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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback. We apologized for the unforeseen event with the truck. Carpet drying times vary due to air circulation of the home.
Knowledgeable technician who did a wonderful job on our older carpet
Your technicians are solid professionals.
I have used ZR several times and never had an issue. This time the carpet was very wet and took over 24 hours to dry. Both the lady on the phone and the Tech that did the cleaning argued with me about how wet the carpet was and how long it took to dry. In times past the carpet was completely dry in a few hours not 24. I will not use ZR again nor will I recommend to others.
Thank you for your feedback. We give guidance about dry time results. It is based off Air Circulation inside the home.
What sets Zerorez apart from other companies is the raking of the carpet before cleaning. That makes such a huge difference. Your associate, Ron, was professional, friendly, prompt and informative. We appreciated his honesty about what could be done for some problem spots on out carpet. He did an excellent job. We would highly recommend Ron and Zerorez.
a beautiful job
a knowledgeable and friendly technician
Would not move ANY furniture for cleaning.
Thank you for your feedback. We diligently clean around furniture. In order to offer the lowest rate possible we only send one technician out per household. Our technicians always try to go above and beyond for our customers, however they also are mindful to not damage property or hurt their selves.
The carpets were very clean and were not overly saturated. They were completely dry again within 24hours of the cleaning. The 2 gentlemen that have been to my hoe were very professional, thorough and frinedly.
They always call to let you know when they’re coming. They’re always very prompt. Service tech, Will Hobbs was professional, courteous, thorough and friendly.
Offer “whole house” cleaning sale specials.
Thank you for your positive and constructive feedback. Thank you for your patience and understanding. We hope to serve you again soon
The cleaner depended on me to find the areas that he missed. There were many of them that I had to clean myself after he left.
We have attempted to reach you several times but have been unsuccessful. Please get back to us at your earliest convenience as we would like to discuss how we can best resolve your concerns.
Zerorez (Will Hobbs) cleaned three bedrooms and two other rooms on 16 November and our carpets never looked better. He was very friendly, seemed to enjoy his work, explained different options for our carpets depending on high/low traffic conditions, and answered questions with thoughtful and comprehensive replies. Kudos to Will Hobbs for the passion he brought to the job and customer service he embodied. He is a great "ambassador" for the Zerorez company.
Excellent job
Integrity and a job done well is the standard. I will use them again.
Friendly customer service by the staff and the technician! Great experience.
Luis and Will were professional and provided excellent service. When additional follow-up was needed to address residual stains, Zerorez responded in a timely manner to address those issues. Will recommend Zerorez in the future.
No chemicals. Very professional.
It was more money than I thought.
Thank you for your feedback. We would like to answer your concern when we speak to you at first it is just an estimate. When we come out and our technicians are viewing the areas of concern they can determine how different products could help benefit customers. We hope you are enjoying your refreshed areas.
Excellent job!
Up front pricing
Thank you for your positive and constructive feedback. Thank you for your patience and understanding. We hope to serve you again soon
We were very pleased with the products and the carpets looked great. The tile in the kitchen and bathroom also look great. Ron was very efficient , polite, and great to work with.
Name removed
The technician was very polite and hard working and showed up right on time. He did a great job on our stained carpet. I thought the over-all cleaning was very good.
We are very pleased with the service and cleaning job Joe gave us. He was knowledgeable, courteous, and in our opinion a credit to your company.
Joshua did an outstanding job on my white bedroom carpet. I was sure it was ruined but he made it look new again. He came during the planned time, was polite and efficient. I will definitely use Zerorez again, and hope to get the same technician!
This service I have found to be very reliable. Professional. Always makes me aware of specials. All of the service technicians we have had have been very thorough. Mr. Joshua was very considerate in calling before he arrived to alert me of a time of arrival which was prompt. as we prepare before the holidays we must also follow up after the holidays as well. Our carpets have been restored to 100% after this service each and every time. We coudn't think of using anyone else. Also for our furniture as well. Thank You for such a good job.
Technician was timely, courteous and knowledgeable.
How clean the rooms smelled afterwards and how well the tech cleaned our steps.
Little things make the difference, like wall protectors on the corner of a stairwell so the hose doesn't rub your walls. Also, it would be nice if the technician would wear booties to cover his/her shoes when they are stepping on the freshly cleaned carpet.
Thank you for your feedback. These products like many household products can not be received at this time from vendors due to the pandemic. We hope you are enjoying your freshly cleaned carpet.
Came out same day
I liked how the technician explained everything he was doing. He was prompt and completed the work so fast I was amazed, I purposely waited 2 days to see if the cleaning held up in the high traffic areas.. They did and my carpet actually looks brand new. So I WILL use Zerorez again and recommend it to friends.
First name removed
The process was regular steam cleaning and I thought it was different. I thought the carpets didn't get as wet but they were soaked. Appointment was late and then truck broke down when here. It was a long day waiting and then took even longer.