What our clients think of us!

We have used Zerorez many times over the last 14 years we've lived in the DFW metro. In every instance it has been about the Service Techs. You get good people! Always polite and
respectful, and above all, going that extra mile to please the customer.

First technician was condescending and didn't get the spots out on the stairs. Second technician was very nice and spots came out of the stairs, but then came back.

I'm very impressed with your service technicians. They are knowledgeable and extremely courteous and professional. And, the results are excellent! Thank you!

My tech was friendly and on time. He did a great job!

For some reason, my carpets are taking longer to dry than promised.

We had to have them come out twice to get rid of the smell and I think that it is still lingering.

The technician was great. My carpets were severely stained and he was able to get them mostly clean.

I always recommend y'all to my family and friends. Anthony Harris was our technician. He was very professional, courteous and made sure I understood the process every step of the way. He did such a great job and I can't brag on him enough. Our carpet looks like new and it's 18 years old. Thank you Anthony and Zerorez.

Keeps to schedule. Carpets are nice and clean. Pricing is ... fair.

Boston was the tech who worked on my carpets. He was very professional and knowledgeable, during the pre-cleaning walk through he was able to give realistic expectations on a very heavy rust stain. He provided a quote prior to starting the job and stayed within the quote upon completion. Boston did a great job on the carpets and completed in a timely manner. I would definitely recommend Zerorez to anyone in need of carpet/floor cleaning.

Courteous technician, fast service, punctual, clean looking carpet that is pet friendly.

This is the second time we used you. I didn’t think the carpet, which is only 2 years old, came as clean as did our old carpet. I don’t know if it was the carpet or the cleaning.

Cleans carpet and removes odors leaves carpet almost completely dry
Arrived on time got the job done without wasting time
Clean, professional and courteous techs.

I just didn’t think my carpet got as clean as it should or smell nice after cleaning.

It's safe and not messy

The technician was courteous, professional, and informative. He showed up on time and completed the job quickly and efficiently. The carpets looked great when he finished.

I was told twice that I would be called on Saturday before to schedule a 2 hour window. I also was told by the office that the person was to arrive in 30 minutes. I had scheduled almost a month in advance and requested an early appointment so I would not have to leave my work and be gone very long.

Your office service did not call me, I had to call them twice. As a realtor, requesting a time for a move-in ready house, it was my hope to get the carpets cleaned so the final walk-thru could be done the same day. After I called, I was given a 10-12 window. I was called around 11:00 and arrived at the home around 11;20. Charlie did not arrive until 11:45 or close to 12.
He did a GREAT JOB and was very kind and service oriented. He gives a great representation of your company Zerorez. He went beyond and he finished around 3:00.

Improvememt need to be made in your scheduling and office. Name removed

They are always well prepared, on time, and very thorough in their explanations and cleaning.

The products appear to have worked. Time will tell if the products work as promised.

There are two remaining stains the technician could not get out.
We did not receive our resraurant coupon fot $50.

Customer service and good for the environment

The Technician was very courteous and knowlegeable. The carpet was cleaned beyond my expectations.

I found stains in a couple of rooms that didn't come out with the cleaning. I didn't notice them until the next day when the carpet was dry.

Technicians are always polite and prompt. I have pets and they get the stains out of the carpets. Excellent job!

Great customer service and job well done!

My technician Cesar Sierra was very knowledgeable and professional. I couldn’t be more pleased with his wirk

I loved the clean work they did and they were prompt.

too expensive

Excellent results, friendly knowledgeable
Technician. Garrett was awesome!!

The Zerorez technician that came to my house was extremely kind and personable. He helped. me choose the right kind of treatment for my carpet which was very much appreciated. However, I can not help but think he was in a big hurry to leave. He did not take the time to what was requested towards my carpet cleaning. I have used your company twice before and have sang your praises, that is how I know the kind of service to expect.

I requested that my carpets be scrubbed because of the condition they were in at the time. He did not scrub my carpets, if he did, he didn't less than a half way attempt.
Example: I asked him to give a good scrub to a coffee stain in the master bedroom. He said he had done so, when the carpet was completely dried the stain looked exactly the same as it did before he started. I took a wet cloth with carpet stain remover and scrubbed it myself. The stain although not completely gone was so much lighter. Plus, there were many little spots that would have come out if the carpet had been scrubbed. I know this because these kind of small spots have been removed the last two times your company has come to my home.
Also, he came unprepared without blocks to put the couch/sofa legs on. I moved my couch/sofa forward a couple of feet so he could clean behind them. Without moving them back so he could clean the carpet that would be exposed he was packing up and going to leave it that way. I told him that those areas needed to be cleaned as well. He helped move my couch and sofa to the wooden floor. I suppose he thought my couch was in his was so instead of asking. me to help him lift up and move it out of the way he pushed the couch across the wooded floor and he damaged my wooden floor with a deep scrape. I took pictures for your records.

I will be calling your office and I hope that you will rectify this situation. I would like to be either reimbursed or have another tech come out and redo the service. So very disappointed with this visit from Zerorez. I would hate to have another company come out and redo the cleaning. That is just an added expense, I can not afford. Not to mention what it will cost me to have someone come out and look at repairing the wood on my floor.
Like I mentioned earlier I have recommended your company to so many friends and family. I would like to say that you were also fair and just when dealing with such a situation.

Thank you for your time.
Name removed