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based on 84522 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional, quality work, great employees, quick drying .
Always professional with excellent results!
The reason I chose zerorez is because your website advertised a Pet Treatment service that would remove the pet smell “Guaranteed”. I was not home during the cleaning and when I got the receipt it specifically made a point to say “non-guaranteed” pet treatment. I don’t know there were two different ones and I knew right away I was going to be disappointed. I got home and the room still smelled and when I called zerorez the person answering the phone told me that the guarantee was no longer an option. I wish the person who originally scheduled my appointment would’ve told me that. I just feel like you are falsely advertising and I was mislead. While the carpet cleaning is fine I’m just upset that I paid for the pet treatment.
Big difference in the look of my floors after cleaning. Technician was efficient and very customer friendly.
Quick and easy and the technicians are friendly and knowledgeable.
The gentlemen who preformed the service were very nice and professional. The service itself was excellent and I will recommend it again.
The technician was prompt, communicated well, and thoroughly cleaned the carpet.
I would without a doubt refer Zerorez in a heartbeat! Fantastic Customer Service! They took such good care when I moved into my apartment making sure everything was in order before the furniture was moved in.
My carpet is without residue. Also good for my allergies. The service tech was excellent. This is my second time of cleaning with Zerorez. The first tech was excellent as well.
Excellent job on my carpet! Looks nearly new and I appreciate the extra care to remove stains.
Professional service people and flooring dries easily with no residue.
Zerorez is on time, courteous and do an excellent job. My tech, Eric offered suggestions and was very thorough.
The employee who showed up to perform the work explained the services in detail and the reasons for the recommended services. He was very polite and professional. The results were exactly as he explained. I am very happy with the results.
The service was exceptional. Our guy answered all of our questions and made us feel at ease with the process. The carpets dried in about 4 hours and were so soft and did not have a residue or smell.
All technicians that have been to my house have been personable, knowledgeable, and professional.
Fast, reliable, and effective.
I thought our technician was the best. He was very professional and worked efficiently and was very thorough. Great job!! Very much appreciated!!
When ZeroRez originally began cleaning my carpets, it was years ago, with the big heavy trucks. I really loved that they carpets were beautifully cleaned and yet not wet. Since the arrival of the smaller vans, I do not believe the cleaning is as good and the carpets are more wet. I absolutely believe that I have damage to my carpets in that several of them now seem loose and need to be re stretched. I absolutely believe this is caused by the moisture of the frequent cleans. Also, the attention to detail and the results have decreased as years have gone by.
Competitive multi room rate..
Quality resulsta
I know the carpets are clean but as they dried there seems to be some of those markings that came back. I’m not gonna say stains but the traffic patterns, etc.
part of that is my fault for not cleaning the carpets more often, but sometimes we take the guarantee or the parts we read about how good the clean is...too literal.
Cleaning solution
Saturday appointments available
I will also like not receiving any more surveys related to my December 19 appointment. This is the 2nd one I’ve done since my appointment and I don’t need to do any more please. Thank you.
The gentleman who cleaned our carpets was friendly, informative, and did a great job. He also answered questions I had about other services. Our carpets look great! Highly recommend!
Service was awesome
The friendliness and great jobs done.
Was amazed at their technic on how to clean the carpet.. Very professional❤
Outstanding service
The extra 30.00 is a little high for seniors to pay for each room
cost $458 about 3 times more than we were told; more honesty up front on cost would help. The guys did do a terrific job. Very fast. Utterly thorough. Helluva lot better than Dalworth.
Employee was the best