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based on 84526 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service person very professional demeanor,
Friendly, helpful, knowledgeable.
My carpet actually looks dirtier now than before the process started!
Always professional! Thank you!
Ricardo was prompt, polite, and efficient. I was pleased with the service and results.
Put me off to do extra jobs at prior customer that went into my scheduled time. Had to wait until the next morning. Had moved furniture and prepend house. Putting me off made it very inconvenient for my husband and myself since we had company coming the next day. I had told costumer service this when I scheduled time. You don't put people off so you can do extra work at previous customer so your company can make more money. Very bad way to do business. Name removed
After a follow up call from the General Mgr. He throughly explained and answered all of my questions, and they seem to be a good company that stands behind their products and services. Thank you, Clint
The customer service was great but 3 rooms had stains in the carpets 2 rooms I was told couldn’t be removed and the one room that the stain was removed came back as soon as the carpet dried I got charged for a failed attempt. I could have done the job myself and got the same results. A little disappointed.
First name removed
S&S Home Improvements
We have been VERY happy with our carpet cleaning since we began using Zerorez in December 2017. Dave Thomas does a SUPERIOR job cleaning and is very customer friendly, thorough and punctual. I always tell him that I wish he also did residential because I would request him every time for my house. I highly recommend Dave Thomas and Zerorez for commercial carpet cleaning!
My baseboard in kitchen was damaged when he cleaned the tile. I had to have it repainted
Cleans carpet well and dries quickly. Even got out black grease in a very light carpet.
Carpets get clean and they are not left too wet.
great job
I have been using your services for years. I like that you use no chemicals. Also your techs are friendly and knowledgeable.
Customer service representatives helpful and courteous in explaining services offered. The technician, Darwin was extremely professional and did a GREAT job cleaning our carpets, tile and hardwood floor.
Was here when scheduled. Did a good job and did no leave a mess
I was under a warranty program thru Fortegra. I ended up paying 117.99 and should have only paid the $17.99. Technician was very nice but uninformed about the warranty. Fortegra sent ZeroRez to me. It was a very frustrating experience. I was very concerned that the work was done correctly under warranty program.
You came out the first time and the smell was back in three days.... you came out for a redo and all the carpet smelled.... said you were sending out a manager and Chris the trainee showed up..... told him we wanted a refund.... Chris said that someone would call us in an hour.... still waiting for our refund!!!
Very friendly service man!
He did a phenominal Job!!
My carpets looked almost new and they are over 5 years old. He did wonders! We are absolutely pleased.
My tile grout turned out WHITE!!! Can’t believe it!
So happy with the service! I’m recommending to everyone I know!
The price was excellent and Edward did an excellent job! We are very satisfied and will recommend Zerorez to everyone!
The pros—good customer service. The cons—has to have someone come out 3 times before job was completed satisfactorily and delayed being able to list my home for sale. With that being said, Ricardo (team leader) was great!
1. Professional Service
2. great cleaning
3. Dries fast. No residue
Carpets and tiles look great
Products and treatment work great, keeping our light color carpets fresh. Even with kids & dogs.
We really love zerorez. We have consistently used them for the past 4 years. We love how you don’t use heavy chemicals and only water to clean. Thank you for being an amazing carpet cleaners.
Carpet is so clean and soft to walk on. Operator was very courteous and efficient.
Excellent service did an amazing job
Respectable, showed up on time, cleaned carpets thoroughly.
The employee who cleaned my carpet was extremely courteous and professional. Great customer service.
Technician very rude heard through the job the roads were not cleaned right we asked him to go over one of the roads again and he got upset
It left my carpet clean and looking like new.
I liked the special that. Helped me have tile looking new as well .
Thank you !đź’ś