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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback and speaking with us Today. Looking forward to your next service date.
The carpet was cleaned very nicely. There was a bit of confusion with pricing but it was sorted out. Thanks!
Thank you Marian for your feedback. We apologize for the confusion with pricing. Call us again for your next visit.
The first time you cleaned the carpet it looked worse than before it was cleaned. You came back and it looked ok when wet,but after it was dried all these stains came up. We used our carpet cleaner and got the stains out. I think something is wrong with your machines. We are very upset with this and want the money we paid for the carpet refunded.
I was surprised how wet the carpet was when the guy was done. Since it was only steamed, I thought it would be a shorter drying time. The guy that did my carpet was great, very personable and friendly. I guess I expected the carpets to look a lot cleaner too. I listened to the WFLS 93.3 DJ's were singing your praises. I didn't get that. Sorry
Thank you for your constructive feedback. Your cleaning was December 10th. This is the first we have heard you were not satisfied with your cleaning. We have been trying to resolve this today with you. We would like to come back out. Our mission is to become the most trusted provider in our industry. Help come up with solutions that enrich, enhance and elevate our clients lives.
Efficient, professional and carpets look great !
Will was fast and did a good job….please compensate him 🎅. Merry Christmas 🎄
Thank you for the excellent review.
I like the professional ism show up on time gave specichic attention to trouble spots will always use zero rez and I recommend your company highly
Thank you for the excellent review. Happy Holidays
Great service
Thank you for the excellent review. Happy Holidays
Great technician!
Great Work!
Great customer service!
Thank you for the excellent review. Happy Holidays
Luis did a good job returning to remove the stains.
Thank you for your feedback. Looking forward to your next appointment. Happy Holidays
I have used Zerorez before and like that they use what is basically ionized water to clean without chemicals, so the process is non-toxic and environmentally safe without leaving a chemical residue. The tech this time around, Raheem, was very friendly but also thorough and efficient.
Thank you for your feedback. Happy Holidays
My upholstered chairs are not even remotely .
Ron was on time and very courteous. He was very professional and based on his evaluation of my carpet knew the best course of action to make my carpet look nearly new. He was also very respectful. I would definitely use Zerorez again and ask for Ron in particular!
Thank you for your feedback and excellent review. Happy Holidays
Great customer service, accurate quote, high quality job.
Thank you for your positive feedback. It was our pleasure. Call us again for your next visit.
services was good!
Thank you for your feedback. We are glad you enjoyed your service with us till next time.
I’m glad the furniture was mostly on tile b/c the hose does leak some water during the use.
Thank you for your feedback. And we will keep a closer eye on the equipment.
The smell of smoke on our tech was strong. He also left all the basement lights on. We didn't want to walk on the carpet until dry, so two days of added electric waste. Gave him a cash tip. It would have been nice for him to have said a simple thanks or even a nod of acknowledgement.
Thank you for your feedback. After careful consideration, accommodation, while servicing your residence for years. We feel that you should be able to move around your home with your daily activities even after your appointment.
I love how clean my carpets look after getting them cleaned by Zerorez. I have used Zerorez on several occasions, and were pleased each time.
Thank you for your feedback and excellent review. Happy Holidays
Service was quick and thorough, technician was knowledgeable and courteous. Carpets came out very clean
Thank you for your feedback and excellent review. It is our pleasure. Looking forward till next time. Happy Holidays
Technician was knowledgeable and professional.
Everyone is very friendly, courteous and do a great job. Explain the cost up front.
I thought it was wonderful that zerorez was able to come out right away. The woman who coordinated the cleaning was wonderful. I was quoted 235.00 over the phone for 3 bedrooms and a sunroom. The tech came out and told me I needed to deep clean and it would be an extra 80.00 per area. We’ve lived here 1 year, no pets, and take our shoes off but he said it wouldn’t get clean if I didn’t do it. I decided on one area. Then he took off 2 rooms that I wanted cleaned. So I was charged 350 and he eliminated 2 areas. Oh, he was in and out in 45 minutes. I’m a Realtor and have referred these guys to several clients. I can’t do that if this is how my clients will be treated.
Zerorez effectively cleans carpets without leaving any residue that can be harmful to pets, people, or the long-term durability of the carpet fibers. The technician who serviced our house was polite, professional, and efficient.
The technician was on time, professional and ensured I was happy with the results.
The customer service is outstanding. They are quick to schedule and complete the job and very pleasant and positive while doing so!
The technician was friendly, knowledgeable, and conscientious. Highly recommend!!!!
Didn't get up any of the stains.
Carpet was too wet, for 36 hours
Too expensive for the small area of our house...he finished in under an hour.
One good comment: no odor. But this may be because he used no soap. I always request fragrance free carpet cleaner which we're sure you must have. I'm very allergic to fragrance, but I still requested citric-based preclean, which I don't think he used.
Value, professionalism, and results.
Zerorez rinses clean and dries quickly!
Great service. On time, careful and thorough.
Excellent job
Thank you for your feedback. Hope you are enjoying your refreshed carpet. Looking forward to servicing your home again.
We were happy overall with scheduling, punctuality, communication and the cleaning. This floor gets pretty grimy (kitchen) and is hard to clean. Think the grout could have come out cleaner as it did the last time you came out. Hopefully next time.