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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your positive feedback and excellent review. We appreciated your time and business. Call us again when your ready for your next cleaning.
Fantastic!
Thank you for your excellent review and feedback. We are so pleased we exceeded your expectations. Looking forward to your next service.
Service prompt and professional.
Thank you for the excellent review and feedback. We are so pleased you enjoyed your service. Give us a call when you are ready for you next professional cleaning.
Good service. Excellent technicians.
Thank you for your excellent review and feedback. We are so pleased you enjoyed your service. As we try to enrich lives each and everyday. Call us again when your ready for you next professional cleaning.
I think Luis was 100% professional and personable, and he did let me review the work he had done. However, looking at the spot where the wine was spilled a couple of days later, it's still visible. I think it might not have been as visible a stain immediately post-cleaning because the whole carpet was wet, but it's definitely still there. Additionally, i was quoted $240 for the job, but was charged over $270. Where did the extra $30 come from?
Thank you for your feedback. We are sorry to hear you were not satisfied with the cost or the outcome. We try our best to provide an accurate estimate over the phone or when in person, but final pricing is not set until a certified technician has had a chance to look at the areas of concern. At this time we make recommendations that may be useful for the cleaning process. We try not to blind side our customers with upcharges but sometimes additional services are required in order to reach a better cleaning. Our workmanship is guaranteed for 30 days after the cleaning. So if we can assist give us a call.
The technician was great! Thank you for a job well done!
Thankyou for the positive feedback. We are so pleased Luis did a outstanding job. We appreciate your time and business. Call us again for your next appointment.
No chemicals
Thank you for your feedback. We are so glad we were able to assist you thru the cleaning process. We understand how stressful a move can be. Give us a call when your ready for the next cleaning.
We were very pleased with the great customer service from beginning to completion. They were prompt and the advance notices of arrival time was greatly appreciated. The carpet was not overly soaked and dried within 24 hours or there about.
Thank you for you feedback and excellent review. We hope you are enjoying your nice clean carpets. Thank you for being apart of the Zerorez family. Call us again for your next cleaning.
The services was excellent
Thank you for your excellent review. We appreciate your time and business. Looking forward to the next cleaning.
Reliable and excellent customer service , consistently outstanding results for a great price .
Thank you for your feedback. We are so glad to hear about your experience and everything went well from customer service down to the cleaning process with your technician as the results turned out fabulous.
The staff is friendly and efficient. The process of cleaning different types of rugs/carpet is very good.
Thank you for your feedback. Our vision is to be known across the DC Metro area as an organization that serves by exceeding expectations and inspires, with solutions that enrich, enhance, and elevate our clients lives. It is our pleasure to work with you.
Reliable, quality service.
Thank you for your positive feedback. It was a pleasure working with you.
Wonderful service!
Thank you for the excellent review. We appreciate our customers time and business.
The cost was very high for an area rug and significantly exceeded the estimate.
Thank you for your feedback. We are sorry to hear you were not satisfied with the cost. We try our best to provide an accurate estimate over the phone or when dropping off area rugs, but final pricing is not set until a certified technician has had a chance to look at the area rugs and are able to make any recommendations. Once our office team receives final recommendations for the work, they then would reach out to customer for approval prior to any work being performed. We try not to blind side our customers with upcharges but sometimes additional services are required in order to reach a better cleaning.
The green cleaning and scent free product.
Thank you for your excellent review and feedback. We are so glad you enjoyed your new cleaning experience with us and we were able to have the flexibility you needed. Looking forward to the future.
Friendly, thorough and honest.
Thankyou for the excellent feedback. We will keep you updated on the wonderful specials. Thank you again for being apart of the Zerorez family.
The service man was prompt and very professional. He did a good job, I just expected the cleaning to remove the pet smell, but it didn’t.
Thank you for the positive feedback and speaking with me this morning regarding the odor. Thank you for letting us know you are replacing the carpets. We look forward to servicing your home in the future.
Luis returned to re-clean sections of the carpet in my basement that did not come clean, even though he used $160 worth of a high traffic/soiled carpet solution. After the carpet dried the second time it looked worse than after the first attempt. There are large soiled spots in the basement bedroom carpet that were not there before the "re-clean". It looks really bad, and I regret asking him to come out the second time.
Thank you for your feedback. We do our best on every service.
The customer service is top notch. Dawn is extremely personable, well spoken, and customer focused.
It was our pleasure serving you. We really appreciate taking the time to share your feedback with us. Give us a call back for your next cleaning.
Great service and friendly cleaner!
Thank you for your feedback. We appreciate taking the time out and speaking with our customer service team. We couldn't be happier that Josh then provided you with a Great cleaning experience. Looking forward to the future.
You do very good work. And you listen to customer concerns and address them when cleaning.
Couldn't be happier.
Thank you for your excellent review and feedback. We couldn't be happier that you enjoyed your first cleaning with us. Looking forward to servicing your home in the future.
Carpets look great & it didn’t take a long time to complete.
Thank you for your feedback.. Fast and efficient.. Give us a call back when your ready for your next cleaning and we will keep you updated on specials.
Prompt, great & creative ideas for reaching my 4th & 5th floor House here!, TOP Excellent Quality, helpful and good cost/pricing of these excellent carpet deep-cleaning services, efficient, fast, super-friendly..... I could totally do a PSA / commercial for Zerorez... .... and plus All of That with No Chemicals ! (There were both human spillage and pet stains on the carpet -- they are all GONE now - there are some photos!)
I totally, fully, and whole-hearted-ly recommend and Endorse Zerorez.
-channahsorah.
Thankyou for your feedback. We are so glad you enjoyed your service, and were able to meet your expectations.
Looking forward to the next visit.
Luis and his crew are consummate professionals! Zerorez is my go to cleaning service going forward. I plan to recommend them to anyone that needs carpets, upholstery cleaned or spaces sanitized! They are the best of the best!
Thank you for your positive review and feedback. Our goal is to be the most trusted provider in the industry. Looking forward to the future.
The technician and customer service is actually really good. With that said, the technician did mess up our recently painted hand rails for our upstairs with his hose. The tech also told my wife and I that the main office would call us to schedule someone to paint the areas that he inadvertently damaged. We are still waiting for the call from the main office to touch up the area. My wife and I do understand that the work was completed on New Years Eve and are not expecting a call until Monday.
The lower rating is a combination of the hassle of the minor damage, scheduling the fix, and also bit of a surprise on the price (almost double what we were quested on the phone with no frills).
All in all, without the damage solid 9 from us.
Thank you for allowing us to come back and fix everything for you in a timely manor.
Friendly and great job
Thank you for your positive feedback and review. We couldn't be happier that you were provided with a Great cleaning experience. Looking forward to the future.
This was my third experience with Zerorez and it will not be my last. Always satisfied with the service and attention to detail. You won't be dissappointed!
Thank you for your positive feedback and review. Looking forward to the future.
Technician was great…knowledgeable and very helpful.
Thank you for your excellent review and positive feedback. We couldn't be happier that Ron provided you with a Great cleaning experience. We will keep you updated on the specials as well. Looking forward to the future.
Excellent customer service, very professional, carpets look brand new!!
Thank you for your excellent review. Looking forward to your next cleaning.
Polite and poffesional
Thank you for you feedback. We appreciate your business and being part of the Zerorez Family. Have a Safe and Happy New Year.
Great service. Fast,efficient and professional staff.