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based on 85373 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Price was a bit too high.
i like the zerorez concept. Service is very organized, and results are good
Easy to schedule, friendly technician, and cleaned carpet well
Leaves carpet clean and fluffy.
I requested a senior technician. My carpet doesn’t look any different.
I've used ZEROREZ for almost 20 years.
I'll never use another for carpet cleaning
They were friendly, prompt, efficient and did a fantastic job removing what I was sure were impossible spots.
Not using chemicals.. not residue. Always like new!
When Edwin came to service my home, he explained everything in a way that I could understand since I am not familiar with HVAC terms and services. He took videos and photographs of everything he did so I could see the before and after of what happened. He was very professional and courteous. He is a model employee for your company.
It was fast and well done.
Very professional and trustworthy. I was pleased with the outcome.
Our technician was wonderful did a great job in cleaning out carpets. We continue to use them annually.
Very professional staff
Excellent customer service!
ALWAYS done right!!!!! Nelson was great. Enjoyed all he had to say. Was knowledgeable, kind and friendly. He also did a GREAT!!!!!
I appreciate not having harsh chemicals. Everyone I have had contact with has been polite and professional. Folks show up when they are supposed to. The tech truly wants you to be satisfied. This was my 2nd time using Zerorez. I have recommended to others in the past as well.
First name removed S.
Arlington
The technician was very polite and professional, too.The rooms are very clean and smell fresh.
I was pleased with the job done by Brandon. He was courteous and efficient.
10/10 service!
10/10 service
George was SO NICE and HELPFUL! One of my favorite technicians EVER!
The service was spot on, or spot off considering the service that was provided! Our technician was very professional, and explained everything thoroughly. The service was superb, and I would highly recommend Jay, our technician! Thank you!
Alexander was very thorough and explained the process. Overall, the carpet looks great. Thanks.
I’m extremely disappointed! I scheduled a visit to have 4 dining chairs cleaned. I’ve used them before on my carport and rug. So of course I would use them again. The technician was nice and professional but did not handle my chairs with care. While cleaning, he ripped the chairs fabric. I’ve called and sent several emails only to be told that it’s being looked into and someone will call me back. No one has returned my calls or at least gave a refund. I’m extremely disappointed in the lack of consideration. I will have to get my chairs repaired.
The cleaning and maintenance
Safe and pet friendly. Dries quickly. Techs are knowledgeable and and friendly.
My carpet and floors were not cleaner after using you all. I wasted my money.
Price increased quite substantially from original quote. Understand pet treatment needed to be done, but going from about $300 to over $900 is a steep hike.
In addition, he pulled his hose around the corners, causing damage to the wood stair rails.
I wouldn't have them back again.
Take a little longer to clean. Only here 30 minutes.
On time, very kind and worked really hard to get all the areas we requested.