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based on 84533 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service
The technicians are always superb.
They explain every service, don't get in a rush.
Careful to not bang up walls & baseboards.
I appreciate them taking the time to care for our home.
SERVICE TECH WAS PERSONABLE AND UP FRONT WITH EXPECTATIONS. THERE ARE STILL LIGHT STAINS SHOWING. STILL LOOKING FOR THE COMPANY THAT CAN REMOVE ALL STAINS.
My carpet (12 yrs old) looks great - like new!!
Fabian was fabulous! Great customer service skills & very knowledgeable. Has been with company for a long time and took pride in his work. He was training someone the day he cleaned my carpets & as a former customer service trainer for a large company I was impressed with his skills in that area as well. You have a valued employee in Fabian!
Fast and good.
On time ,great job
good service. the product clean well
Reliable = Scheduled, On-time, Well-communicated.
Reasonable = Competitively priced, Conveniently, Efficient.
Professional = Excellent work, Friendly technician (Michael), STAINS GONE!
I still have not received my receipt. The young man who cleaned the carpet was polite and arrived in time but he did not move any of the furniture. I had to point out the need to move the night stands in the master bedroom. He readdressed the closets after I asked but I could hardly tell they had been cleaned. After he left I noticed a corner in my office was totally untouched. I was a repeat customer but will not be using Zerorez again.
Good value for the money. Friendly and knowledgeable technicians. Repeat customer for several years.
No residue! Easy to schedule.
A clean carpet without the residue. The customer service
Pete Martinez was very professional, courteous, and did an excellent job.
A deep cleaning that is chemical free.
Knowledgable, friendly staff, do a very professional job.
Always pleased with the results.
Once again Zerorez made my carpets look wonderful. The technician showed up at the agreed upon time, took the time to do a really good job, and was friendly and careful with my cat. Thank you!
Thank you ( on third return ) for getting the brownish spots out that weren't there before. Why didn't tech use the oxidizing agent the first time? But all is well now.
Our technician was very thorough and efficient with his time. He was also very understanding of some other activities we had going on (furniture moving, etc.). We were pleased with the end result - no chemical smell, thorough cleaning.
The man who came to clean was the best we have worked with at Zerorez. You always do a great job but he went above and beyond and was very professional, friendly and helpful. We would like to have him come next time we schedule an appointment!
They want to make sure the customer is happy, even if it takes three different technicians on three different visits to get the carpet clean.
Great customer service. Technician was thourough and explained each process
Professional technician & carpet looks good.
Great experience and clean carpet. There is a spot that was cleaned of animal urine. It was still wet 30 hrs later. Not sure if that's ok.
The technician was great.
No chemicals!
The cost was higher than expected
Quick and alway get a well done job
We are very pleased with the service and our technician, Michael.
I left you a message. You did not take care of the pet odor and my carpet is still wet after more than 24 hours. It was a carpet cleaning call ONLY to address pet odors and your technician showed up without a black light. You need to redo my carpet cleaning.
Quick and harmless
Love how clean my carpet looks and feels.
Awesome service as usually