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based on 84528 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The young man who came out was very courteous and very professional. The carpets have never looked so clean! He was on time and did a wonderful job!
The service and rep were awesome.
Like the way rugs were cleaned with no need for messy soap and harsh chemicals
Darryl was very professional, efficient, and personable. I will definitely call Zerorez again. Terrific service.
The carpets look unbelievably better! Wish I had them done a long time ago.
The techition who did the work was friendly and fast as well.
Fantastic results!
Incredible customer service from the technician.
He was very knowledgeable about the process and answered a lot of my questions.
Best Capet cleaning service I’ve ever had :-)
Easy to schedule. Showed up when you said you would! And the associate you sent was SO NICE and polite and well spoken.
Environmental concerns and heathy stewards of the earth. Very professional and knowledgeable.
Everything!!! Service was great. Very friendly and helpful. Able to do a great job in a good time frame.
Good service , the technician was very professional.
Thanks Sam Long
The technician, Gabriel, was very thorough in explaining the carpet and tile treatment options to me. Great service, very polite and professional. Carpet has never been cleaner!
Service folks are great!
Refused to clean my couch because it was slipcovered even though y’all have done it multiple times in the past. It was the day before a party so I was very disappointed that it did not get cleaned for the party. I’m normally a huge fan of y’all but will not be using your company in the future after this incident
The work Dominique Finley did was excellent! This was my 2nd visit from Zerorez and there will be more. Dominique's work dried within little time and transformed the carpet!!!! First visit from Zerorez remained wet in several sections for more than 24 hours. Thank you for finally sending this evaluation for me to complete
Great job ! Nice polite guys !
I was under the impression that it would be no residual dirt left. I have filled 2 vaccum containers of pet hair and dirt after the carpet dried. So ZEROREZ was not a good experience for me. Also I can still see dark foot tracks around.
Very professional and do a good job.
The gentleman was friendly.
I like the water process instead of chemicals
I liked that the carpet was not too wet after it was cleaned. It dried quickly and most all spots came out.
My sister in law recommended Zerorez as she is a repeat customer. We had our carpets cleaned on 6/14/18 at 6pm. As of the morning of 6/16/18 the carpets were still damp and would make your feet wet if you stood in place for too long. I thought maybe vacuuming with my personal vacuum would help the carpet lay down some and maybe hide some of the stains that the cleaning seemed to accentuate. However the carpet was still much to wet to vacuum and it just looked worse.
Our experience from the beginning to the end was fantastic. It was so easy to call in and get an appointment. They were extremely helpful and kind. They informed me 30 minutes before they reached our home which was very nice. Darwin the technician was fantastic he came into the home and ask all the right questions of what we were needing to make sure that he did the job to our expectations. The wonderful thing is that he exceeded our expectations. Our carpet looks new and made the house smell and feel wonderful. The price was also fantastic. I will only use the Zerorez!
They were wonderful to work with and did an outstanding job cleaning my carpet and tile!
It got the carpets clean
Natural and professional!
I was impressed with the cleaning method. . I like the fact there is no soap residue which I know attracts dirt so I am hoping it stays clean longer. I do have a pet urine problem and the technician was very honest about the pre treatment options. The option that gets down to the pad would not be cost effective. I will have to see how the surface treatment works out. The carpet does look very nice and clean.
I have a home carpet cleaner that cleans carpet and tile. I wanted a professional job. The technician was extremely professional and conscientious of being in my home and my satisfaction.
Today the carpet felt stiff. The tile looked dull. I got my home carpet cleaner out and cleaned the small area of tile cleaned and the water was dingy! I'm taking a break but will do the carpet next. The water being vacuumed into the reservoir as I was cleaning the tile had suds! I thought this was a "clean water" process. The technician mentioned orange peel because I asked about the process. That equals sugar and acid. Acid strips the sheen on the tile and sugar attracts dirt.
I would NEVER recommend your company!
You kept me apprised of the service technicians arrival time and he was on time. Tyler was very professional, explained the options for some difficult areas that needed cleaning, efficiently went about his work, completed the job in a timely manner, and walked me through what he had done when he was finished. He was polite and informative throughout his time at my home. Job well done Tyler!
the service was fine.
Easy to schedule online. Received a confirmation call and a call when my technician was on the way to my house. Technician did a thorough job cleaning our carpets!