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based on 84533 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am confused about the pricing. You ran a 3 rooms 99 dollar special but I only had two rooms and got charged more. Doesnt make sense to me.
Some of The stains are still there
I would have liked to have been able to use the black light, after the job as well, to see if there was a diff. Feel like I overpaid.
Love that its chemical free and you always send great technicians
Green. The tech's excellent work.
I was so excited to try zerorez... we try to live a life free of chemicals and was thrilled to find a provider that operates as such. Unfortunately it didn’t turnout how I hoped. The work was done with very little effort and my carpets look the same prior to being cleaned... there are two major spots that have not been removed, and instead of offering a solution (spot treatment) all we were told was “ you’re carpets are just worn out we can’t really do much more”. There was no context or further explanation. Had I know that they needed to be replaced and not cleaned that’s what I would’ve done. I called and spoke with a service rep and let I was specific about the fact that I was dissatisfied with the work of the first technician and was told a different tech would come out to re-evaluate... yet the same tech was sent back and had an entire back and forth about how nothing can really be done. I called out one of the larger spots he cleaned and how you could clearly see it was stained and he insisted “it’s just worn out”. It was a different color all together. When I pay for someone to do a service I would like to leave from that transaction with guidance or education. Otherwise I could’ve DIY’d this or went with another provider. I hope this can be rectified and if those stains cannot be removed I would like my money back.
The young man (Robert) that came our house was very professional and did a great job explaining what was going to happen. He surveyed the rooms and without hesitation, started the process. We did have a couple of very soiled areas that he explained would probably not look as good as the rest of the carpet which we understood. I watched the entire process and noticed he had a lot of experience. He put those little protectors at each corner to prevent rubbing of the hose and as he worked his way out of the house removed them. I commented "ever leave one of these at a house? (rookie mistake) and he commented he did a long time ago!
The only issue we had was two of the three rooms we had cleaned the carpet swelled and looked like it needed to be re-stretched. I called and the lady that answered the phone told me to wait 24 hours after and if it didn't go back to normal to call and she would send someone out to resolve. I was happy with that answer I just wish that detail was explained earlier by an information sheet or something. It did all settle down and the carpet looks great. Thanks!
Fantastic carpet cleaning!
I like how the the product and service did a really good job and cared where I needed more attention
On time and did a fabulous job.
I am so happy with Zerorez. I had a bad experience and was worried how the situation was going to be rectified. Seth from Zerorez has gone above and beyond to make things right.
Finley, a team captain, came to my home and made my carpets look like new again.
If you have children with allergies, young playful pets that like to make messes, or just want your carpets to look and smell like new, I highly recommend Zerorez.
Thank you so very much Seth and Finley.
I like the 2 free Baseball tickets when do I receive them.? The technician was very polite and knowledgeable. He did a excellent job. The price for cleaning the carpets was very reasonalble.
Outstanding service
Carpets were rather clean and stain free before zerorez. Now, they just look the same I am not seeing huge improvement. Also, they missed cleaning the risers on the stairs.
Service was great and doing business with you is easy.
They did a great job and we're eager to try to find a way to clean the stains on our dining room chair upholstery. Unfortunately the chairs were beyond help.
Your technician was very professional and proficient. He did a great job!
When will I receive the BB tickets?
I like the service and the product but also the professional way that my carpets and tile were cleaned.
Be on time and schedule technicians to show up
The attention to detail
Great service
The results! Great job!
Zerorez is devoted to customer satisfaction. When I shared in a survey that we continued to have debris blow out of the vents for a time after having them cleaned, Zerorez contacted us and insisted on returning and making sure that everything that had been knocked loose was also removed. Zerorez has cleaned our carpets and our tile grout as well. The floors still look great and potential stains have been easy to remove following their instructions on how to keep the carpet clean. Their greatest asset however are their staff members who are polite, professional, and friendly.
Loved my cleaner!!
Came back and made things right. Appreciate that and will use you again.
Great results; no chemicals; service is good.
Professional and a very good job of cleaning the carpet. Update as to when cleaner is coming.
Carpets are clean
Process for shampooing really gets the carpet clean
How ckean it got
THEY DID A GREAT JOB! BETTER THAN ANY OTHER Carpet Cleaning Company we have ever used! HIGHLY RECOMMEND!