- Phone: 703-382-1221
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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jimmy, thank you for such detailed feedback! We appreciate the love, and your complements will be passed along to Ron.
We offer a $20 credit for referrals, so please make sure your friends and family mention your name, and your next appointment will be credited!
Zerorez left my floors cleaned with a light fresh scent. However, the tiles had a residue that I easily damp mopped away.
The representative was wonderful and clean our carpets was very quick!
A bit pricey, but service is excellent from website to telephone check up to onsite service, to follow-up. Professionism at its best.
Quick work, good communication. Took COVID precautions.
I have never had a company work so hard to make the job perfect. Both Will and Luis worked so hard and always professional and kind. Crystal was always very cordial and worked with me to get the job done. I would highly recommend Zerorez to everyone .
Outstanding work!!!
The carpets look great after treatment for numerous pet accidents. At home treatments did not work as well. Im pleased.
Will was great as always!
Always have a great clean carpet!
I had a water damage situation, in my household. You'll came and extracted the water. However
there was still an odor in the carpet, several days after the clean-up. If you'll could have gotten
rid of the odor, I would have been happy.
We are sorry to hear this, our team is here for you at anytime. We appreciate your feedback and we are all working together to make everyone's experience better. We do offer a variety of treatments, if you would be interested in that on your next appointment.
Our technician was Will and he was amazing!
The technician, Will Hobbs, was great! Very friendly and efficient.
The carpets were cleaned and looked awesome.
You are my new go to carpet cleaning company from now on.
Thank you
I love the excellent service, and attention.
The carpets are so clean now. I want to hire this company again for our next cleaning!
Will, my service tech was friendly and communicated when he would arrive. He was pleasant and informative. After the carpet dried, I called and asked that he would come out again to try to remove some spots that were left still. He came back and did a great job. No more spots!
Excellent service beginning with the on-site visit and detailed estimate the day of cleaning. The technitian gave my home a refreshed clean look and feel and he was very professional and careful around the house.
Always prompt, courteous, and professional!
I’ve used them for years!
Your service tech was very helpful and provided excellent service
Fantastic customer service from start to finish! Very efficient technician who did a wonderful job cleaning and deodorizing our carpets. I love that the cleaning materials and solutions are all safe for people and pets and the house smells so fresh! Would highly recommend and definitely will be a repeat customer in the future.
I like that Zerorez doesn’t use harsh chemicals, but the floors look completely different after cleaning. A surprising amount of stains and dirt come out of hardwood and tile grout.
I’ve had Zerorez clean my floors twice, and both times the representatives were courteous and professional. I highly recommend this floor treatment and this company.
This is the third tine I have used your services - always happy with the result. Your technician was great - I would give him a 15!
Friendly, polite and competent technician
Prompt and professional response. We used Zerorez for our kitchen granite countertops that were installed over seven years ago and had not been sealed since. They restored the counters almost to their original condition within a very short time frame and at a very agreeable price.
Price changed when technician got to the house
Get it a little cleaner.
Thank you for your feedback. Our technicians offer a variety of products on site to better service you and your home. Our technicians are highly knowledgeable about all products and equipment. We look forward to serving you again.
The clean after however the best part of your company is your employees.
They are great!
Louis was very informative, professional and courteous. He offered suggestions on upgrades but was not pushy or annoying. He showed early and worked the entire time.
Spots remained and genera lprocess seemed rushed. Expense was high for small spots and incomplete.
I have been using Zerorez for almost 3 years. Very good service every time.
We hired Zerorez to complete a fairly large job in our home prior to it going on the market later in the same day of our scheduled service appointment. Our technician, Ron, was very professional, knowledgeable, and thorough and worked very hard to remove weeks old stains in our upstairs bedrooms and basement area. Ron was very easy to work with and really took his craft seriously. We recommended Ron from Zerorez for other jobs in the area and are confident our friends and family will not be disappointed.