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based on 83375 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the technitian was very polite and professional. The service was outstanding and I was
impressed. I will be using your service in the future.
All was great. Customer service 10.
Professional service, great job cleaning my carpets, friendly staff, ability to get an appointment quickly, and their truck has everything needed to do the job. No water hookup in your home required 😃
Professional and a job well done!
We had some carpet stains that within a day were back. We've had you clean these carpets before and even though the stains always come back they didn't come back immediately. Is there something that can be done?
Your services are not as professional or effective as advertised. During the first service, the representative skipped a whole step. When I finally spoke to a manager regarding the issue, the same technician was sent again not even knowing why he was here. Acted like he didn’t know he didn’t complete the job correctly the first time and was supposed to completely re-service. I have now gone over the same areas with an at-home machine and am still getting extremely dirty water. This is surprising and disappointing considering you all serviced the carpets not long ago. Your solutions seem very ineffective and the results make it feel like a complete waste of money. When someone hires a professional, you expect way more of a positive, effective result compared to an at-home machine. It is quite the opposite in our case and leaves us feeling like it has been a waste of money, time and energy.
Friendly service and being on time !
The carpet always looks so clean afterwards. The guys that come out to clean are always so nice!
Everything looks great!!!
Poor job
Jay was the technician. He was very friendly and professionally knowledgeable. He did some deep cleaning to see how much dirt he needed to clean and spray for.
I ordered the 3 room special but I only had 2 bedrooms that needed cleaning. The tech did a great job cleaning the bad dirt areas.
I had some red spots in the other bedroom but the tech said he couldn't remove them. I said the show on GMA Texas, said yall could removed red spots. He said he wasn't aware of that advertisement. That was suprising to me.
severe stain was initially removed! Next day part of stain returned!
Effective products and skilled technician.
The technician did an excellent job, our kitchen tile looked like it did when I built our home 17 years ago! I've used only Zerorez for over 20+ years, I highly recommend them!
Love the service
Cleaned carpets very well and outstanding service from our tech.
Product work was done very professionally by the service tech quality of the work look very good even the next day
Friendly, polite, knowledgeable, hard working.
Great service, very professional and did a great job!
I was very happy with the carpet cleaning. We "forgot" to clean our carpets for about 2 years. There were stains left by the prior resident. We and several carpet cleaners tried and tried to get out the stains. I am happy to report-the stains are gone!!!
Pet treatment
Simple and easy
Excellent service and friendly technicians
They do a great job and stand behind their work.
Technician did an excellent job and was very professional.
Prompt and thorough service
George did a great job, but I didn’t expect to be asked for a tip. That should be mentioned when you give your customers their appointment time. Some of us are on a tight budget and adding a tip would have taken us over our budget. I’ve had my carpet at my former home cleaned several times and never got asked for a tip. I would think that Zerorez would pay their carpet cleaning techs well.
Good job!

Very timely and thorough