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based on 84526 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The work done and price paid are nothing like what I requested
Excellent customer service, called ahead and arrived on time. Technician courteous, knowledgeable about the services needed, finished in a timely manner - highly recommend this Company. Have used numerous times in the past for our carpet and completely satisfied with the service done on our furniture.
Good products for removing stains
Very pleasant gentleman of your company who did our floors.
He couldn’t have been nicer and did a great job showing me my carpets under a black light. Very impressed with everything.
You are professional and honest about what can be done. Good work!
Great quality nice people.
There was still quite a lot of dog hair left behind.
Corey made all the difference. He paid attention to all the details that made for a great end result.
My Carpet was stretched and it pulled right up and gapped. I trip over it everytime I go into my bathroom. Zero Res sent 2 of its representatives to try and fix it and they threw up their hands saying they didnt know how to fix the first guys' screw ups. They have completely screwed up my hall way and entrance to the bathroom and living room, plus left a strip near the guestroom that has an ugly strip from a bad measurement.
Dont ever get your carpet get carpets done by zero res
The cleaner was very personable and in my opinion a “Rockstar”
Excellent service, excellent techs.
I think Zerorez is good for maintenance cleaning but I had some construction going on and although I had plastic on the floor, the carpet was pretty dirty. There was an old red spot I was 100% sure wouldn't come out but I was surprised the carpet looked pretty much the same after the cleaning and sealng. It wasn't crunchy like last time but it wasn't as clean looking. I rather have a clean crunchy carpet than a carpet that looks like it wasn't cleaned at all. It looked good when the tech left because it was wet, but when it dried... disappointment city.
I also requested the same tech as last time. I figured he had more experience. They said that they would send him out but sent someone else instead. I would have waited until the other tech was available if i had known they were sending someone else out. All in all, I think the carpet may have simply been too dirty and required chemicals instead. I will wait a month or so and try again, going that route.
Technician was highly customer oriented
i didn't realize that you only used water to clean and it was very expensive for just water
Torrence was great. Floors looked awesome.
Excellent environmental cleaning methods.
Love that you don’t use harsh chemicals and are a green company.
They get the job done. They remove odors & stains and don't seem to attract more dirt.
The BEST SERVICE and CLEANING We have ever gotten! We will definitely use Zerorez AGAIN!
I like the professional tec. and that they work to get the stains out. Also the carpet dries fast.
Everything was great!
The results!
The technician was very nice and did an excellent job. However, we were scheduled for service between 1-3pm and the technician did not arrive until 5pm.
On time
Very professional
Empowered water, no soapy residue left in carpet
Zerorez was recommended to us. They were late getting here by almost 2 hours (they did take off $50 for being late). They had to come back out again and redo some of the places. They did not charge us for that too.
always on time - very polite workers. did a very nice job on a carpet that probably should have been ripped out!!
My carpet smells musty and I thought it would be a fresh scent. I even paid extra for add-ons.
Our young daughter and the neighborhood toddler group had run rough shot over our carpet the last four years - we thought the carpet needed to be replaced.
Your guy at Zerorez made three rooms of trashed carpet look new - we were impressed enough to hire you on the spot to also clean the tile and grout in our kitchen. Same result - after about an hour our brown kitchen grout turned new. I would highly recommend you to our neighbors in Lakewood.
Skilled and efficient people