Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4123 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 17, 2019 — Rated 5 out of 10 by R.M. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

you didn't, I just do no tmake or give recommendations

Report a concern   June 16, 2019 — Rated 0 out of 10 by M.M. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

I had already explained in my google review. Please read my google review or please feel free to give me a call and I will be happy to explain.
Name removed
Phone number removed

Response from Zerorez DC Metro:

We are very sorry to hear of your experience. Thank you for taking the time to discuss the issues today and know that we will look into the matter further. We value our customers and always want to provide the best experience possible in every visit.

Report a concern   June 16, 2019 — Rated 10 out of 10 by R.N. Zerorez DC Metro
What do you like about our products and services?

Deion was great. Very professional. Highly recomend Zerorez .

Report a concern   June 15, 2019 — Rated 10 out of 10 by M.B. Zerorez DC Metro
What do you like about our products and services?

The technician did a great job. Very efficient and thorough.

Report a concern   June 15, 2019 — Rated 10 out of 10 by Alvan Beall Zerorez DC Metro
What do you like about our products and services?

Randall was courteous, efficient, and congenial. A true professional.

Report a concern   June 15, 2019 — Rated 10 out of 10 by Bob Ackerman Zerorez DC Metro
What do you like about our products and services?

Delivers a well cleaned carpet. Professional and courteous staff.

Report a concern   June 14, 2019 — Rated 10 out of 10 by Julia Demetrius Zerorez DC Metro
What do you like about our products and services?

Carpets LOOK and FEEL like new. Thank you!

Report a concern   June 13, 2019 — Rated 10 out of 10 by Jean McCartney Zerorez DC Metro
What do you like about our products and services?

My hardwood floors and carpet had not been cleaned for years, and yesterday my Zerorez tech changed them into beautiful, clean, chemical free walking areas. There was no mess in my house, as hose was hooked up to the truck, and all solution went back into truck. Besides how great my floors look, how nice, professional, and knowledgeable my tech was, and how efficient the process was, the best thing was knowing there were no chemicals involved in the process, especially as my many grandchildren are often here and I don't want them exposed to any more chemicals than are already everywhere! Thank you Zerorez and WMAL - my inspiration!
JM

Report a concern   June 13, 2019 — Rated 10 out of 10 by M.W. Zerorez DC Metro
What do you like about our products and services?

They do the job! I’m not at all happy about paying for mediocre work, but that isn’t a worry with Zerorez.

Report a concern   June 13, 2019 — Rated 6 out of 10 by J.M. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

I feel grossly overcharged by your pet topical treatment. $100 for a small amount of chemical sprayed from a squirt bottle which apparently doesn't work well.

Response from Zerorez DC Metro:

We are sorry to hear that you feel overcharged for the service and that the product did not meet your standards. Please contact the office so that we may look into other possible solutions.

Report a concern   June 13, 2019 — Rated 10 out of 10 by Kyra Gatt Zerorez DC Metro
What do you like about our products and services?

Zerorez was amazing!! From beginning to end..the customer service and quality of work was impeccable. We got a special that was going on and it was worth it! All of the treated areas are like brand new. Luis our technician was friendly, FAST, and did every inch of our flooring. We will certainly recommend him and use again.

Report a concern   June 13, 2019 — Rated 10 out of 10 by S.K. Zerorez DC Metro
What do you like about our products and services?

The service was really impressive, from the effective carpet cleaning to the employee, Deon, who was very personable, professional, and knowledge!

Report a concern   June 13, 2019 — Rated 9 out of 10 by T.L. Zerorez DC Metro
What do you like about our products and services?

I like the service...its quick, friendly and effective!

Report a concern   June 13, 2019 — Rated 1 out of 10 by R.M. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

My floors will still extremely wet 8 hours after you left. I had to borrow fans from my neighbors to dry the floor.

The next day the carpets look no different than they did before.

Response from Zerorez DC Metro:

Risa, We are sorry you experienced those issues. Unfortunately with some of these humid summer days if you do not have good air circulation sometimes it can take up to 12 hours to completely dry the carpets. We would love to come out and take another look to see what we can do to make those carpets look better. Please contact our office so that we can make arrangements to schedule a re-service appointment.

Report a concern   June 12, 2019 — Rated 9 out of 10 by K.S. Zerorez DC Metro
What do you like about our products and services?

The cost and service were pretty good!

Report a concern   June 12, 2019 — Rated 10 out of 10 by S.G. Zerorez DC Metro
What do you like about our products and services?

