Customer Testimonials
Promp delivery and great price
simple delivery and request process
Great Service, very friendly driver- Customer service rep when I called in was not the best.. Very off putting
Reliable delivery of natural gas. Great service when my gas line had to be checked with installation of a new furnace, and subsequent installlation of a new tank.
Your service representatives are very helpful.
Timely and friendly service to our location.
Very pleased with the quick response to fill a tank that was getting low just as the extreme cold rolled in.
great service
Propane delivered as needed. Electronically billed.
prebuy program and relatively local. all drivers have been very friendly and courteous.
clean efficient drivers are professional delivery on time i really like the auto pay
We have loved Superior Plus Propane for years up until January 21st. I had concerns that we would be running out of propane with this big winter storm coming. I called and spoke to a really nice lady and she told me that we had 44% in our tank and that our ticket was up and we should be receiving propane on the 23rd, which was Friday. Truck did not come so I called again around 2:10 and at 2:35, Regine picked up my call. She sounded as though I was bothering her. She told me our ticket is up for delivery but it has not been assigned to a driver. She can't do anything about it. I went on to your website and got to see our file and tracked the level of our fuel as it went down to 24% on Sunday. Nothing was listed for Monday and early Tuesday morning (6:15 A.M.) a driver brought us 214 gallons of propane and our tank went up 89%. I want to thank him for getting here as I am sure it was not an easy trip from Perkasie to Levittown. I found out that his name is Domenick and I want you all to know he did a great job.
I don't think I was ever as low on fuel as I was this week and I have been with your group since 1990. Please continue to take good care of us. Thank you. Mary Lou Last name removed
Called for Gas, they were here within 2 days, that is what i call service, everyone should do business with Superior Propane, Jerry Searcy
Had to use customer service due to needing fuel but also having a leak. Had a service crew show up by the end of the day at quitting time. They spent the time necessary to fix a difficult leak right then and there. That's an A plus for service. Then was able to get the delivery the next morning..A plus on the delivery too. Everyone I dealt with was professional, customer service, service crew, and the driver. Very satisfied with the response I got to my leak and delivery. Overall a great job from the local team on this one.
Friendly staff and on time deliveries
very responsive
Great delivery ethic!
Great Service! Requested propane on a Saturday and 2 days later it was delivered
Sweet receptionist was a huge help!
Responsive
Fast delivery, competitive pricing
Fair pricing, excellent service, wonderful staff and delivery drivers.
You all came while I was out of propane and filled it up. I was grateful you were able to come on short notice !
Reliability. We can count on Quarles to fill our tank regularly, as needed.
Appreciate your prompt response to my needs.
Love your website!
Our propane was refilled when requested at a very busy time due to an oncoming snow storm. They were prompt and kind.
Great customer service
Amazing delivery service!
I want to share a story... I also manage another home in Northern NH. Apparently you attempted delivery at my central MA home about a week ago and could not get up the steep driveway due to ice at the bottom (I try to keep it clear... it's a super challenging driveway). Later that day, I got a call from someone in ME saying that an attempt was made and failed. For whatever reason (my mistake), I associated the ME phone number with the NH home and called my snow removal service for an emergency plow and sand. He did a great job, but unfortunately for me and your delivery driver it was at the wrong house. :o(
Apparently, your delivery driver made a second attempt and failed and then we had this recent huge snowstorm in MA. I didn't realize that my MA house was down to ~8 gallons of propane left and of course would be bad news if I ran out. I was home alone during the snowstorm and unable to properly clear my driveway as well as finish shoveling before your driver visited for a third time first thing Monday morning (Jan 26). Somehow, he got up the driveway and muscled through snow banks to make a delivery of 152 gallons for my two 100 gallon tanks.
I am so happy. I ran out and thanked him, someone astonished that he was able to make the delivery. I'm very appreciative of him and your company and will continue to recommend to anyone who asks.
Name removed
ps - I have one minor complaint, your branding can be confusing because it's sometimes Allen Matheson or Superior Plus (I've had service since Roy bros too...). I suspect that is why may have thought the phone call from Maine (207 area code) was from another company. I still have the voice mail from "Melanie" who did identify the call as from superior plus. It was entirely my fault, but I think it may be helpful to consolidate branding if possible. :o)
We have been customers of Downeast Energy for 25 years & have been content with everything.
Timeliness!