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based on 84984 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service is excellent. The person taking my order was very patient and happily explained everything to me. When I had to change the date of my service, that customer service rep was very nice as well.
Jamaal Arrington serviced the carpet. He was friendly and patiently explained how he was going to clean the carpet, as we had never used Zerorez before. He even repeated it for my husband, who had been out of the room. Jamaal was knowledgeable about the products and services and didn't mind us asking questions at all. It was a very pleasant experience. And our old dirty carpet was cleaned very well -- Jamaal was able to clean up a grease/oil stain almost completely that we never thought would come up!
In this day and age with minimal-to-no customer service, it was quite wonderful to have such great customer service all the way around. Thank you!
Very professional
You are always professional, friendly and above all, do a great job!
Using empowered water no soaps or chemicals
No call ahead providing arrival window.
No call alerting to late arrival.
Late arrival.
My carpets never looked so good. There's no crunchy after effects.
Good job cleaning but previous cleanings were more thorough.
Our technicians were outstanding! Very courteous and helpful. They answered all our questions. Also, they were very careful to make sure all our furniture was protected. We have had our carpets cleaned before using other companies and with the Zerorez process our carpets have never looked better. We will continue using Zerorez.
Product knowledge and explanation. Dries quickly. Cleans better than previous companies
Associates are willing to work with you and rugs look great....
We really like that the Zerorez does not use any harsh chemicals, and the friendly tech did an excellent job on our carpets.
Very friendly service and competitive prices.
I really like that y’all don’t use chemicals and y’all always get the stains out of our carpets. Thank you Zerorez and thank you Darwin, our technician.
The technician was especially courteous and accommodating. Very professional and efficient.
No chemicals
Courteous, prompt, effective, and reasonable,
Tom did a great job. He took the time necessary to make everything perfect.
The service was great and professionally done in a timely manner.
Great service.
Customer service
Great job on my carpet and very professional. In and out and left my carpet looking great!
The Zerorez system dries quickly and there is no smell or residue. Every technician we’ve ever had is professional and very polite!! We recently had Walker and he was awesome!
Very professional and the gentleman did an excellent job!
Carpet looks great
Be on time, and for the amount of money, I would think the stains would be removed.
The technician Jaylan, was very professional and thorough. We would recommend him to anyone. He was very personable, you have a great employee in Jaylan! Thanks for sending him to our home!
Torrance was very nice & professional!
They were on time and very professional.
I love everything about your services and my technician was terrific. He educated me about carpet care and maintenance as well as answered all my questions. It really was a pleasure to meet him.
I appreciate the personal attention of customer service and attention to detail by your techs. Great service overall.