Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83375 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 22, 2024 — Rated 10 out of 10 by T.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very timely and thorough

Report a concern   December 22, 2024 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the technitian was very polite and professional. The service was outstanding and I was
impressed. I will be using your service in the future.

Report a concern   December 22, 2024 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All was great. Customer service 10.

Report a concern   December 22, 2024 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional service, great job cleaning my carpets, friendly staff, ability to get an appointment quickly, and their truck has everything needed to do the job. No water hookup in your home required 😃

Report a concern   December 21, 2024 — Rated 10 out of 10 by Olethia Mackie Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and a job well done!

Report a concern   December 21, 2024 — Rated 8 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

We had some carpet stains that within a day were back. We've had you clean these carpets before and even though the stains always come back they didn't come back immediately. Is there something that can be done?

Report a concern   December 21, 2024 — Rated 0 out of 10 by K.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your services are not as professional or effective as advertised. During the first service, the representative skipped a whole step. When I finally spoke to a manager regarding the issue, the same technician was sent again not even knowing why he was here. Acted like he didn’t know he didn’t complete the job correctly the first time and was supposed to completely re-service. I have now gone over the same areas with an at-home machine and am still getting extremely dirty water. This is surprising and disappointing considering you all serviced the carpets not long ago. Your solutions seem very ineffective and the results make it feel like a complete waste of money. When someone hires a professional, you expect way more of a positive, effective result compared to an at-home machine. It is quite the opposite in our case and leaves us feeling like it has been a waste of money, time and energy.

Report a concern   December 21, 2024 — Rated 10 out of 10 by Kevin Holiugsworth Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service and being on time !

Report a concern   December 21, 2024 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet always looks so clean afterwards. The guys that come out to clean are always so nice!

Report a concern   December 21, 2024 — Rated 10 out of 10 by Kyle Kelley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything looks great!!!

Report a concern   December 21, 2024 — Rated 0 out of 10 by J.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Poor job

Report a concern   December 20, 2024 — Rated 10 out of 10 by Sylvia and Tom Darter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jay was the technician. He was very friendly and professionally knowledgeable. He did some deep cleaning to see how much dirt he needed to clean and spray for.

Report a concern   December 20, 2024 — Rated 10 out of 10 by Royle King Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I ordered the 3 room special but I only had 2 bedrooms that needed cleaning. The tech did a great job cleaning the bad dirt areas.

I had some red spots in the other bedroom but the tech said he couldn't remove them. I said the show on GMA Texas, said yall could removed red spots. He said he wasn't aware of that advertisement. That was suprising to me.

Report a concern   December 20, 2024 — Rated 2 out of 10 by T.V. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

severe stain was initially removed! Next day part of stain returned!

Report a concern   December 20, 2024 — Rated 10 out of 10 by Noreen Abramovitz Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Effective products and skilled technician.

Report a concern   December 20, 2024 — Rated 10 out of 10 by Albert Wynn Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician did an excellent job, our kitchen tile looked like it did when I built our home 17 years ago! I've used only Zerorez for over 20+ years, I highly recommend them!

Report a concern   December 20, 2024 — Rated 10 out of 10 by Gwen Bell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love the service

Report a concern   December 19, 2024 — Rated 10 out of 10 by R.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaned carpets very well and outstanding service from our tech.

Report a concern   December 19, 2024 — Rated 10 out of 10 by Richard Burke Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Product work was done very professionally by the service tech quality of the work look very good even the next day

Report a concern   December 19, 2024 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, polite, knowledgeable, hard working.

Report a concern   December 19, 2024 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service, very professional and did a great job!

Report a concern   December 19, 2024 — Rated 10 out of 10 by C.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very happy with the carpet cleaning. We "forgot" to clean our carpets for about 2 years. There were stains left by the prior resident. We and several carpet cleaners tried and tried to get out the stains. I am happy to report-the stains are gone!!!

Report a concern   December 19, 2024 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pet treatment

Report a concern   December 19, 2024 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Simple and easy

Report a concern   December 19, 2024 — Rated 10 out of 10 by Kami Ingram Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service and friendly technicians

Report a concern   December 19, 2024 — Rated 9 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do a great job and stand behind their work.

Report a concern   December 19, 2024 — Rated 10 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician did an excellent job and was very professional.

Report a concern   December 19, 2024 — Rated 10 out of 10 by P.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and thorough service

Report a concern   December 18, 2024 — Rated 3 out of 10 by R.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

George did a great job, but I didn’t expect to be asked for a tip. That should be mentioned when you give your customers their appointment time. Some of us are on a tight budget and adding a tip would have taken us over our budget. I’ve had my carpet at my former home cleaned several times and never got asked for a tip. I would think that Zerorez would pay their carpet cleaning techs well.

Report a concern   December 18, 2024 — Rated 10 out of 10 by D.A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job!


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