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based on 4140 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for the excellent review. Happy Holidays
Great service
Thank you for the excellent review. Happy Holidays
Great technician!
Great Work!
Great customer service!
Thank you for the excellent review. Happy Holidays
Luis did a good job returning to remove the stains.
Thank you for your feedback. Looking forward to your next appointment. Happy Holidays
I have used Zerorez before and like that they use what is basically ionized water to clean without chemicals, so the process is non-toxic and environmentally safe without leaving a chemical residue. The tech this time around, Raheem, was very friendly but also thorough and efficient.
Thank you for your feedback. Happy Holidays
My upholstered chairs are not even remotely .
Ron was on time and very courteous. He was very professional and based on his evaluation of my carpet knew the best course of action to make my carpet look nearly new. He was also very respectful. I would definitely use Zerorez again and ask for Ron in particular!
Thank you for your feedback and excellent review. Happy Holidays
Great customer service, accurate quote, high quality job.
Thank you for your positive feedback. It was our pleasure. Call us again for your next visit.
services was good!
Thank you for your feedback. We are glad you enjoyed your service with us till next time.
I’m glad the furniture was mostly on tile b/c the hose does leak some water during the use.
Thank you for your feedback. And we will keep a closer eye on the equipment.
The smell of smoke on our tech was strong. He also left all the basement lights on. We didn't want to walk on the carpet until dry, so two days of added electric waste. Gave him a cash tip. It would have been nice for him to have said a simple thanks or even a nod of acknowledgement.
Thank you for your feedback. After careful consideration, accommodation, while servicing your residence for years. We feel that you should be able to move around your home with your daily activities even after your appointment.
I love how clean my carpets look after getting them cleaned by Zerorez. I have used Zerorez on several occasions, and were pleased each time.
Thank you for your feedback and excellent review. Happy Holidays
Service was quick and thorough, technician was knowledgeable and courteous. Carpets came out very clean
Thank you for your feedback and excellent review. It is our pleasure. Looking forward till next time. Happy Holidays
Technician was knowledgeable and professional.
Everyone is very friendly, courteous and do a great job. Explain the cost up front.
I thought it was wonderful that zerorez was able to come out right away. The woman who coordinated the cleaning was wonderful. I was quoted 235.00 over the phone for 3 bedrooms and a sunroom. The tech came out and told me I needed to deep clean and it would be an extra 80.00 per area. We’ve lived here 1 year, no pets, and take our shoes off but he said it wouldn’t get clean if I didn’t do it. I decided on one area. Then he took off 2 rooms that I wanted cleaned. So I was charged 350 and he eliminated 2 areas. Oh, he was in and out in 45 minutes. I’m a Realtor and have referred these guys to several clients. I can’t do that if this is how my clients will be treated.
Zerorez effectively cleans carpets without leaving any residue that can be harmful to pets, people, or the long-term durability of the carpet fibers. The technician who serviced our house was polite, professional, and efficient.
The technician was on time, professional and ensured I was happy with the results.
The customer service is outstanding. They are quick to schedule and complete the job and very pleasant and positive while doing so!
The technician was friendly, knowledgeable, and conscientious. Highly recommend!!!!
Didn't get up any of the stains.
Carpet was too wet, for 36 hours
Too expensive for the small area of our house...he finished in under an hour.
One good comment: no odor. But this may be because he used no soap. I always request fragrance free carpet cleaner which we're sure you must have. I'm very allergic to fragrance, but I still requested citric-based preclean, which I don't think he used.
Value, professionalism, and results.
Zerorez rinses clean and dries quickly!
Great service. On time, careful and thorough.
Excellent job
Thank you for your feedback. Hope you are enjoying your refreshed carpet. Looking forward to servicing your home again.
The process was regular steam cleaning and I thought it was different. I thought the carpets didn't get as wet but they were soaked. Appointment was late and then truck broke down when here. It was a long day waiting and then took even longer.
Thank you for your feedback. We apologized for the unforeseen event with the truck. Carpet drying times vary due to air circulation of the home.
Knowledgeable technician who did a wonderful job on our older carpet
Your technicians are solid professionals.
I have used ZR several times and never had an issue. This time the carpet was very wet and took over 24 hours to dry. Both the lady on the phone and the Tech that did the cleaning argued with me about how wet the carpet was and how long it took to dry. In times past the carpet was completely dry in a few hours not 24. I will not use ZR again nor will I recommend to others.
Thank you for your feedback. We give guidance about dry time results. It is based off Air Circulation inside the home.
What sets Zerorez apart from other companies is the raking of the carpet before cleaning. That makes such a huge difference. Your associate, Ron, was professional, friendly, prompt and informative. We appreciated his honesty about what could be done for some problem spots on out carpet. He did an excellent job. We would highly recommend Ron and Zerorez.
I like the professional ism show up on time gave specichic attention to trouble spots will always use zero rez and I recommend your company highly