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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your excellent rating. We appreciate your time and business. Call us again for your next appointment.
The technician who came to my house was efficient, thorough, and professional. He was also super knowledgeable about the job at hand. I had some stains on my carpet that I thought could not be removed and he did. #clientforlife
Thank you for your excellent review and feedback. We are so pleased you enjoyed your service and we were able to rid you of the staining at hand. Call us again for your next appointment.
The carpets look brand new and they smell fresh and clean . They have been de-dogged!!
Thank you for your feedback and excellent review. We are so pleased we were able to assist with cleanliness of your home. Call us again for your next appointment.
Very professional, explained all my options. Courteous, carpets look amazing
Thank you for your excellent review and feedback. We couldn't be more pleased we were able to exceed your expectations. Our goal is to help elevate our clients lives thru this cleaning process. Call us again for your next appointment.
No strong chemicals.
Easy to schedule.
Friendly service
Thank you for your feedback and excellent review. We couldn't be more pleased that you enjoyed your service. Call us again for your next appointment.
The friendly and detailed service. Our technician, Will took extra care to get all areas clean and to protect our furniture.
The process you use is also more effective than we’ve seen with other cleaning companies. It leaves the carpet fresh, clean and residue-free.
Thank you for your feedback and excellent rating. We wanted to Thank you for allowing us to come back into your home for your annual cleaning. We are delighted to hear we exceeded your expectations once again. Give us a call back for your next service.
This is a great service. We have used them many times before. They are always on time and do a great job
Thank you for your feedback and great review. We are so pleased that you enjoyed your service. Thank you for allowing us to come back time and time again. Call us again for your next cleaning.
I spent $1100 and the man left my house in total disarray. There was garbage he left on the floor, dirt from his shoes, cushions and chairs strewn everywhere and things weren’t clean. I spent 3 hours cleaning up after him. Then I had to miss work to let a new person come back in to fix it. He did a fine job, but I asked if he could do a small chair and ottoman for me, which he didn’t do all that well because it wasn’t fully clean, and you had the audacity to charge me an additional $100 for it, despite all of the inconveniences. That is awful customer service.
Thank you for your feedback and constructive criticism. We apologize for the disarray of the furniture and schedule changes that this may have caused. We work with customers schedules so there is no inconvenience. If we had of known we could of did a different day or time. That's great news that you were pleased with the reservice. You had requested the chair and ottoman to be cleaned therefore we needed compensation as we spent the extra time and effort to work on those additional pieces that were not part of the reservice.
Prompt, efficient and thorough
Thank you for your positive feedback and excellent review. We are delighted you were please with the service. Call us again for your next appointment.
Could have covered other nearby furniture as there was splatter
Thank you for your constructive criticism. As we continue with clients this helps so we can be even stronger in our profession. We are pleased you were happy with the results. Call us again for your next cleaning.
The service guy that came here, Rodney, did the work completely and professionally and answered all my questions. He did a great job, much better than I had expected. My carpet was soiled pretty badly and he got it all up. Thank you for a job well done.
Thank you for your positive feed back and review. We are delighted that we exceeded your expectations. Call us again for your next cleaning.
let people know on your website that there will be extra charges for spots and high traffic areas. Also, bring your prices for these extras down as they are unreasonably high for people on a budget in this area.
Thank you for constructive criticism. We can certainly let headquarters know about the website idea. The changes in the economic aspect over the course of the year with the pandemic everything is increasing. We are still being competitive with the market & having the interest of our customers at heart. We are delighted you enjoyed the cleaning. Give us a call for your next service.
Will was awesome! He explained everything to me. Arrived in a very timely manner.
Thank you for your positive review and feedback. We appreciated your time and business. We are so pleased Will exceeded your expectations. Call us again for your next appointment.
Service was easy to schedule. The technician was on time and worked hard. Carpet looks great!
Thank you for your feedback and excellent review. We are so pleased you enjoyed your service. Call us again for your next appointment.
In terms of pricing, the service is a bit expensive.
