- Phone: 703-382-1221
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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Polite technician who arrived on time...
Not as price competitive as competitors
Thank you for your feedback, our mission is to become the most trusted provider in our industry. We hope to service you and your home again soon.
Your technicians are through. Carpets are not saturated after the process is completed. carpets are completely dry within 6 hours
Phenomenal service. Your representative fast, efficient, and a pleasure to talk to.
Easy to schedule, prompt response, excellent job
very pleased with results on an old carpet
The service we received was first rate. The technician was very professional and courteous, and was quick to provide recommendations. Additionally, the office staff was able to fit us in on short notice. Would definitely hire again.
Cleanness and professionalism.
When I was called about payment, I was told that prompt payment had to be made, the same day as the service. I told the caller that there were problems which were not corrected. She indicated the technician called to say there were problems and that he either did not know how to fix the problem, or did not have the correct tools. I was told there would be a Survey coming and that I needed to address the concerns in the survey, and then a supervisor would call back. The service was Tuesday. Today is Thursday. I would have thought that upon prompt payment I would have received a return call from a supervisor -- but I did not. Now I want a prompt return phone call -- Name removed Phone number removed.
Susan, thank you for your outreach. We have been awaiting pictures of the areas you expressed concern about, so that we could address those for you. Once we receive those pictures, we can move forward with our 30-day warranty that is included with all of our services.
Very efficient
Too expensive.
To really get carpet clean from basic use dirtiness standard cleaning advertised is not sufficient. You mist buy the upsale to get your carpets actually clean. It almost feels like a bait and switch.
Our technicians offer a variety of treatments you may buy, it is highly recommended. We evaluate your carpets and decide what would be needed for your specific case, so that we have a completely satisfied customer. We are sorry you are unsatisfied at this time. We hope to serve you again soon.
The smell is still in the bedroom. Since there is still smell, it means there is still residue in the room, so it didn't clean properly.
Thank you for offering feedback. Odors have many causes, and sometimes require more than one treatment. Because of this, we have a 30-day warranty for our workmanship, as our goal is to get the best result possible. Please give our office a call anytime at 703-382-1221, and we can schedule an appointment to address your concerns.
Everything!
A very efficient, well-run company
Everyone we dealt with was very personable, knowledgeable and professional.
Will, our technician, was competent, friendly, efficient and very helpful.
We have used this company several times and have no complaints.
Very nice technician, efficient & a good worker.
Will did a fantastic job and actually was concerned about the care of our wood floors!! Very respectful of our hard wood floors and did a thorough clean up!! Our carpets look wonderful and he explained the drying process and care!!
Will loves his job and it shows, which is hard to find these days!!!
The service is always quick, thorough, and efficient. No complaints!
Good communication is very important to us, especially during this move from one house to another. We appreciate when a service keeps in touch with us, and in this age of text, phone, email, etc we expect that they will do so. Zerorez kept us informed of each step in the process, from estimate to date and time, to a phone call when the service person was on the way. Thank you.
Service is great an Will was efficient, professional, ND courteous.
Service techs do a great job. They don’t rush and make sure it’s done right!
You’re intake person recommended a price of 224$. I definitely described accurately the spaces except for rec room. I told her it was large but the tech said it was twice the size of what they estimate…same as hallways. So he came back with a price of 375! Obviously, a considerable difference. I was not happy-felt like “bait and switch “.
We are sorry to hear this. Our technicians arrive and on a more close inspection of the home, offer their insight on the room dimensions and any other treatments you may need. This in turn may change your estimate price. We are sorry for the inconvenience.
Very polite, patient and helpful customer service. Polite technician, very efficient.
This was really a bad experience for me- usually we have a great tech whom is very detailed and kind. The tech who came out took way too long in looking at our area- then we were misquoted on "Pet treatment" so, that was ok- but then he quoted me $530 dollars for all the spots- with military discount. I just wanted the gentlemen out my house and did the basic package. Extremely dissapointed.
We are sorry to hear that you are unhappy with your experience. Our technicians strive to accurately represent their recommendations for treatments in order to achieve the best results. With the highest ratings for carpet cleaning in the area, we've had many people enjoy this detailed approach. Additionally, our work comes with a 30-day guarantee.
Please give us a call in the office at 703-382-1221, and our team would be happy to answer any questions.
Technician called due to being unable to find a spot to park which was close to apartment. The technician should have been able to resolve this concern without disturbing the customer.
We are very sorry to hear about this inconvenience, we are working closely with our team.
The product was able to remove the stains, from our dog, in our bedroom carpet. Also after cleaning our sectional sofa it now looks like new.
I would definitely recommend them to our friends.
The gentleman that came to perform the services was extremely professional and customer service oriented. He explained the procedures prior to undertaking them and answered any question we had. .
Technician listen and perform request, prompt and professional
Quality work at an affordable price. Professional service with a smile.
Reliable, effective and professional.
Was quoted $270 on the phone and after the cleaning was done the price jumped to over $350 with no explanation of products used and how that could have made such a difference in overall price. A reimbursement of the difference between the initial and end price would be sufficient enough to make things right.
We are sorry to hear about your frustration with the price increase. The information that our team provides over the phone is only ballpark information, as each area that needs to be cleaned is unique and often requires a custom treatment plan. Because of this personalized approach to completing service, we are able to provide excellent results while keeping the price reflective of the products needed.
Our office can be reached by calling 703-382-1221, we'd be happy to answer any questions.
Pressurized water only. No residue. Concern: our workman seemed to rush through the final portion of the cleaning and may have done a better job if he had taken more time.