- Phone: 703-382-1221
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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician arrived on time, was polite and efficient in getting the job done. Carpets look very good now!
The actual service was great. The customer service people were extremely nice. Big disappointment though in the scheduling of things. Appointment times were not adhered to. Both for the initial free estimate as well as the actual service. Both days we ended up waiting several hours after the appointed time. We were called but nevertheless, our days were spent waiting and things being delayed.
Hello Ms. Taylor,
We are thrilled to see that you enjoyed our cleaning service! We do sincerely apologize about appointment times. We try our best to adhere to a schedule, which is why we have a implemented an arrival window span of two hours. This should allow both service and drive time for our technicians. Sometimes delays in production do cause delays in service. If you have any questions or concerns, please call us at 703-382-1221.
The areas around where our furniture was cleaned were left with lots of sticky residue.
Great job. Everything turned out well. The technician was very courteous. Making the appointment was easy and painless.
Zerorez employee , Ron, arrived in a timely manner, calling first. He was friendly and knowledgeable about the rug cleaning process and worked with us to ensure our satisfaction.
Quick response, professional and you do a great job~ thank you!
Professional. Excellent job.
Very satisfied - your “man” was just as helpful and diligent as he could possibly be! I would use your service again - 😊
This was my first time using it but have recommended it to several other potential clients.
Ron was very professional and thorough. He completed the job in a timely manner and without incident.
Everything, Thorough, gets the carpet very very clean, like new, has not been my experience with other carpet cleaners/services.
Only share my first name.
I paid extra to have my furniture moved and was told someone would be coming with the tech to help him, that didn't happen. Thankfully my son in law was here to help move the living room. The guest room furniture did not get moved because he told my son in law he would just clean around it.
I paid extra for pet deodorizer and that didn't happen either. I asked if they could give me a price to clean my area rug, that didn't happen. The tech was supposed to see if it was natural fiber or synthetic to tell me the price.. disappointed to say the least
Thank you for your feedback. We are sorry that you were disappointed in your recent service with us. In reviewing your account, we would like to clarify a few things:
Due to liability reasons, our policy on moving furniture is that our technicians use their judgment on what they can safely move without causing any injury to themselves or damage to the home. While you were initially going to be charged to have the furniture in your living room moved, upon your complaint to our office during your service that we only sent one technician, we waived the fee to move the furniture even though we never promised that we would send more than one technician to your service. That furniture still got moved even without the required payment from you. In regards to the guest room furniture, during your conversation with the customer care representative upon booking, you informed them that the furniture in that room didn’t need to be moved. The representative noted that information for the technician and informed you that the technician would just clean around that furniture.
The technician did perform a pet deodorizing treatment. Sometimes, the odor may need additional treatment by us, which is why we offer a 30-day re-service guarantee to come back out and re-treat the areas of concern. We did offer this option to you, which you declined.
Regrettably, the only thing our technician did not do as you mentioned was provide a price to clean your area rug. We do apologize for that oversight and have spoken to the technician to ensure that all future requests are delivered upon.
We are a company that strives to be a trusted provider and always works to do the right thing for our customers and our employees.
Rating is because Service was provided by Fredrick Maryland not DC Metro. Would prefer service from DC Metro next time - they do a great job and are customer friendly. Thanks
We are sorry that you are anything less than 100% pleased with our service. We back our work with a 30 day guarantee and would love to send a technician back to go over any areas of concern for you. Please contact us at 703-382-1221 at your earliest convenience.
I had a very good experience with Luis and his team - they ensured a high quality job was done and took a lot of care to make sure it was done right. This is a professional, high quality company.
The technician was efficient and did a very good job. The price was very reasonable.
I am not sure. The rug has areas that don't appear to be cleaned. The tech got down on his hands and knees and blotted the chemicals after the equipment was packed up. Looks like it was not thorough in how the tool was used to clean the run. Still waiting for sofa to dry before any feedback. The overall experience was disappointing. I don't having been sold a service to have someone in my home resell me the service I had already agreed upon. I do understand things may not line up as you are a service company, but the experience for me was different in having to renegotiate the service and the price.
We're sorry that you are not 100% pleased with our service. We strive to deliver a memorizing cleaning experience, therefore if we fell short of that we have our fallback of a 30 day guarantee. We're grateful that we were able to send our Technician back to re-treat the areas of concerns, this assured us that we did everything possible to clean your property.
Our scheduling agents do the best job possible via telephone to capture an image of what work will be done. However, once our technician arrives and assesses the work, there may be additional recommendations made. Ultimately, the customer has final say in service rendered, but our trained technicians will recommend the best products for your service(s).
If you have any additional questions or feedback, please give us a call. 703-382-1221 is our office number.
Sincerely,
Customer Support
Excellent job! Took a bit of time but well worth it. Great smell despite 4 cats urine
The gentleman that cleaned the grout and resealed our shower was very professional.
Easy to get an appointment. Very organized workers. Cheerful. Really like that they covered their shoes. Plan to use them again.
Friendly, prompt and quick to complete the job.
Fast but great service. Very professional people. I called one day for carpet cleaning and they scheduled me the next morning. My carpets look like new .
Great service and great product!
Speed, timeliness, precision, and professional and friendly staff
I was not happy with my initial service. But they were very responsive. They made it right. We will highly recommend 👌.
The way that carpet protector is applied after cleaning. Should be with some type of commercial spray nozzle instead of a squirt bottle
Mr. Will Hobbs was extremely professional..
Great job. I just haven’t tried anyone else so no way to compare.
our Zerorez guy was very good. very kind and worked hard. our carpets look new. Respectfully, Name removed Kerby
Service was very good. Explained what services were being done and the technician was very polite
Great service, excellent cleaning product.
fast friendly service