Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84526 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 20, 2018 — Rated 10 out of 10 by A.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Felt clean ,dried quick and loved the smell

Report a concern   August 20, 2018 — Rated 10 out of 10 by B.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service tech & great results!

Report a concern   August 20, 2018 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was very thorough & explained all processes with estimates before completion. I have used them for over 3 yrs.

Report a concern   August 20, 2018 — Rated 10 out of 10 by G.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

"Tom" was our service man. He was thorough and did an excellent job. Love the results. For the first time in a long time, the house looks and smells clean. Great Job! Thanks.
Mrs. Last name removed

Report a concern   August 20, 2018 — Rated 7 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

It's good overall. The dirt get cleaned pretty good. However, miss two or three spot that not get cleaned. You can still see the dirty spot. I expect the carpet clean all areas for this price. A little bit pricey.

Report a concern   August 20, 2018 — Rated 10 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets turned out great. I was not aware of how expensive the pet treatment would be. Jaylen was great at explaining how things would work and he taught me a lot about carpet and cleaning them. I did not opt for the pet treatment except in one are of my home, but i will save up and get the pet treatment next time. Again, Jaylen was great!

Report a concern   August 20, 2018 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

A job well done!!

Report a concern   August 20, 2018 — Rated 7 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

The rep was very nice but did not not explain the non warranty of service due to the non pet treatment service. I read this on the receipt after he had left. This wont happen to me again. We utilized an additional service (Grout Cleaning) and would have as well for the pet treatment had we have known in advance. As for the carpet cleaning service, we really were not impressed due to the fact that our carpet was not really dirty being that we only purchased it for the whole house 7 months ago.But thank you.

Report a concern   August 20, 2018 — Rated 10 out of 10 by B.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dave Thomas is a very valuable employee to Zerorez - always goes above and beyond our expectations! Thank you, Dave - you make us very happy customers!

Report a concern   August 20, 2018 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service! Carpets look fantastic! Very professional employee.

Report a concern   August 20, 2018 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional people

Report a concern   August 20, 2018 — Rated 10 out of 10 by K.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They woek

Report a concern   August 20, 2018 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Got a recommendation

Report a concern   August 20, 2018 — Rated 7 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Expensive! be consistent in the follow through to requests for cleaning; be on time

Report a concern   August 19, 2018 — Rated 10 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was informative, thorough and gracious with us to meet our new home’s needs.

Report a concern   August 19, 2018 — Rated 8 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

get it right the first time

Report a concern   August 19, 2018 — Rated 5 out of 10 by S.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

It looked good when he left, but it didn't stay that way any better than when I've had the carpets cleaned before and you are more expensive.

Report a concern   August 19, 2018 — Rated 10 out of 10 by C.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fantastic job! Excellent staff, courteous and well-knowledge, absolutely would use and again and of course recommend!!

Report a concern   August 19, 2018 — Rated 10 out of 10 by P.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean carpets and fantastic customer service from Chris!

Report a concern   August 19, 2018 — Rated 10 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products get my carpet very clean while leaving it soft!

Report a concern   August 19, 2018 — Rated 10 out of 10 by Michelle Moreno Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the way my carpet looks and feels. I have now reconsidered getting carpet when I purchase another home. I will definitely pick this company again in the future.

Report a concern   August 19, 2018 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service, my carpet looks a lot better than before. The service technician (Boston) was nice and pleasant and did a good job.

Report a concern   August 19, 2018 — Rated 2 out of 10 by D.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Not totally happy with the carpet cleaning, and we had to have a tech come back out and redo the tile in the kitchen, still not happy with it. Can't tell anything was done to the tile floor, looks just as bad if not worse. The first time we had Zerorez clean our tile it looked great! The guy that finally showed up at 6:30 was more interested in watching the football game than cleaning our floors. We also had time the 1st time we scheduled the appointment, we had scheduled for the Friday before the work was done on the next Friday and nobody ever called to confirm and when we called them they said we had scheduled for the next Friday instead of the one we had told them we wanted it done, we had already had the furniture and everything moved, so we just left it in the bedrooms until the next weekend when the work was completed . We were very impressed with the quality of work Zerorez did the first few times we used the company, I am not sure what happened but we did not get the same quality of customer service and quality work.
Not sure if we want to use Zerorez again.

Report a concern   August 19, 2018 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez did a great job, got out some very difficult stains, was fast and very courteous. I will use them again!

Report a concern   August 19, 2018 — Rated 10 out of 10 by James McCall Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It gets so much dirt hair and dust and stains out of the carpet

Report a concern   August 19, 2018 — Rated 0 out of 10 by E.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My tile grout is still dirty. Now it is dirty and because of the applied sealant it is stuck. I waited for it to dry thinking surely it would look clean but it has not. Very disappointed with the money I spent. I do not know what can be done, but I at least expect my money back.

Report a concern   August 19, 2018 — Rated 9 out of 10 by Les Morissett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was efficient, thorough, personable and explained everything, answered all my questions and worked around me in the room I was working in. He was pleasant - almost entertaining. The price I was told to expect was what he charged. The results on our old, light beige carpets were transformative.

Report a concern   August 19, 2018 — Rated 1 out of 10 by T.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The tech was amazing!!!! But the smell is still here from previous tenant

Report a concern   August 19, 2018 — Rated 1 out of 10 by R.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I have been calling and calling no one has called me back in regards to damage that was done. I have been told over and over I was going to get a call back and nothing. I would like the damage to be fixed and a call back to figure out what is going to be done

Report a concern   August 19, 2018 — Rated 10 out of 10 by K.M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service.


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