Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4123 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 9, 2019 — Rated 10 out of 10 by Earlene Weston Zerorez DC Metro
What do you like about our products and services?

Great job, as usual. Arrived on time. Discussed my cleaning needs and executed that plan efficiently.

Report a concern   February 7, 2019 — Rated 9 out of 10 by D.R. Zerorez DC Metro
What do you like about our products and services?

Service was really good. On site person was knowledgeable and understanding.

Report a concern   February 7, 2019 — Rated 10 out of 10 by D.I. Zerorez DC Metro
What do you like about our products and services?

The Zerorez team called prior to arrival, arrived on time, and completed the job in a timely manner. This was a follow-up visit, so we will see if the spots have been successfully removed.

Report a concern   February 6, 2019 — Rated 0 out of 10 by T.B. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

Very disappointed. Bedroom has a much stronger odor of urine than it did before zerorez cleaned it. I noticed yellow areas on top of the carpet while the Tech was here and dabbed it with a paper towel. It smelled like urine and was yellow. Tech said it was the chemical he used. Stains in basement are still there. $330 wasted.

Response from Zerorez DC Metro:

Terri, we apologize that your carpet cleaning was less than satisfactory. We do offer our 30 day Gotta Love it Guarantee and we would like to come back out to you and make things right. Please contact the office as soon as possible to schedule an appointment

Report a concern   February 5, 2019 — Rated 10 out of 10 by C.S. Zerorez DC Metro
What do you like about our products and services?

Grest services! Wish you didn't discontinue the vent cleaning.

Report a concern   January 31, 2019 — Rated 10 out of 10 by D.H. Zerorez DC Metro
What do you like about our products and services?

Quick and friendly service. Professional job.

Report a concern   January 30, 2019 — Rated 10 out of 10 by D.I. Zerorez DC Metro
What do you like about our products and services?

The service was professional. Easy to schedule. Arrived on time. Cleaning was simple and effective.

Report a concern   January 29, 2019 — Rated 8 out of 10 by D.S. Zerorez DC Metro
What could we do to improve?

truthfully, the cleaning was about equal to my personal rug cleaner that I purchased from Costco. I used it on the carpet before you came and saw no difference.

thanks

Response from Zerorez DC Metro:

Good afternoon David,

Thanks for your response and the rating on the service provided. I am sorry that you aren't 100 % satisfied with the service provided. Please let us know what we could have done better.

Thanks, Tracy Mitchell

Report a concern   January 29, 2019 — Rated 10 out of 10 by Shelley Hemsworth Zerorez DC Metro
What do you like about our products and services?

I love that there are no harmful chemicals used! The service got out all of the stains in our carpet and it feels great knowing it is sanitized and safe!

Report a concern   January 29, 2019 — Rated 10 out of 10 by G.C. Zerorez DC Metro
What do you like about our products and services?

Very courteous and efficient. Great guys. They removed some tough stains and the house smells . . . Clean!

Report a concern   January 28, 2019 — Rated 10 out of 10 by S.F. Zerorez DC Metro
What do you like about our products and services?

Rodney was very personable and did a great job.

Report a concern   January 26, 2019 — Rated 10 out of 10 by James Anderson Zerorez DC Metro
What do you like about our products and services?

Best service ever

Report a concern   January 26, 2019 — Rated 10 out of 10 by L.M. Zerorez DC Metro
What do you like about our products and services?

The rep was punctual, pleasant, cleaned a badly neglected caper thoroughly - all at a very teadonable price. What more could one ask?

Report a concern   January 24, 2019 — Rated 10 out of 10 by Chris Murphy Zerorez DC Metro
What do you like about our products and services?

You were prompt, professional, and did excellent work. You explained the process in simple terms and followed through on your timeframe very well.

Report a concern   January 23, 2019 — Rated 10 out of 10 by S.P. Zerorez DC Metro
What do you like about our products and services?

Courteous staff and excellent cleaning of carpets and furniture. Very thorough and quick drying.

Report a concern   January 21, 2019 — Rated 10 out of 10 by M.B. Zerorez DC Metro
What do you like about our products and services?

Great Job. Nice Tech and quick.

Report a concern   January 20, 2019 — Rated 10 out of 10 by L.S. Zerorez DC Metro
What do you like about our products and services?

The carpets are clean with no residue or soap smell. Stubborn stains are completely removed and the carpets dry faster since more water is extracted.

Report a concern   January 17, 2019 — Rated 10 out of 10 by Becky Mock Zerorez DC Metro
What do you like about our products and services?

Very thorough!

Report a concern   January 15, 2019 — Rated 10 out of 10 by Timothy Wynne Zerorez DC Metro
What do you like about our products and services?

I love the results! This has cleaned our carpets far better than any other professional cleaning service we engaged previously. Even a stain thought to be "irremovable" is now gone.

I highly recommend that you try the service of Zerorez, DC Metro. You should see what this leading-edge process will do for your carpets.

Report a concern   January 14, 2019 — Rated 10 out of 10 by M.R. Zerorez DC Metro
What do you like about our products and services?

Detail, oriented, friendly and competent staff. Luis Padilla the technical manager was awesome.
Overall a terrific customer experience!

Report a concern   January 14, 2019 — Rated 10 out of 10 by Jeffrey Beringer Zerorez DC Metro
What do you like about our products and services?

Very professional and did a great job.

Report a concern   January 14, 2019 — Rated 10 out of 10 by Kim Reinke Zerorez DC Metro
What do you like about our products and services?

Amazing transformation of my dirty carpet

Report a concern   January 13, 2019 — Rated 10 out of 10 by P.F. Zerorez DC Metro
What do you like about our products and services?

Easy to schedule. Very quick service. Great techs.

Report a concern   January 13, 2019 — Rated 10 out of 10 by A.M. Zerorez DC Metro
What do you like about our products and services?

Rodney was terrific! He was able to clean a dog mess that we could not have done ourselves.

We will soon be calling you guys for several rugs that need to be cleaned with the process that

Zerorez uses. Please give Rodney extra thanks from First name removed and Bob at 400 Madison Street--Apt.

No. 208, Alexandria, VA 22314.

Report a concern   January 12, 2019 — Rated 10 out of 10 by Marcela Tampe Zerorez DC Metro
What do you like about our products and services?

Customer Service was at the top of expectations. The Professional was here within the time frame, was very polite and took his time to explain procedures and products used.
He was very friendly and very respectful. He went far beyond expected.
I will love to use your company for other services, and for sure future home needs.
Love the form of how the receipt was immediate and a kind thank you note came to my mail.
Wonderful service.

Report a concern   January 11, 2019 — Rated 10 out of 10 by Richard Olson Zerorez DC Metro
What do you like about our products and services?

Fair price, polite serviceman, and done on my schedule.

Report a concern   January 11, 2019 — Rated 10 out of 10 by J.K. Zerorez DC Metro
What do you like about our products and services?

Great service. Fast and efficient. Second time I've used ZeroRes and the carpets look fantastic. Thanks!

Report a concern   January 11, 2019 — Rated 10 out of 10 by K.M. Zerorez DC Metro
What do you like about our products and services?

We pets, I like that no chemicals are used and pet stains are removed.

Report a concern   January 10, 2019 — Rated 0 out of 10 by K.K. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

Some of the stains are now worse/darker than before cleaning. Radio commercials lead you to believe pet smells will be eliminated, but not the case.

Report a concern   January 8, 2019 — Rated 10 out of 10 by B.H. Zerorez DC Metro
What do you like about our products and services?

The service was prompt and the guy was clean and respectful. The price was great.


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