Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83375 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 19, 2025 — Rated 8 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

Nothing! I just rate anyone at the highest mark. We will continue to use your service.

Report a concern   January 19, 2025 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The representative did a great job!

Report a concern   January 19, 2025 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great customer service.carpet was clean as promised

Report a concern   January 18, 2025 — Rated 10 out of 10 by S.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do a great cleaning job and don’t hurt the carpet at all!

Report a concern   January 18, 2025 — Rated 8 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Technician was professional and thorough with his explanation, however, the PRICING jumped exponentially from the first time we used the service to the second time. I find it difficult to believe that adding a pet treatment for cleaning the carpets in 3 bedrooms should cost almost $200 dollars.

Report a concern   January 18, 2025 — Rated 10 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jaime was our technician and he was wonderful - very friendly, knowledgeable and helpful!

Report a concern   January 17, 2025 — Rated 0 out of 10 by A.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Y’all cleaned this week and none of the easy spots were removed. Normally spots are removed when y’all have been here in the past. It was a waste of money.

Report a concern   January 17, 2025 — Rated 10 out of 10 by Robin Bagwell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service people!

Report a concern   January 17, 2025 — Rated 10 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service and price.

Report a concern   January 16, 2025 — Rated 10 out of 10 by Kelli Davis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, knowledgeable associates- I didn’t fell pressured to buy or add on services. Great customer service!

Report a concern   January 16, 2025 — Rated 10 out of 10 by Kelli Davis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, knowledgeable associates- I didn’t fell pressured to buy or add on services. Great customer service!

Report a concern   January 16, 2025 — Rated 6 out of 10 by C.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

They were prompt to reclean after first time was not clean looking

Report a concern   January 15, 2025 — Rated 10 out of 10 by Kenneth Bauman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I don't know anything about the products, I guess they work because my carpets looks great . The technician was thorough and very nice . He knew what he was doing and made sure that I was satisfied before he left.

Report a concern   January 15, 2025 — Rated 10 out of 10 by Dana Taylor Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guys are very clean and quiet - in and out fast

Report a concern   January 15, 2025 — Rated 9 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Office staff and technician were very nice to work with. The process is relatively fast. The carpet was pretty dry by afternoon.

Report a concern   January 15, 2025 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cesar was wonderful…professional,efficient and did a Danton removing our stain.

Report a concern   January 15, 2025 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very courteous and professional.

Report a concern   January 15, 2025 — Rated 0 out of 10 by C.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I sent an email regarding my issue which I’ve received no response. The technician showed up absolutely reeking of weed, so unprofessional and will not be recommending your company to anyone anymore.

Report a concern   January 15, 2025 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love that my carpet looks new!! They were able to remove the stained high traffic area spots in our main living room and also the bedrooms. Will use them again!!!

Report a concern   January 15, 2025 — Rated 10 out of 10 by P.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and did a great job.

Report a concern   January 15, 2025 — Rated 10 out of 10 by Tracy Reed Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The most curteous staff, very thorough and very detail oriented. Got in and got right to work, placed protective measures to ensure my walls and floor weren't damaged with any equipment. They do a phenomenol job!

Report a concern   January 15, 2025 — Rated 10 out of 10 by Tracy Reed Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The most curteous staff, very thorough and very detail oriented. Got in and got right to work, placed protective measures to ensure my walls and floor weren't damaged with any equipment. They do a phenomenol job!

Report a concern   January 15, 2025 — Rated 10 out of 10 by Evan Swindle Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, affordable, and leaves our carpets cleans and looking brand new.

Report a concern   January 13, 2025 — Rated 10 out of 10 by Michael Anthony Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fabian did an excellent job and the carpets look great!

Report a concern   January 12, 2025 — Rated 4 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

When I booked the carpet cleaning service, I was not made aware of the pet policy in which I had to sign a waiver that waived my right to the 30 day warranty since I did not want to upgrade to the pet treatment service. The pet treatment service was $75 PER ROOM, which was very expensive and increased my cost by $225 since I was having three rooms cleaned. On hindsight, I should have just asked the technician to leave and should have gone with a different carpet cleaning company. As the technician stated to me, without the pet treatment service, the carpet would smell worse after cleaning without the pet treatment service, and he was 100% correct. My carpet smells absolutely terrible and I have out of town guests coming in 5 days.

Report a concern   January 12, 2025 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue

Report a concern   January 12, 2025 — Rated 10 out of 10 by Jennifer Lowry Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Luke was great! Communicative, prompt, friendly and did a great job on the carpets

Report a concern   January 10, 2025 — Rated 6 out of 10 by A.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The quote for service when booked online was not what was charged, ended costing more. The duct service was very messy. The technician did not explain the process so we did not have house items covered to avoid everything getting dirty & dusty.

Report a concern   January 10, 2025 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional service and good cleaning results.

Report a concern   January 10, 2025 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Terrific service and results.


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