The technician was extremely pleasant and professional and did a great job.

Report a concern   June 10, 2019 — Rated 5 out of 10 by B.W. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

We had 2 rooms cleaned and a staircase also. The hallway was included in the price. However, one of the rooms still has blood stains, so don't think anything was specially treated. I had requested our dining room rug also be cleaned and indicated that it was an oriental rug and assumed it would be cleaned appropriately. the invoice indicated that a synthetic rug was cleaned for $50. Yes, the rug looks cleaner, but not certain it was treated properly, as it hasn't been cleaned in many years.

thanks for listening.

Name removed
Phone number removed

Response from Zerorez DC Metro:

Ms. Walsh,
We are very sorry to hear that you were not completely satisfied during your most recent visit with us. Please contact our office so that we may get this issue resolved for you.

Report a concern   June 10, 2019 — Rated 10 out of 10 by D.C. Zerorez DC Metro
What do you like about our products and services?

The Zerorez crew was professional, thorough, and tidy. The carpet is clean and odor free. My spring cleaning is done!

Thank you Zerorez!

Report a concern   June 10, 2019 — Rated 10 out of 10 by K.K. Zerorez DC Metro
What do you like about our products and services?

Jonathan M did a fantastic job on my carpets. I have large pets and he paid close attention to the areas where they lay and removed all the dirt, oils and sanitized my carpet for a fresh healthier room to sleep in.

Report a concern   June 9, 2019 — Rated 9 out of 10 by M.D. Zerorez DC Metro
What do you like about our products and services?

Please refer to my previous submission. Thank you.

Report a concern   June 9, 2019 — Rated 9 out of 10 by M.D. Zerorez DC Metro
What do you like about our products and services?

The technician was very professional and did a thorough job for reservice of carpet and tile cleaning, in addition, to adding the wood protectant to hardwood floors. Great job!!! Thank you!

Report a concern   June 9, 2019 — Rated 10 out of 10 by S.S. Zerorez DC Metro
What do you like about our products and services?

From the moment our technician, Marquis, came into our home, he politely introduced himself, and my husband and I immediately felt very comfortable, and we knew that we would be well taken care of, and happy with the results! I loved that there was absolutely no mess, no use of our water. In the past with other carpet cleaning companies,we were very upset that there was water all over our hardwood floors from the hoses that led to our sinks in the laundry room and bathrooms. Marquis, was very patient with our concerns about certain areas. And while he did a very excellent job, he also was rather fast, which we were also very pleased with! We had heard about this company on the radio, and I will definitely recommend your service to my friends, and we will definitely make arrangements to have your company come back when we need it, but most especially because of your great employee, Marquis!

Thank you so much,
Stephen and Name removed

Report a concern   June 9, 2019 — Rated 10 out of 10 by Crystal Polk Zerorez DC Metro
What do you like about our products and services?

Fast and effective

Report a concern   June 8, 2019 — Rated 10 out of 10 by D.R. Zerorez DC Metro
What do you like about our products and services?

Jonathan did a great job! Excellent results and he was a good guy too

Report a concern   June 8, 2019 — Rated 10 out of 10 by J.E. Zerorez DC Metro
What do you like about our products and services?

My carpet is clean, and the young man who did the work was very, very nice and thorough and considerate.

Report a concern   June 8, 2019 — Rated 9 out of 10 by G.C. Zerorez DC Metro
What do you like about our products and services?

Professional service. Good results.

Report a concern   June 6, 2019 — Rated 10 out of 10 by C.C. Zerorez DC Metro
What do you like about our products and services?

The technician was very thorough and did a great job, will use them again in the future.

Report a concern   June 6, 2019 — Rated 10 out of 10 by D.C. Zerorez DC Metro
What do you like about our products and services?

The professional team from Zerorez exceeds expectations once again. Spring cleaning is done!
Thank you!

Report a concern   June 5, 2019 — Rated 10 out of 10 by H.P. Zerorez DC Metro
What do you like about our products and services?

The guys were there on time.
Very professional.
Walked through the house before started cleaning. After they were finished they walked me through again so I could see the difference.
They told me ahead of time what they could and couldn't get out of the carpets.
Great experience. Will recommend to friends.

Report a concern   June 3, 2019 — Rated 6 out of 10 by M.S. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

Cleaning job was only ok. Definitely missed a few spots.

Response from Zerorez DC Metro:

Martha, we are sorry to hear that you were not completely satisfied. Please contact our office so that we can take care of this for you as soon as possible.


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