- Phone: (214) 372-5326
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based on 84528 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service gentleman was over an hour late. When called to see where he was, I was told he would be 15 mins behind at one time, an additional 10 another time, but it ended up being 1hr 15mins. He actually had car issues, but the reps failed to mention this. In addition to this, he did not have the correct order when he arrived, which required me to call in and discuss the order again. The poor communication could have made for a much more pleasant experience for all.
My carpet still smells bad after 2 cleanings
The tech who came yesterday was very good.
The technician was very professional and did a great job.
I like the fact that you don't use chemicals, your technician showed up on time, I received confirmation of my appointment and a call 30 minutes prior to arrival, the knowledge, efficiency and courtesy of the technician. Gabriel did an excellent job. He explained all charges, how he would be cleaning and then did a walk through with me when done to ensure I was satisfied. He answered all my questions. My tile and carpet look and feel like new.
Polite, efficient, speedy.
Have your technicians leave water hoses the way they found them when they went to use them, rolled up.
The fact that no soap residue is left after cleaning carpet and upholstery. Does not stay very wet. Excellent service by Edwin Garza.
The technician was very nice and helpful. He explained everything to me and did what he could to help get the smell out. He spent quite a bit of time on the closet trying to remove the smell but unfortunately the carpet still smells like urine.
Without exception, the staff have always been very knowledgeable and professional. And the end result is awesome!
Good quality and fantastic service. I have never felt like you were being dishonest or trying to take advantage. Your staff are very straight forward, honest, and dependable people. I will recommend your services to everyone I know!
Service: our technician was amazing!!! Spent the right amount of time explaining the products and process. He recommended additional treatments which made sence for our home.
He was peasant, efficient and knowledgeable.
Great job!
Very professional and knowledgeable
The professional and expert attention I was given by Jonathan. This is the type of service I expect, but have not gotten from other companies. He answered all my questions and gave me helpful advice. I will always ask for Jonathan in the future.
I really liked the technician that came to our house. Very friendly and kind
A environmental safe way to clean your carpets and upholstery. The process removes all dirt and residue and leaves your floors and furniture clean!
Service man did extra work on hard stains - result is nice looking carpets that I did no t think we would see again.
The feeling that the carpet and tile truly feel clean and refresh. I feeling the services are affordable to keep the carpet maintained on a yearly basis. I am a very happy customer!
Clean carpets; fast drying carpets. Personnel are efficient and considerate.
Good Job
Our service tech was very friendly and knowledgeable!! He did a great job, and we are very pleased with the service!
The actual process of cleaning the carpet was great. Where I would say you could use most improvement is communication. When I booked online, at the end of the booking session it just takes you back to the blank booking page. (Poor website). You get no immediate feedback (whether by email or on the web page itself) that your appointment was booked. I had to call the next day and ask if the appointment had been booked. I almost gave up and called another company.
Great service, Awesome Technicians!
Extremely clean carpets with no residue , and convenient appoints. Technicians that go the extra mile!
Fast and trusting
Unbelievably expensive. It didn’t work. I had to get another company to come in and to do the job y’all failed for less than half the price. Plus you all cancelled on me the first time. It’s been a long time since I felt so ripped off. You could give me my money back if you rally want to make it right.
Service was great and Torrance was very professional
Dez the technician was professional and very thorough. The quality of work was better than any other carpet cleaner I have used. The icing on the cake, was the order process, it was so easy and simple. Zerorez has earned a new customer!!!
My technician was very professional and courteous. He did a thorough jobs and did not rush making me feel like he spent the extra time making sure it was done right . First time using Zerorez will be using you again next year. Great job !!
No chemicals except spot remover