Customer Testimonials
We have been customers for over 25 years. Quarles (now Superior) has always been great about making sure we have plenty of propane in our tank. Their budget plan works perfectly with our yearly budget needs. It’s taken a little getting use to having the tank transponder keeping track of the amount of product in our tank, but it does making it nice that we don’t have to venture out into the weather to check it ourselves. It is also nice that we can log on and also see how much product remains by choosing “tanks” in the menu.
I can call up and get a delivery in a reasonable time frame. The people who answer the phone are pleasant.
Prompt delivery and courteous staff.
You seem to be on the ball
I don't have to worry about anything, you show up and take care of the propane.
Always the best customer service.
Prompt and efficient
Easy online ordering. Timely delivery.
Never have to worry about running out of gas.
Price!
Been with you for years, never had a problem.
I place an online order and with in 10-12 days
I receive my fill up. The drivers are very willing to open and close our gate at the end of our driveway. This takes time from their route and do not have to do it. I appreciate their service.
I like the online system.
I've been a customer with Lithonia Gas, Gas, Inc, Superior for over 50 years so I'm pretty much happy with you. I will admit that I was more pleased with you in the early years when it came to service. Whoever used to do the annual inspection/cleaning of the heater (I have a single heater in the living room that's basically the source of heat for the house) did an excellent job but the last few times we were left with a higher flame on one of the grids/grates/? that I was told he couldn't do anything about. Unable to afford a new heater and not wanting to keep paying for a service call that accomplished nothing I've not had the annual checkup for a few years.
Bless you for allowing me to go on a Budget Plan with my last delivery, otherwise, in all honesty, I would not have been able to buy propane this year and would have had to rely on a few electric space heaters ... not something my 76 year old body was looking forward to.
Nicole was the last person I talked to ... ordered gas and she set up the Budget Plan for me. She was extremely personable, knowledgeable and professional.
Dependable.
very good, customer service. Drivers are helpful, nice people. Techs are very helpful, always.
reliability and ease
Friendly on schedule delivery.
I've had very good experiences with the service staff and delivery guys! Always professional and do the job efficiently.
Propane Delivery is always before we run out. We never have to call to request delivery. Pricing is fair, and billing is convenient.
Update information to let us know when osterman gas show up
Prompt attention to our time-sensitive request for propane safety inspection.
Remote access to tank levels, auto delivery, and website to easily monitor levels
Very quick response to our request for filling the propane tank.
I appreciate that I can trust the drivers to deliver fuel even when I'm not home, and count on them to close the gate to my yard securely!
Prompt, careful.
Bob & I are older customers - we like having the ability to call into the office and request our tank be topped off before winter sets in and our driveway becomes too muddy / snow covered to drive up & down without destroying the work that's gone into maintenance. Because they are local, they understand not all of us have concrete driveways and make exceptions for those living in the sticks.
Before we switched to Kamp's another propane company refused to come up until our tank was at 30% & I do understand their position, it snowed and we almost ran out of propane. That meant no cooking or hot water. When they did try, the driveway was torn up & we had to have a neighbor bring up his equipment to fill the holes.
Auto refills
Customer Service
Quick delivery when called
We are a new customer transitioning from another propane provider in our county. Freeman has been very responsive and had a service technician out as per our scheduled time to evaluate the propane installation requirements for our new generator. Additionally, Kevin called in an order to have our home propane tank refilled and the truck was out the next morning. So far, we are very impressed and thankful for the level of service Freeman has been providing to us!