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based on 84526 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets look new!
Right on time. Franky explained
That pet odor in carpet would be
Removed better with the $60.00
Bacteria spray. It definitely helped.
I was very impressed with how it all turned out.
Our carpets looks so much better thanks to ZeroRez!
I have always been pleased with Zerorez carpet cleaning, and this year i decided to have the heat & air unit and ducts cleaned. I was a little apprehensive but Joseph Hernandez was so clear in his explanation of what he was doing and worked so hard. I love my clean air! Then the next day, Paul Fetui came to clean the carpet, and he was excellent.
Thanks Joseph and Paul!
Prompt, friendly and effective service.
No residue, really works! A returning customer that refers to her friends.
Both of my experiences with ZeroRez technicians revealed them to be intelligent, well-trained professionals. They will not sell you something you do not need, even if that was the reason why you called them in the first place! After they assess the condition that you called them about, if they have concerns about your own stated remedy, they will provide a professional opinion about the best "fix". They will tell you even if it means that they do not endorse your own stated remedy. If your stated remedy dovetails with their professional assessment, they will perform the service you requested, immediately. In fact, on my most recent experience with ZeroRez, the technician listened to my plan for "Phase II" of my cleanup and called his office. Why? Because since he was already on-site he knew the office would offer me a cheaper than normal deal, if I agreed to let him do "Phase II" on the spot. He was correct. The office gave him a price for "Phase II" that was 25% cheaper than normal, if the technician was allowed to do "Phase II" while he was on-sire. I agreed, and both phases were done at once for less money than I had expected to pay.
loved everything.
Absorption of dirt- water treatment
very pleasant and did a good job cleaning my carpet.
Your service man was very polite and very knowledgable. He did an excellent job of cleaning carpets and kitchen tile. When he offered additional service and I declined he did not try to persuade. I was very impressed with that.
Over all we have been quite pleased with your services. Will definitely use your company again and will be pleased to recommend you to others.
Very good service and profesional
No soap, customer service, products offered
Their technician was courteous and conscientious in their work. We had a big job of having all the carpet in our home cleaned with multiple pet stains. Zerorez set 2-3 hours for the job, but our technician took his time and made sure that the job was done right and done well. It ended up taking closer to 5 hours to complete and he stayed here the whole time without a break.
I highly encourage Zerorez for their professionalism and pride in their work. I also love that they don't use any harsh chemicals or cleaners that will only hide the stain for a week or two before returning.
My carpet looks phenomenal! Thank you!
It was great!
We were very happy with the quality and value of service at Zerorez. Our technician Corey was extremely courteous and professional. We had three upstairs bedrooms and stairs with very old, grungy carpets, which now look and smell fresh and clean. The work was completed fast and efficiently, and the results were beyond our expectations. Major thanks, Zerorez! We highly recommend your service.
Gabriel was the technician. I was pleased with the service and professionalism.
Too many hidden charges/ one person team who cannot clean under or behind beds or move small furniture/ no lifting was involved.
Ask customer about pet stains and let them know your door will be open during cleaning...especially when it's 108 degrees outside! I would have rescheduled and would have been interested in pet stain removal process
Green and clean. Dried fast with no residue
Carpet and kitchen floors were cleaned; on time as scheduled
The products used were pet friendly. The technician even got up a rust spot. My carpet looked great afterwards. The technician was very friendly and knowledgeable. I will be using Zerorez on a yearly basis and refer them out as they were highly referred to me.
Great service from the time you schedule until the technician leaves. We've tried other companies in the past, but have the best service with Zerorez!
My floors are clean!
Great, prompt service. Technician explained everything and have upfront pricing with no extra fees. Highly recommended
Conscientious carpet cleaning technicians. Carpet looked, felt, & smelled fresh & clean.
They got stains out that my husband and I thought were hopeless. I told the guys to brace themselves before they saw the room I was asking them to clean. We really thought that most likely we would have to tear the carpet out and replace it, it was so stained. But they made it look like there had never been stains there at all! And all with just water that has a high pH level.... no chemicals!
The process they use works. We’ve used them for years and will continue to use.
I like that the carpet seemed very clean and did not have a smell to it.