Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84982 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 19, 2018 — Rated 10 out of 10 by James McCall Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It gets so much dirt hair and dust and stains out of the carpet

Report a concern   August 19, 2018 — Rated 0 out of 10 by E.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My tile grout is still dirty. Now it is dirty and because of the applied sealant it is stuck. I waited for it to dry thinking surely it would look clean but it has not. Very disappointed with the money I spent. I do not know what can be done, but I at least expect my money back.

Report a concern   August 19, 2018 — Rated 9 out of 10 by Les Morissett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was efficient, thorough, personable and explained everything, answered all my questions and worked around me in the room I was working in. He was pleasant - almost entertaining. The price I was told to expect was what he charged. The results on our old, light beige carpets were transformative.

Report a concern   August 19, 2018 — Rated 1 out of 10 by T.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The tech was amazing!!!! But the smell is still here from previous tenant

Report a concern   August 19, 2018 — Rated 1 out of 10 by R.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I have been calling and calling no one has called me back in regards to damage that was done. I have been told over and over I was going to get a call back and nothing. I would like the damage to be fixed and a call back to figure out what is going to be done

Report a concern   August 19, 2018 — Rated 10 out of 10 by K.M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service.

Report a concern   August 19, 2018 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks and feels so clean now!

Report a concern   August 19, 2018 — Rated 10 out of 10 by Rodney Price Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All natural products

Report a concern   August 19, 2018 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the carpet looks and smells so clean.

Report a concern   August 19, 2018 — Rated 10 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joseph did a great job installing our two air purification units.

Report a concern   August 19, 2018 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They’re kid and pet friendly.

Report a concern   August 19, 2018 — Rated 10 out of 10 by M.O.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product and the service did a great job!!

Report a concern   August 19, 2018 — Rated 10 out of 10 by Sue Collins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service made our carpets look brand new and they are at least 10 years old! Thank you so much for upgrading our house... And turning are grayish carpets beige once again! Great job to Joe the technician as well!

Report a concern   August 19, 2018 — Rated 10 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Paul Fetui was professional, courteous and knowledgeable. We are thankful for his work at our house.

Report a concern   August 19, 2018 — Rated 10 out of 10 by Elizabeth Scott Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians are always very professional. We know what we are getting, the cost and what happens afterwards

Report a concern   August 19, 2018 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great technician, carpet was soft, clean and nearly dry. Very prompt, arrived on time and worked efficiently.

Report a concern   August 19, 2018 — Rated 10 out of 10 by Kristy Pollard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did a great job on my carpet. Made my 10 year old carpet look new again!!

Report a concern   August 19, 2018 — Rated 0 out of 10 by M.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Decent job on the cleaning, had to go over a few spots and super curtious. Where my praise ends is the pricing. $33 for and entire bedroom of Berber carpet and $100 for an cheap little area rug. Was informed that the price diffence was due to the likelyhood of damage to the rug and “different techniques” have to be used. The waiver included in the contract should cover this and not a giant rate hike. Have used steam cleaners in the past with great success on all types of rugs and never damaged one. Have an appointment to do my laminate wood and am cringing.

Report a concern   August 19, 2018 — Rated 10 out of 10 by D.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

gets it clean, no unpleasant smell

Report a concern   August 19, 2018 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was explained in detail upon arrival. Technician was ever professional and did a wonderful job through the home. Will definitely recommend and use service again.

Report a concern   August 19, 2018 — Rated 10 out of 10 by F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ricardo did a great job.
I will call Zerorez again and ask for him !

Report a concern   August 18, 2018 — Rated 10 out of 10 by Lynette Grange Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Serviceman was polite, listened carefully, asked appropriate questions and did a great job! I would recommend their carpet and rug cleaning services anytime!

Report a concern   August 18, 2018 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I really liked Findlay, he wS great and worked very hard!

Report a concern   August 18, 2018 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always appreciative of an employee who sets a positive example for his company and genuine about the work he/she is conducting. As for the product, fortunately it did not take long to dry and the products used was not pungent or strong to the smell.

Report a concern   August 18, 2018 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good service technicians. Carpet came out spectacularly clean, soft, and very quickly dried.

Report a concern   August 18, 2018 — Rated 10 out of 10 by T.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product used smells very fresh and doesn’t leave a soapy residue. The air in the whole house is noticeably cleaner afterwards. The technicians are very friendly, courteous and knowledgeable.

Report a concern   August 18, 2018 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet not as wet, as with other services, when finished but just as clean. I use them 1 time a year to keep my carpet clean and it still looks new.
Great pre-treating and friendly service rep.
Definitely recommend Zerorez.
LS

Report a concern   August 18, 2018 — Rated 10 out of 10 by Veronica Tucker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your professional tech's and how they really clean the carpet its a good technique

Report a concern   August 18, 2018 — Rated 10 out of 10 by Rebecca Gustafsson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tyler was GREAT!! Want to ask for him every time now!

Report a concern   August 18, 2018 — Rated 10 out of 10 by Helga Needham Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good cleaning; great service; technician outstanding - Ricardo was definitely interested in taking care to do a excellent job.


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