Thank you for your constructive criticism. We apologize you were not happy about pricing. As you already know product prices are steadily increasing. We are keeping this competitive with the market. We are delighted that your cleaning went well. Call us again for your next service.
My carpet is almost 10 years old
and Ron at Zerorez made it look almost brand new!
I am extremely pleased with the professionalism and results of Zerorez. Highly recommended!!
Sincerely,
Elaine Ramos
Thank you for your feed back and positive review. We are so delighted to hear about your experience with us. We are pleased that we were able to meet your expectations. Give us a call for your next cleaning.
We were kept informed on the time schedule, super friendly, knowledge of the product. Excellent Job!
Thank you so much for excellent review & feedback. We are so delighted we were able to exceed your expectations. Call us again for your next cleaning.
Loved the overall experience in dealing with Zerorez. Luis was excellent in accommodating everything to our budget and Will was great in getting the job done.
I was expecting the grouts to be more clean.
Thank you for your positive feedback and review. We are delighted we were able to meet your expectation. Give us a call back for your next service.
The technician walked me thorough the house and upsold me a pet treatment to remove the stains seen with the UV light. I looked with my own UV light and nothing he did made any difference in the soiling of the carpet.
I also went over the wood floors that were 'cleaned' and I was still removing dirt the same day as the cleaning happened.
Very disappointed in the quality of the cleaning. The technician was very nice and courteous, I just believe he had inadequate equipment.
Thank you for your feedback. We apologize you were not satisfied with your cleaning. So the reason for the black light is to identify and neutralize pet urine issues. Pet urine can crystalize when we see this we recommend a deodorize to help with any potential fowl smells that can occur during or post cleaning as a result of bacteria still left on the carpet. The ammonia in urine can cause permanent damage to the carpet fibers and can still be seen under a UV light even when proper stain removals have been used there for we can only guarantee odors to be removed but not stains.
Fast results. Cleaner carpets. No odor, just clean.
Thank you for the positive feedback and review. Thank you for being apart of the Zerorez family. Give us a call back for your next cleaning.
Good job
Thank you for your positive feedback and review. Give us a call for your next appointment.
Joshua did a great job! I am so happy I reached out to you guys. Definitely will be reaching out again. Thank you!!
Thank you for your Positive feedback and Review. We are delighted to hear about your cleaning experience with us, that we were able to exceed your expectations. Give us a call for your next service.
A+ service! Highly recommend.
Thank you for your excellent review and feedback. We appreciate you. Call us again for your next cleaning.
The work was professionally and efficiently completed.
Thank you for your positive feedback and review. Thank you for welcoming us into your home for an appointment well done. Give us a call when you are ready for your next cleaning.
Technician was very friendly and professional. He listened to my concerns. The carpet looks great and he made sure to extract thoroughly so the carpets actually dried in 24 hours!
Thank you for your positive feedback and review. We are so glad that we were able to exceed your expectations. Call us again for your next cleaning.
Technician Ron was very professional and did a great job cleaning my carpets. He was prompt and efficient and explained the process to me.
Thank you for your positive feedback and review. We strive for excellence. We are super excited your technician was able to break down the process and provide a wonderful overall service. Give us a call when you are ready for your next cleaning.
My carpets look great…no chemicals used. Very polite and professional techs.
Thank you for your excellent review and positive feedback. We are so glad we were able to exceed your expectations. Give us a call back when your ready for your next service.
Great service. Technician Will was fantastic!!
Thank you for the excellent review and feedback. We are so pleased your technician exceeded your expectations. Thank you again for your time and business. Call us again when your ready for your next cleaning.
He was efficient, thorough and friendly.
Thank you for your excellent review and feedback. We are so pleased your technician exceeded your expectations. Call us again when you are ready for your next cleaning.
The technician seemed very knowledgeable and was willing to reach out to his supervisor when he did not know the best way to handle a situation and patiently tried to get the big paint stain up. The product used for the stains in the dining room worked very well, but some of the stains that I thought had come out in our family room did not. Maybe more stain lifter needed to be applied. I am very pleased overall and will be calling again.
Thank you so much for your excellent review and feedback. Looking forward to your next service.
Thanks