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based on 83870 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals used.
My carpets look great. Thanks!
could not do upstairs rooms because hose was not long enough.
Caesar was done very quickly and thorough
In his cleaning!!!
I had Joe come over to clean my carpets he is simply amazing 🤩 carpets look great he is very fast and professional and I couldn’t be happier with how clean my carpet is now will definitely be calling zerorez back in the future
The technicians were courteous and professional. They did a good job.
No arriving within the schedule time frame. I had to call the call center why the technician was late. It took sometime to get a call back with an update . Since I was unable to reschedule for another day. I had to call a relative to be at the house to meet the technician.
Very clean process, no chemicals used in the process of cleaning the carpets. They did a good job.
very good service
No soap. No residue.
Price was as advertised and no high pressure
I had email approval from AllState that a ZeroRez employee would be by to clean the upholstery on 4 patio chairs, 6 dining chairs, and 3 stools.
Two attendants came on the first appointment. Said they didn't have approval, and this was going to "cost a lot more money". They spot cleaned an area of carpet that I pre-advised of and I paid this invoice and gave a $30 cash tip.
The guy said they would have to call me back about the upholstery, and they left.
I had to follow up with Zerorez, because no one called me.
The order wasn't even in the system. I had to hold for a long time.
It was all ridiculous. I had to repeat again what the order was and that I had approval under warranty.
A new date was set for April 12th at 12pm-3pm.
Here it is 2:49pm and no one has called 30 mins in advance to say they were on their way.
Bobby came about 20 mins past 3. He did a good job.
I am not happy with the service I received from AllState or ZeroRez.
Javier and Kevin were very professional and very timely. Considering that my carpet is over 30 years old, the did an amazing job. They explained everything before starting. I highly recommend Zerorez.
No smell, dries quickly and polite techs.
You hire good people and that's tough to do. Your products don't have a strong smell or appear to leave a residue that gathers dirt that defeats the purpose of having your carpets cleaned in the first place. The cleaning was successful and your technician was professional and friendly - overall success. I do have two suggestions though: (i) offer a furniture moving option for a fee; and (ii) your truck was pretty stinky - find a way to eliminate/minimize that smell.
The spot treating didn't work on most of the spots or traffic areas.
But mainly because the dry time was NOT what we were told. The carpet was splotchy and not dry until at least 24 hours after. Actually I think longer. Our carpet is not thick, not pile, and it still took what seemed like forever. We were beginning to think too much water was used or something. We were told the carpet would dry in 4 hours. So it took 6 times longer than what we were expecting.
Good
Our tech was very thorough and friendly. We will definitely request him when we schedule again!
Have your techs wear coverings over their shoes
Everything looked and smelled brand new! Great service!
Overall, I had a good experience the last time except that my office still has ordors. The other rooms with the same issue all turned out well with no residual oder. I always use zerorez, ever since I lived in Austin and also in the Dallas metro area.
Harm free, quick drying formula.
Great feeling of your clean carpet.
Friendly and responsible technicians
Luke did a good job.
punctual-friendly-affordable--good job
Was very disappointed in pricing of cleaning my area rugs. I felt like I got nickel and dimed and still have stains on my carpets.
Did not get the "New20" discount. Service person could not do it before charging. Told me to call office. Called office and they also stated that they also could not do so. Stated they would credit it to my next carpet cleaning service, given that I elect to do so, which at this time I am not leaning in that direction, due to this.
The team was professional, reasonable, and friendly during the initial visit. They explained their services clearly and did try to promote additional options, which I understood and politely declined.
However, when I requested a recleaning of the stairs and a closet to address stubborn stains and dirty carpet areas, the second technician seemed unenthusiastic and did a quick, less thorough job. Unfortunately, the follow-up service did not meet my expectations.
Consistently professional service, shows up on time and does great work! My carpets look so much better! They respect your time and often show up early if you're available. I strongly recommend them, we use their services annually.
We have used zero rent for more than 10 years. The service is usually great. I’ve never spent more than $160 to have the same three rooms done. The technician up sold my husband a bunch of stuff we didn’t truly need, and our bill was over $600. I gotta go shopping for a new carpet cleaner, because you all ripped us off unnecessarily. We are senior citizens on Social Security and wish we didn’t have to do this.