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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff did what they were supposed to do....were on time.....worker was very professional
Highly responsive and professional service and came back promptly as my 'pet odor' problem had not resolved to try again. Alas it is still there - not ZeroRez's fault though - just my old dog - and the lovely soft padding I bought with new carpet. It sucks up all the moisture and won't let go.
The other areas of carpeting they cleaned with the older thin padding came out perfectly fine.
Good morning Michelle,
Thanks for reaching back out with your response and rating. We strive for professionalism and promptness. I am sorry to hear that the reservice didn't solve your problem. Please contact us to let us know if there's anything we can do to get this problem resolved.
Thanks, Tracy Mitchell
Floor was cleaned and deordorized!
The cleaning solution and professional.
Prompt, thorough and very responsive. Did a great job with a very challenging set of stairs - 4 flights worth. Would recommend!!
Marqui, our technician, was friendly, professional & courteous. Great job!
Your system is the best for removing stains and daily wear. Used you last year when we were trying to sell our house after we had used another company that you could barely tell they were there. Your technician's are always respectful, call 30 min out and work hard. I have already recommend you to 3 people since yesterday
I will do carpet cleaning again, thank you
Always prompt and efficient. Very friendly and helpful.
Always friendly and on time. No chemicals.
Cleaned up after, Called when was on the way and gave a accurate estimate when technician would be arriving. Technician made sure I was satisfied before he left. Will definatly be asking to come back every couple months. Going to have additional services completed as well.
Quick and very good service. Was able to remove tough stains.
David was awesome! Like the no chemical process and the finished product.
Had a great experience with Zerorez.. I didn't think my carpet had a chance -- tons of spots and it was worn with 10+ years of use.
Jonathan, my technician did a great job. He was upfront and honest with me. He actually thought it might be difficult to remove most of the spots. So he said, let me test out a few areas and then we could determine the next steps. After realizing that the spots could be removed, he then went forward with the remainder of my house.
At the end - there was only one spot he couldn't remove. And he mentioned it early in the process.
Overall I couldn't be happier. I was actually thinking of replacing the carpet and now it can be used for a bit longer. The price was reasonable as well. The consultant on the phone threw in some packages and discounts to convince me to use the service. Glad I did.
Zerorez has been cleaning our houses for a few years now and they are without a shadow of doubt, world class carpet cleaners. We won't consider anyone else. The carpets stay clean for a long time afterwards. Luis (sp.?) is very polite and very professional.
Excellent
quick and responsive
Very impressed with the service to our carpet. Excellent customer service by both our technician and the office/dispatch staff! Thank you!
None of the stains came out of the carpet in my family room
Laurie,
We are sorry to hear those stains did not come out as planned, no worries though, we are happy to come back out and take another shot at them. Please contact the office to set up a time for us to come out and see if we can get those taken care of for you.
Came on time, was very thorough.
Carpets look much better.
Our technician did a great job! Great service!
Nice people good price good work
Carpets were cleaned well and gentlemen was efficient and kind.
Excellent response time and great service. Luis was truly a professional and wonderful to speak with. Would use you folks again in a heartbeat.
Great service from Zerorez. Professional and first rate. Thanks.
The person who did the job ensured that the customer was delighted with the job. He was very professional, but also very friendly and presentable.
It was all about the service tech,after I explained to him what I needed of him he politely,listened and,give suggestions which was very knowledgable on his part,job well done,thanks everyone
Friendly and quick service. No chemical smell afterwards.
Zerorez did a fantastic job on my home, we are very pleased.
tech on july 12 was the absolute best ever!