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based on 84526 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
Technicians are well trained, professional, don’t try to pressure into more services tha you asked for. Punctual and neat and the carpets are always better when they are done. Tile cleaning made a big difference, too.
Our carpets look great! Would highly recommend the service technician that came out.
Service was fine but I wasn't particularly wowed. Would use again but also not a fan for life
They team that came did an excellent job on both carpets and tile in my office building. Will definitely use Zerorez again!
Our service rep did a fabulous job and we highly recommend him. Sorry, I don’t remember his name.
Jamal was very clear and transparent on what do. Explain clearly.
Awesome service by Jamal!
Cole was so nice and professional and explained everything to me.
How professional and knowledgeable your technicians are.
It was quick and easy. The rugs look great.
Easy scheduling, appreciated the call before technician arrived, on time arrival, friendly and experienced technician who answered all questions we had. Will use you all again and will recommend to family and friends.
I was very happy with the cleaning we received and the fellow, that did the job. He was wonderful.
Liked the fact that in addition to the 3 rooms cleaned for $99 you also get 100 sq ft of tile cleaned and a $50 gift certificate. That's a good value. The carpet tech also worked very hard.
Technician was informative and offered suggestions.
Our Rep was friendly and quick and efficient. He was in there, got the job done and on his way. The carpets looked amazing afterwards too!
The technician was very professional and efficient.
No harsh chemicals
Our technician, Jeff, was fantastic!
Technician was friendly and efficient. My carpet traffic ways look like new.
Technician provided great customer service, explained the methods well.
Boston was friendly and knowledgeable. The cleaning process is great, no chemicals! My carpets were dry within a couple of hours and felt soft and clean!
We are selling our home, so I called to schedule a cleaning and more importantly, a stretch and cleaning of my stairway carpet. Over time several of the steps had pulled loose from the tack strips and one had frayed so badly that I didn't think there was much that could be done but to staple it the step. I was hoping for about a 50% improvement when the steps were finished. I was so surprised! Fabian and Zak were the Zero Rez team that was sent to my home. They were excellent! I have worked most of my adult career in Customer Service Management at the corporate level for my employers. My mantra for team was always "Don't just meet the customers expectations, EXCEED them!" Well, I was thrilled with the service I received from ZREZ and their team! Fabian more than met my expectations on the stair stretching! HE EXCEEDED THEM! Our stairs look like they have just been carpeted! He did a beautiful job on them! Zak cleaned the hallways (three of them) and the stairs and I am extremely pleased with the end the results! We are moving to Florida and I will certainly be looking for a ZREZ for all my carpet needs when I get there and that office will have tough shoes to fill after my experience with the Dallas/Ft Worth team!
The company cannot give any indication of cost until they arrive on-site and then give exorbitant price estimates.
My technician was fantastic and did such a great job! I will definitely request him again and again! His name was Charles Woods and he had wonderful, friendly disposition!
Technicians are great and conduct themselves in a professional
manner. Prices quoted are exactly as customers are charged.
I like that the products are natural and non toxic. I like that the service is very professional and efficient. Customer service is outstanding!
Technician was very professional and informative. The process was simple.
Arrive within the time frame and let us know at the outset how long the job would be taking.
Our carpets and floors look like new.
My technician was very professional - he did a great job in a very timely way. Happy with the results.