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based on 4123 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Robbie and milo went above and beyond! They came back and treated a spot my dog peed on as soon as they left. we are constantly amazed at how awesome zerorez is
I had heard of Zerorez's technology and decided to try them to clean a couch and two rugs. Frankly, I thought the couch was beyond hope, covered with stains from two kids and two dogs. I was shocked and amazed at how clean and bright it now looks. The rugs also look terrific. Luis was super to work with and very efficient. Will absolutely use them again.
- D. McCormick, Washington DC
Luis has cleaned floors at our home twice now, one year apart. he is very thorough and professional. And the floors look great, even the 24 year-old carpet on the basement stairs. He cleaned our "old" hardwood floors this visit and they look better than ever now.
THANK YOU LUIS!
The crew was very professional, carpet is clean and it dried fast. Thanks mucho!
My rugs came out beautiful. Luis Padilla did a wonderful job. Got out all stains and dark areas
Very helpful, patient, personable, professional in spite of the challenges on site. On top of that the carpets look awesome!
Results/customer service/professionalism/
Courteous/attention to detail
Amazing, professional staff! They did a wonderful job!
Friendly workers. Easy to schedule. Good results.
The two men that came were very professional and explained everything.
The prenapping of the carpet before cleaning and using your own water. E. Capers
Your people arrived on time, were very professional and did a great job in cleaning the carpets . I'm glad I contacted you!
We are glad you contacted us too Alex! Don't forget us in the future if you need your carpets cleaned again
Professional team, thorough cleaning, great service!
Professional
Written estimate
Good follow up
I assume the rugs are very clean but I haven’t opened them up yet.
Luis Padilla was exceptional......amiable and professional. We will certainly use Zeroez again!
My carpets are like new! So amazing
Our carpet was a mess-dirty, stained, and in need of a serious cleaning. It looks great after Zerorez.
Zerorez did a great job on our carpets and were Very friendly too! Thank you !
Very nice people, very professional
The SERVICE, the quality of WORK and KNOWLEDGE on the job .
The cleaning team did a fantastic and extremely thorough job!
We will use Zerorez again.
I was very pleased with the carpet cleaning, but the upholstery cleaning didn't work out very well. HOWEVER, to be fair, it's the first time in 13 years that I've had it cleaned. That's my fault. I will absolutely continue to use Zerorez!
Good afternoon Michele,
Thanks for reaching back out with your rating and response to services performed. I am very pleased to hear that the carpet cleaning went well. I understand your frustration on the upholstery and I apologize that the cleaning didn't work out on the furniture. We look forward to doing business with you in the near future.
Thanks, Tracy Mitchell
The technition who came to my house was professional, courteous, knowledgable and helpful. I will definitely use this company again.
The technician asked questions and took the time to look at the areas to be cleaned. Worked quickly and was extremely pleasant even though it was late in the day.
Would definitely use his services again.
Thank you so much for the nice comment. Your input is always crucial in making sure your home is clean to your standard. After all, you are paying for the service and you should get what you pay for. We always make sure we give you the opportunity to address the concerns you have with our techs so that we can take extra time and effort specifically to address them whenever possible. We are thrilled your tech was so impressive and look forward to more business in the future.
Professional technicians
Carpets come really clean. Technicians take their time and do it right.
That there are no harsh chemicals
Late for the appointment
We sincerely apologize for being late. While we always strive to be on time, unfortunately, sometimes problems do occur which cause us to be delayed. We do appreciate your understanding of the situation and working with us on the timing. Please know it is definitely not our habit to be late. We again apologize for issue.
Courtesy call 30 min prior to appointment. I was able to work all morning and be home in time. Courtesy of the technician was exceptional. Shoe covers and cleanliness of the hoses was appreciated.
Rug was completed ahead of schedule and came out like new! I chose to deliver the it to the local facility for cleaning and love that it was wrapped in plastic for easy transportation back home.