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based on 83375 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Timely
Professional
Affordable
Excellent Results
Will definitely use again
Fantastic company
Leaves the carpets clean
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I have used Zerorez twice now and both times they have provided excellent services. They were prompt and professional. They were able to schedule within 72 hours of requesting time. Their costs were appropriate and their work precise. I will definitely use them again!
Prompt service, friendly and knowledgeable worker,
Turn around time was quick, service was excellent and pricing was fair.
Tech was excellent, very punctual ( actually early) and worked quickly & efficiently.
Pablo did such an awesome job & communicated with me so clearly & educated me on tips to keep carpets clean! Thank you!
The process was clean and fast. Joseph was a pleasure to work with and the carpets look great!
You charge lots fees and so the price is a bit high
Bobby was an outstanding technician. He was kind,courteous, respectful ,and thorough when cleaning my carpets. The Best! So happy that Zerorez doesn't use any chemicals! Carpets look great!
Burt came out and was very professional. He seemed to care about making sure our carpet was clean.
You guys definitely try too hard to oversell add ons. Just be real. Listen and advise your clients.
Last appointment did not use shoe covers. Yuck.
Excellent service, product and proficient
professional, hard working cleaner. highly recommend my tech
Was within the time allotted and was friendly and competent.
Jaime did an exceptional job treating the stains diligently until he got me happy with results. Highly recommend this young man - a hard worker that aims to have customer satisfaction!
The carpet cleaning was done professionally and thoroughly. We are very satisfied with
the job that was well done.
signed satisfied
Antonio was a good technician. The equipment ran out tho. More limestone to clean than he thought. Also needs to clean with a brush around doorways etc. It was just a longer day than we anticipated.
I have always had a great experience with zerorez over the past several years. Today was a real struggle for me.
The young guy that showed today was soooo different from the previous gentlemen. This guy called before he came and was quick to want to reschedule me when I didn’t pick up the phone right away even though I confirmed my spot an hour prior.
I called him back, and confirmed we expected him. However, once he arrived, he was not able to look me in the eye and have an expected discussion. When I ask a question, I expect an answer, not turning your back on me and walking away.
Once he started, and it was raining outside, he didn’t wear foot covers on his shoes at any point, and brought water onto my hard wood floors, and wet shoes onto my carpet. He also dragged the hose along my walls and stair case, which seemed disrespectful for the care of the details my home, and he seemed to be in a hurry as he kept banging furniture and walls with his equipment while cleaning.
I had to ask him to slow down and be careful of furniture. He had me walk upstairs and check his work, while still wearing his dirty shoes on my newly cleaned carpet.
We don’t wear shoes on our carpet, so he is the only one to ever walk on our carpet with shoes! He is now dirtying my carpets again.
Then, He put everything back in the van and wanted me to pay, but my master bedroom was still not done. So, he had to get everything out of the truck for the room he forgot.
Again, seems like he was in a hurry and not what we are accustomed to. Having to rethink if we use zerorez again next year. 🤔
My neighbor asked about zerorez and I highly recommended you to her, but that was before this aweful experience. I’m kind of regretting it now. If she were to get this same guy, I would feel bad.
No chemicals
Professional from beginning to emd
Xxxxx
✅
Efficiency
We have used Zero Rez to clean our carpets for many years. They have always done a fabulous job and my old carpet looks brand new when they are finished. The techs are always such hard workers and my carpets smell so fresh without any chemical smell at all.
Joe arrived when stated. He was kind and very professional but friendly. We have an older carpet in a rent house and the results were more than I expected.
Like no chemicals used-employee was on time (early within the window established), friendly-in and out
The technician was great-- super friendly, efficient, knowledgeable. Did a great job on our love seat.
Edwin was amazing. He was professional, knowledgeable and patient with all my questions. With four animals and then the kiddos our carpet was in dire need of a cleaning and refreshing. This is the first time I've ever used a carpet cleaning service and I will forever continue to use Zerorez.