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based on 4123 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cleans great
Nothing
Good morning Amone,
Thanks for reaching back out with your rating of service. I am sorry that you weren't 100 % satisfied with our services. Please, let us know what we could have done better.
After they left our apartment I realize they hit our baseboard and took a little chunk out of it. Sloppy on their part to be hitting the baseboard with the machines. Very nice staff, just wish they had been more careful. If you don't know how to control those machines, you shouldn't be using them. And if you realize you did damage to someone's home, be honest and tell them rather than trying to get away with it.
We are very sorry to hear that you experienced this issue during our visit. We take these matters very seriously and we will be looking into the situation more in depth. Please feel free to contact the office with additional questions and concerns. Again our deepest apologies
Awesome job! Fast professional and courteous! Great price!
The carpet looks and feels like new. Techs were friendly and on time and explained everything as they were doing it.
I liked the service technician, Luis.
The house smelled cleaner and the carpets look better.
This visit was the 4th time that I have used your services.
I do want to place a complaint this time, the bedroom carpet was left pretty wet and took about two full days to dry out. I am not happy about that since I do have good wood floors under that carpet and I don't know if the water soaked into the carpet and left my wood floors damaged. This will not happen again.
I didn't go in and test that before your technician left, but I will check everything along that line if I use your service again.
One of the things that I have always bragged about your service is the fact that the carpets are not left wet. The living room and dining room carpets seemed to be okay so I didn't double check the others, but that is a lesson for me in the future.
Other than that, I have always been happy with your service.
Name removed
Your staff could not have been more friendly or cooperative. However the finish was not as good as I expected. All looked grand when your staff left, but once the carpets dried some marking still showed.
It was great second time using them and the crews were great. Carpets look good to!
Quality of provider
This is the 3rd time we have used zerorez. The service personnel are punctional,
professional, courteous AND always get the carpets very clean.
Can't ask for much more than that!
Each time I have them come out to my house, they are on-time, professional, and do a great job!
Fast, easy, professional
Rodney did my carpet and he was awesome. Worked hard and really did a great job! I will definitely use Zerorez again.
Excellent customer experience with prompt, courteous, and efficient technicians at a very reasonable price.
Professional, willing to go the extra mile to insure satisfaction.
Service was better and faster than expected and Luis, the service provider, was fantastic and professional.
The level of cleaning was not very good for the $280 I spent. Spots were still evident in high traffic areas immediately following the Service.
We are sorry you had such a negative experience. We understand not wanting to spend hard earned money on something that doesn't meet your expectations. Please contact our office so that we can work out a resolution to help turn your negative experience into a positive one.
Luis did a great job!
Great service. Great cleaning. Friendly, helpful employees.
The techs were curious and very helpful to ensure that the carpet and draperies were properly cleaned. I was very satisfied with the outcome and would recommend the company to others.
I am a Realtor and work with many many clients and customers!
thank you!
Easy to schedule; prompt polite service; the carpet looks great!
From start to finish the team from Zerorez DC were professional, neat, got stains out that were over a year old in the formal living room carpet which another company had failed to get out. As well, they made the other areas cleaned so much brighter and fresher. I don't often give out a full 10 rating but this time it's a sure thing!
The carpets were left in sparkling condition -- they looks new, and that's quite an accomplishment with a toddler running around making messes.
Easy to schedule. Pleasent employee
Always good results and great service!
The team that came to my house was very professional and friendly. There were a couple of stains (dog urine) that we had hoped would have come out, but they didn't.
We also had one furniture stain that didn't come out, but I didn't expect that one to come out so that was ok.
Also, not sure if it was normal, but the carpet felt crunchy after it dried. I'm sure that will go away after we vacuum once.
Men had to be asked to go over the areas again to clean them. They were rather rude when asked to do so, but later admitted that it made a difference and wasn’t done right to begin with.
Dear Mrs. Kauffman,
We appreciate and thank you for you feedback. We apologize that your technicians were rude and we have already addressed and corrected the issue. We are glad the overall outcome was the desired effect, and apologize for any inconvenience. As stated when talking with your husband earlier, upon your next cleaning 10% Off will be applied to your total ticket. We value you as a customer, and thank you again for your feedback.
Zerorez always does a great job ~ we have had them clean our carpets many times and have been very pleased with their customer service and final product. Luis Padilla is a real gem too.... he is personable, professional and always makes sure we are satisfied with his work. Thank you! Lorraine & John Hightower
The service was great. The technicians were knowledgeable and friendly. They took their time and did a great job cleaning the carpets throughout my home. We are completely satisfied with the end result.