleaned for is $135, out the door.
Previously, my carpets were dry within approximately 4-6 hours. The last cleaning, it took 12+ hours for them to dry completely. Don't know if this is due to a new process, or variations in the technician's skill level.
Professional, thorough, knowledgeable, very confident in their advice and abilities.
Quick, your guy was professional and on time.
Been using for almost 20 years. You have saved my 1995 Sears carpet when I moved to Texas and bought a 1984 Mobilehome that still had Gold Shag rug!
I always recommend Zerorez to everyone who is looking for a good clean carpet, etc.
Always on time and always very professional and the carpets always look great afterwards.
Very professional and thorough!
The tech was very knowledge and willing to engage with us
They were able to clean our carpets right before Thanksgiving.
I'm a little concerned about this cleaning process.
It took a couple of hours when we had this done a few years ago and we had to fan dry everything overnight BUT technology may have changed since then. He was in and out in under 45 minutes and the furniture was completely dry.
Has the process changed?
Otherwise the service is always wonderful as expected!
Cleans quickly and dries quickly.
prompt, thorough, friendly
The service men were on time and very courteous. They were very professional in the way they entered my home with their equipment. They took care to not damage anything in my home and my carpet looks amazing! I will have them back in a year!
Easy scheduling, fast process, and my house is very clean when finished. Love the no chemicals
Our technician was friendly and did a great job!
Great communication, friendly, did a great job cleaning!
Easy to schedule services. Cleaner was on time and very respectful. Listened to my concerns and finished ahead of schedule.
I understood that there would be an extra charge for pet odor removal. However, to pump the bill up an additional $300 was outrageous. I feel like my elderly husband was taken advantage of.
Then, he was told he had 30 days for warranty coverage. When he called to come back, he was told that the pet odor treatment wasn’t covered. He was told a manager would call him.
No call.
So other than refunding the extra outrageous charge, I cannot imagine what you could do to make this right. You have lost a customer.
Fast, efficient & affordable quality service!