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based on 84526 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt and attentive customer service
the representative/ tech did a great job,
Friendly, helpful scheduler.
Friendly, hard-working technician.
Results. Carpets are clean!
Charles was amazing. He was very personable, extremely knowledgeable, & completely conscientious. I enjoyed visiting with him between working on each room. I would hope to request him again in the future.
That you do not use chmicals...your employees are courteous and effecient
they explained what they were doing and that smone spots were naot just
dirt , but worn carpet....Thanks
Efficient, professional, arrived and completed the job in a timely manner.
Honesty of the salesperson.
Quickness and overall appearance
Be on time- and the carpets didn’t look as clean as I hoped. :(
Easy to schedule! On time ! Offered solutions to stains and resolved our problem .
On time
Did a great job
Great service. This is our second time to use Zerorez...and we've been impressed so far!
Service was great. Bad stain cleaned very well.
The technician was on time, checked in with me to let me know what he was doing, and was professional; the carpet is clean but not crunchy, and was dry after about 6 hours.
customer service and technician
Raymon was professional and friendly. He did a wonderful job cleaning our carpets and chairs and was very careful not to disturb anything else.
Gabriel was very thorough. He spent a lot of time explaining what was going to take place. He offered product options and explained in detail each product. He is a great representative of your company!
Nicely done with a nice fragrance left behind
Very professional and friendly staff.
very professional and knowledgeable
I like the professionalism and competitive pricing. Fast and convenient scheduling!
I was not disappointed. I'm sure the carpet is cleaner than before it was cleaned by the rep. Most consumers dislike being quoted one price then the technician arrives and suddenly more fees are added to the cost that had been quoted. Feels like bait and switch.
The price that was charged me to clean and seal my kitchen tile grout was not worth the work that was done. My grout looks better, but not great.
Worked. Clean carpets.
I think the technician was great and very nice. However your product is crap. I think my rug is actually MORE dirty since you cleaned it. I don't know how this is possible but the reality is it is. Also it doesn't look like the tile was cleaned at ALL. It looks awful! The grout looks no cleaner than it was at the beginning. I am hugely disappointed with our choice to use you guys. You came highly recommended by our neighbors. My wife hasn't seen it yet but she will see it this Friday. I already know she will be disappointed. I just wish I felt like our carpets are actually cleaner.
Very easy to schedule. Quick response. Did everything they said they would. Very nice tech also. He explained it all very well and was very polite and courteous.
Carpet is not clean, very disappointed.
clean carpets - no soap
The guy who cleaned our carpets did awesome! Very friendly and extremely hard worker. He deserves a shoutout!