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based on 4123 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech, Luis Padilla was very friendly and knowledgeable. Our carpets are now clean and fresh.
On time, great job!
Jonathan worked nonstop until couches and tile floor were completed.
Will definitely call again in the future and will ask for him.
Zerorez cleaned the carpets in our house and when they dried, one carpet showed some stains. This was reported to Zerorez who sent an operator back and the carpet was re-cleaned at no extra charge. A company that stands by their claim of providing full satisfaction.
We are very pleased that we were able to take care of those issues for you Mr. Orman. As you said, we stand behind our guarantee and its our pleasure to do what we can to make our customers happy.
The carpet and sofa cleaning results. Were not pleased with the tile work. Customer service was excellent. Luis was awesome and very professional.
We are thrilled that you loved our carpet and upholstery cleaning, but we want you to be happy with all of our services. If you feel our tile services were not to your satisfaction please contact our office so that we can see if there is anything we can do to remedy the situation for you. We appreciate you choosing Zerorez!
Deon did very good job for our whole house carpet cleaning. Thank you!
Great job! Thank you!
We're are most impressed with Luis. He was professional, friendly, and diligently cleaned the carpets. Jonathan too, did an excellent job methodically cleaning. We're pleased with their efforts and the product. Thanks to Luis and Jonathan for a job well done.
Luis was very personable and friendly. He worked hard, I could see the sweat on his forehead! Nice Job - thanks!
On time, professional and great results.
Excellent service, used your service previously. Thank you for not using scented products!
Highly recommended.
Jonathan was great. Trying to figure out what to do from the contractors so-called “protection” of my carpets (which was plastic w/some adhesive that now has caused an outline of where it was placed). Carpet looks good but I think time will tell if what was applied to that particular section actually worked. This is not no fault of the company but trying to figure out next option, if necessary.
Good afternoon Dianna,
Thanks for reaching back out with your rating and response. I am sorry that you weren't pleased with carpet protection. I can say that carpet protection will work. Pleasse let us know what we could do better to serve your cleaning needs.
Thanks, Tracy Mitchell
Our carpet and sofa look great!
The service was better than the previous time you came---ALL of the spots and stains came out. And there was no odor, as usual, to bother my sinuses. Good job!
Everything went very well --- a great value for the services provided.
Your employee Jonathan M was outstanding! He was most professional, provide solid advice, and very friendly. On a scale of 1 to 10, I would give him a rating of 11. Kudos to both Jonathan and Zerorez DC Metro for a job well done!
Prompt delivery of completed work.
We love the consistency and kindness of Zerorez. They do a great job with our carpets!
Carpets look so clean and fluffy! The two men that did the work were extremely nice and professional.
Very professional. 11 year old carpets looked great after the cleaning. Technician was polite, professional and prompt.
Very professional. Carpets look great. Jonathan was wonderful.
Our carpet may be cleaner, but no stains were removed and more stains actually appeared. All in all the carpet arguably looks worse than before your services. I may have had higher expectations due to advertised results, that in our case were not achieved. To be honest, no stains were removed
We are very sorry to hear that you were not satisfied with our service. Stains can definitely be tricky and depending on the type of stain, not all of them will be able to be brought out. However we would be willing to come out and try again for you. Please feel free to contact the office to set up an appointment to have us come back out to you and see what we can do to make this right!
I like that they are safe for my family to play on right away.
I am very disappointed in how my wool rug turned out. It looks worse than before it was cleaned. I should never have paid to have it cleaned. It looks horrible.
We are very sorry to hear that your rug did not meet your expectations. Please contact our office so that we can schedule our tech to come out and see what we can do to make that rug look better.
The carpets are just sligtly damp after cleaning. No odor of cleaning products.
Good job. Came on time.
Jonathan was great, very professional. I was very pleased with how everything turned out.
Great communication about service time, dates, and scheduling.
Carpet was cleaned In a timely and Professional manner
As always, Zerorez was on time, gave a good price, and their work (and their guarantee) are excellent!! I would recommend them to everyone!!
Carpet looks like new and no harsh chemicals or odors