- Phone: (214) 372-5326
- Visit Website
based on 84526 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great work and oroduct
My technician was great! Prompt, knowledabge and did a great job. Will use y’all again.
The technicians inadvertently stripped the paint off my baseboards. I took photos ans emailed them to your HQ.
Tyler England was so very nice and professional. He went way above and beyond to make sure he helped me with do dog issues with my sectional. He did a fabulous job! I am so very thankful he is the one that came out to clean my sectional! :) Plus I just love that Zerorez's products are pet friendly, not harmful and everytime I have had my carpets clean the dog smell is gone! :)
LOVED: Accommodating our tight timeline, call before arrival, call when leaving.
My technician Randall did an excellent job.He was courteous and very thorough,
Professional Workman
They are clean and odorless and work.
Carpets look like new! Service techs were GREAT!
The price was reasonable
Our carpets look great and feel so soft after cleaning. Our technician, Charles was very friendly and knowledgeable.
I like the product because it has no harsh chemicals and it helps to keep my rug clean and it dries out quicker.
Friendly and thourough
Cleaned good, tech was a hard worker,
Call ahead , I am coming is good
Fast friendly service from everyone involved.
If carpet was not soaking wet when done cleaning. Better suction to leave less water behind
I was extremely impressed with the affordability and results! My carpet looks new. The tile cleaning was remarkable. The staff member was so professional and thorough. He did an excellent job!!! I would definitely recommend this company to others.
I love the no soap product.
The carpets are steam cleaned with sprays without odor, and are mixed specifically for need. The technician was friendly, and caring to do a good job. They are timely and easily identifiable with labeled truck and shirt.
I am disappointed that the carpet, though old, does not look any better than when I use my carpet cleaning machine. Also, you had told me that the extreme pet stain extraction costs $75 extra, but I found that that amount just covers a very small diameter, and it would cost me $150 extra to treat my problem. For $75, I received no guarantee. I will not be using your company in the future, I will just do it myself.
Technician was very professional and knowledgeable. He did an amazing job on the carpet and tile.
Our tech was running late, but we were called to keep us updated, so that was good. The tech was very friendly and chatty, but we got the impression that the service was a bit rushed. The closets in the two other rooms were not cleaned, or attempted to be cleaned, which was disappointing. The actual cleaning done was good, although it was mainly dust on them, as the carpets are pretty new and not stained. Maybe it was because we were the last appointment of the day, but it did feel like we had to check that all areas were covered and sprayed before the steam treatment. It is also a bit off that the hose extends to outside, meaning the house is exposed to very high temperature and bugs in the summer. Surely a portable unit inside the house that can be emptied is more practical. The hose leading to the outside is also messy and our hardwood floors had to be cleaned by us after. It is good that no harmful chemicals are used and I really like that, but it was not as thorough as it could have been.
They did a fabulous job. I just have had other visits from other teams that have not been as good and have not discussed carpet cleaning with others in a while.
I need another tech to come clean my carpets!
A very nice, clean cut young man introduced himself and conducted himself very professionally while in our home. The results are amazing. We are very pleased with our clean carpet.
We have used Zerorez several times over the years and have always thought your job was the best we have received. Our service tech was Darwin and he was very cordial and has been in the business a long time. He really did a marvelous job and showed us areas that may have had spills or stains of one kind or another and in each case had totally removed the stain.
We have been a devoted customer for some time and will continue to be.
Was impressed with your serviceman, a joy, great job ..
Karl Morold at RE/MAX
Joseph was our tech and right away I felt he was very knowledgeable about what he did and wasn’t just reciting a script. He gave us all the options but wasn’t pushy about which services we chose. Overall we are very happy with the service and will be returning customers
After the tech left, I realized the middle of one room had not been cleaned. Disappointing.
On time, efficient, value, polite, great job.