Customer Testimonials
Budget plan, ability to speak with a person on telephone when tank is low. Ability to contract and opt in for pricing.
Pretty reliable actually very reliable autondelivery program
At a time of bitter cold, Suburban Propane kept us supplied!
My wife drove to our cottage from Rochester and had to wait 6 hours - maybe next time you could give us an estimate of when you will come.
However, you made sure we were ok: that's what counts!
Thanks.
David E. Durham
Reliable, quality work
Responsive in terms of delivery. The delivery person was courteous and explained the tank filling procedure.
Well i was recommended by some one else ,now im experience your service so far so good .Pricing was a big issue with my last company .Here looks is better service.
While the snow was deep, the driver was able to get to the tnk and fill it.
Very prompt service with filling our propane tank.
Our family has used them for years.
The phone system is terrible. Melissa Spangler takes great care of customer's needs in Rutherfordton Office Thanks Melissa
When we need our tank refilled Freeman has always been reliable to come out in a timely manner. Everyone who I speak with at the company is friendly and helpful.
The only complaint I have is that it is almost impossible to get to someone by phone.
Very quick response to request for delivery. Much appreciated!
The driver was great, he came, he filled and he left. Only thing is if I hadn’t heard him backing up and looked out the window, I wouldn’t have known he was here.
as long as I don't get charged a fee for early termination when I sell the property I will give you a good rating
Courtesy and caring of customers
The driver who was going to fill my small tank , backed over my drain lines , which would not happen driving up forward. several times this has happend before
Seamless. Nothing to do. You just show up when it's time for more gas. Perfect.
Delivery change went smooth and delivered when you said. The driver said we should have you change our tank to a more modern one. He said ours is old and hard for him to fill.
Its fast and the waiting is not long once you place an order
Dependable. We can always be assured that our family is warm!
Friendly on-time professional service personnel.
very prompt when deliveries called in
Shows up before we run out , Nice neat service, Opens and closes the animal gates ,
We can count on delivery of propane timely, efficiently and safely. Delivery operator is nice, and very capable.
Text and email notices of delivery and billing are much appreciated.
Timely deliveries, always great customer service when I have questions.
I had a problem and your company fixed right away. Thank you.
We got our Propane delivery from Superior within a week or so after making several requests (via 800 number and On-line website). We were in the middle of a very severe cold spell where the temperatures did not get above freezing for over two weeks and everybody was making emergency requests for propane deliveries.
Our tank was down to 11% but Superior did get us the needed delivery and our tank DID NOT go to Empty. The (Quarles) delivery man was very courteous and apologized for the delay.
Good Job to Quarles/Superior
The service has always been wonderful. There was one time where I waited 3 hours on the phone a few months ago to order oil. Last time, 2 weeks ago only 20 minutes. I know your phones are ringing off the hook.
I was surprised that you did not have a tech person to come out to see what was wrong with my furnace, that was the 1st in 37years of service. However you did give me a number to call to get help. The company was great and came right out, a plus for you.
After talking about payments, wanting paper invoices, the delivery person did leave an invoice with a envelop which was great and that allowed me to put the invoice in the mail the next day.
I believe the company is taking care of the negatives and I feel service and customer service is being strong again.
I do wish the company still had walk in in Hudson, NH. Everyone was great
seem to always be pleasant on the phone and do all they can to solve
an issue. when the propane truck got stuck trying to drive on the lawn,
they returned in a few days and fixed the lawn. all in all just satisfaction
in doing business.