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based on 84526 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All natural products
the carpet looks and smells so clean.
Joseph did a great job installing our two air purification units.
They’re kid and pet friendly.
The product and the service did a great job!!
Your service made our carpets look brand new and they are at least 10 years old! Thank you so much for upgrading our house... And turning are grayish carpets beige once again! Great job to Joe the technician as well!
Paul Fetui was professional, courteous and knowledgeable. We are thankful for his work at our house.
Technicians are always very professional. We know what we are getting, the cost and what happens afterwards
Great technician, carpet was soft, clean and nearly dry. Very prompt, arrived on time and worked efficiently.
They did a great job on my carpet. Made my 10 year old carpet look new again!!
Decent job on the cleaning, had to go over a few spots and super curtious. Where my praise ends is the pricing. $33 for and entire bedroom of Berber carpet and $100 for an cheap little area rug. Was informed that the price diffence was due to the likelyhood of damage to the rug and “different techniques” have to be used. The waiver included in the contract should cover this and not a giant rate hike. Have used steam cleaners in the past with great success on all types of rugs and never damaged one. Have an appointment to do my laminate wood and am cringing.
gets it clean, no unpleasant smell
Service was explained in detail upon arrival. Technician was ever professional and did a wonderful job through the home. Will definitely recommend and use service again.
Ricardo did a great job.
I will call Zerorez again and ask for him !
Serviceman was polite, listened carefully, asked appropriate questions and did a great job! I would recommend their carpet and rug cleaning services anytime!
I really liked Findlay, he wS great and worked very hard!
Always appreciative of an employee who sets a positive example for his company and genuine about the work he/she is conducting. As for the product, fortunately it did not take long to dry and the products used was not pungent or strong to the smell.
Very good service technicians. Carpet came out spectacularly clean, soft, and very quickly dried.
The product used smells very fresh and doesn’t leave a soapy residue. The air in the whole house is noticeably cleaner afterwards. The technicians are very friendly, courteous and knowledgeable.
Carpet not as wet, as with other services, when finished but just as clean. I use them 1 time a year to keep my carpet clean and it still looks new.
Great pre-treating and friendly service rep.
Definitely recommend Zerorez.
LS
Your professional tech's and how they really clean the carpet its a good technique
Tyler was GREAT!! Want to ask for him every time now!
Good cleaning; great service; technician outstanding - Ricardo was definitely interested in taking care to do a excellent job.
Both Duct Cleaning and Carpet cleaning were done very professionally. Both Joseph and Tyler were outstanding in explaining what they were going to do. Both gave me many choices and showed me carefully what they were talking about. I was very impressed with their knowledge and their ability to explain everything so that I could understand. Joseph also filmed and photographed what he was talking about in my old old air conditioner! I have already been signing their praises with my friends.
The techinicans at very polite, explain what they are doing and give you extra help and information about the services.
Quick, thorough, and came out perfect.
The technician that came out gave the wrong information. Cleaned the carpets even though spot treatment would have been warranted. The trying to get manager to come out and understand the smell in the house is an issue was difficult. The manager comes out and says because of what went down a full refund will take place, and yet I am still waiting for the refund to happen.
I was told that yall move furniture under 50pds, and that we would receive an emailed receipt...neither happened.
I felt like the estimates we’re off by quite a bit. I would have preferred for the sales representatives to over estimate verses under estimate so that we could have budgeted better. I will be sharing this feedback with people to make sure they know.
My carpet looks and feels so clean now!