Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84522 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 29, 2018 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very nice.

Report a concern   December 29, 2018 — Rated 5 out of 10 by A.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The cost to clean an area rug was much too expensive.

Report a concern   December 28, 2018 — Rated 10 out of 10 by M.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Hard worker. Got the stains out

Report a concern   December 28, 2018 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very friendly and explained everything. Told me he would do a test area to make sure it cleaned the way I wanted and if it didn’t I didn’t have to have it done. Cleaned very well and looks great!

Report a concern   December 28, 2018 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality work, timely manner

Report a concern   December 28, 2018 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very honest and transparent service technicians

Report a concern   December 28, 2018 — Rated 5 out of 10 by C.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your too expensive and it took 3 visits to do the job; cost me almost $800. I should have shiny and no stains on my floors; no smells etc.

Sadly not the case, disappointed.

Report a concern   December 27, 2018 — Rated 5 out of 10 by D.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I felt like the technician was giving me the hard sell on adding services. I will probably not use Zerorez again.

Report a concern   December 27, 2018 — Rated 10 out of 10 by Christopher Salter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was quick and my carpet looked great into 2019.

Report a concern   December 26, 2018 — Rated 10 out of 10 by G.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job

Report a concern   December 26, 2018 — Rated 10 out of 10 by L.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent Service

Report a concern   December 25, 2018 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Non- toxic

Report a concern   December 24, 2018 — Rated 10 out of 10 by Stanley Thomas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning with very hot steaming water with no chemicals sounds a great way to get the dirt and kill zillions of dust bugs and mites. Just walking barefoot on the same old carpet but after Zerorez service feels so good and new

Report a concern   December 24, 2018 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The outcome of the carpet after cleaning. It feels fresh and clean!

Report a concern   December 24, 2018 — Rated 10 out of 10 by M.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the way my carpet lookis and feels after bring cleaned, and the ease of scheduling an appointment.

Report a concern   December 23, 2018 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No harsh chemicals. Friendly staff.

Report a concern   December 23, 2018 — Rated 3 out of 10 by D.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We’ve used ZR for years. It used to be a better experience in regards to quality of service. The guys used to walk in & immediately prep for the smallest footprint. Now I have to ask for wall guards, I wrap my own cords, and the driver pulled into our circle drive, but drove through part of our yard & damaged the actual driveway.

Report a concern   December 23, 2018 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your tech was very nice and professional

Report a concern   December 23, 2018 — Rated 10 out of 10 by M.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule. Nice technicians. Good price.

Report a concern   December 23, 2018 — Rated 7 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Arrive on time for the actual scheduled appointment. I was a first time customer. Appointment was scheduled for 1:00 pm. Tech did not arrive until 3:35 pm. I had to cancel other plans. When i initially scheduled my appointment, I was not told that there was a 2 hour window for tech to arrive. When tech did not arrive to my home by 2:00 pm, i called Zerorez. I was then told at that time about the 2 hour window for his arrival. Needleas to say, he was still late.

Report a concern   December 23, 2018 — Rated 7 out of 10 by P.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

There was a smell that is still lingering but not as bad. It didn't smell like this before the cleaning only after

Report a concern   December 23, 2018 — Rated 10 out of 10 by Keith Schlimper Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job!!!

Report a concern   December 22, 2018 — Rated 10 out of 10 by Kristi Huggins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent communication. Clear pricing. Two service reps, Marshonti and Chantel called to give me specific technician arrival time. Justin, the technician was professional and educational. He demonstratedthe cleaning techniques and he was very mindful of our home by wearing covered booties and using corner protectors to avoid any damage or abrasions from the equipment. Justin also managed to get one of our toughest stained rooms completely clean! Very impressed with Zerorez. It was our first time using them and we’ll certainly be calling them again soon.

Report a concern   December 22, 2018 — Rated 7 out of 10 by D.N. Zerorez Dallas/Ft. Worth
What could we do to improve?

I still have a pet spot that he said would disappear! Not the case!😔

Report a concern   December 22, 2018 — Rated 9 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service

Report a concern   December 22, 2018 — Rated 4 out of 10 by N.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Tiles were not cleaned completely

Report a concern   December 22, 2018 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpets look amazing and are hardly wet when the technician finishes. The young man who just did ours was so nice.

Report a concern   December 22, 2018 — Rated 8 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Show up on time!!

Report a concern   December 22, 2018 — Rated 10 out of 10 by V.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez has a very nice, reliable and responsible staff.

I talked to Miranda on the phone and she was very helpful, sweet and kind with me.

The technicians Joseph and Ricardo were very honest regarding all the questions that I asked them regarding cleaning my carpet in my house and they explained all the process to be done.

Randy Ruffin was the carpet cleaning person that came to my house. He was friendly, on time and did everything that I asked for. He did the job exactly the way I wanted.

I recommend Zerorez to everybody and I love it the product that they use it. Smells great like a orange. Thank you very much for everything.

Report a concern   December 22, 2018 — Rated 10 out of 10 by T.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job! Excellent technician.


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