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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback and review. We are so pleased we were able to meet your expectations. Give us a call back for your next appointment.
Technician always asked if the work performed met our satisfaction for each room and future completed. Very courteous.
Thank you for your feedback and review. We are delighted to hear we were able to meet your expectations. Give us a call back for your next cleaning.
Great customer service, quick and did a good job
Thank you for your feedback and review. We are so pleased we were able to meet your expectations. Give us a call back for your next appointment.
The technician that serviced our commercial business was timely, professional, personable, and efficient.
Thank you for your feedback and review. We are so pleased we exceeded your expectations. Give us a call back for your next appointment.
I appreciate that the technician arrived when scheduled and performed the work in the scheduled timeframe. I also am very glad that the method used leaves no residue or toxic fumes that might harm people or pets!
Thank you for your feedback and review. We are so pleased to hear you were happy with your service. Give us a call back for your next cleaning.
The price that the estimator quoted us was almost half of what we ended up being charged for the cleaning, even though the Estimator walked through the house and looked at each area in person. The quality of the cleaning low and there were many spots left on the carpet after cleaning. It was so bad that we decided to manually go over certain areas again ourselves. Overall the cleaning ended up being a higher cost and lower quality than I expected. I would appreciate a better understanding of why I was charged more than I was estimated and if I can be partially refunded based on the poor quality of the work.
Thank you for your feedback. We apologize you were not satisfied with your appointment. We are investigating at this time and will be getting back with you, when it has been completed. We have a 30 day satisfaction and will be reaching out to you shortly.
Allow the technician to apply the military discount at the time of payment, versus being told it had to be applied when booking the appointment.
Thank you for your feedback. At the time of booking the customer service department applies discounts this helps customers have a idea of the estimated cleaning cost. This makes it easier for the technician after the service has been rendered to accept payment and move on to his next appointment. We are pleased you enjoyed your service. Give us a call for your next appointment.
Fortunately, the delivery person is a technician and saw that I should not accept delivery based on the backing coming apart and the edges of rug dingy from the glue.
Thank you for your feedback. We are pleased our technician was able to spot this. We take great pride in our work. We have in place a 30 day satisfaction. We are now proceeding with your cleaning and it should be ready the next couple of days.
The deodorizing spray was a rip off.
Thank you for your feedback. Our odor treatment is a great product with the constant humidity in your facility it is difficult for odor causing bacteria not to come back. We recommend a daily or weekly sanitation due to the nature of your business.
Clean the whole floor. If you won’t move furniture than ask the homeowner to move furniture that clearly needs to be cleaned under. Hire less lazy employees
Thank you for your feedback. We come as a one man or one lady team. We do this to keep our cost low for our customers, We do not want to take the risk by damaging any items or by hurting any of the employees. This is why we work around furniture the best way we can. We do not mind helping with small pieces this would be a small item charge and discretion of the technician performing the cleaning.
Tried to extort us for 3 times as much as your original estimate! You didn't get the carpets clean of high traffic stains even though you ultimately charged us double your estimate.
Thank you for your feedback and review. We provided you with a estimate based off 3 rooms for your estimate. When we got to your home it was a different project scope with more work that needed to be done. We also gave you a 30 percent discount. We do not know how long the stains have been present or what they were caused by we just work our best to get your job completed to the best of our ability.
quality work, friendly staff
Thank you for your feedback and review. It was our pleasure to assist through the cleaning process. Give us a call for your next appointment.
My carpet looked brand new again and it smells so fresh
Always good!
Thank you for your review. We are pleased to hear you were delighted with your service. Give us a call back for your next appointment.
Timely service, knowledgeable technician and excellent results
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
They were quick and on time!
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
Zerorez offers a variety services for carpeting and tile. Their prices are competitive and best part is you get top notch cleaning for the cost.
The service technicians are always friendly and very professional in the way they complete your service.
Zerorez has been my preferred carpet cleaning service since 2016 and will continue to be so for the future.
Thank you for your feedback and results. We are so pleased time after time we are exceeding your expectations. Thank you for allowing us to work with you. Give us a call for your next appointment.
Really good technician, Will. Came and explained everything and yes, up-sold me a bit but the results were phenomenal. Looks like a whole new space. Highly recommend. Smells great, looks great. Much cleaner.
Thank you for your feedback and review. We are so pleased we exceeded your expectations. Give us a call back for your next appointment.
Luis was very friendly and professional. He was very informative. I was very happy with the way my carpets and ottomon turned out. They were very clean and bright.
Thank you for your feedback and review. We are delighted to hear your service went well and we were able to exceed your expectations. Give us a call back for your next appointment.
Able to remove stains
Thank you for your feedback and review. We are so pleased you enjoyed your service. Give us a call back for your next appointment.
I love the safety of the products and the execution of the service was fantastic
Thank you for your feedback and review. It was our pleasure to assist you. We are so pleased you were happy with your service. Give us a call back for your next appointment.
Wear booties over shoes. Try to keep door closed as much as possible during cleaning.
Thank you for your feedback and review. We appreciated your time and business. We are working on some other ways to help with the door opening while the technicians are cleaning. Give us a call back for your next cleaning.
Made my 20 year old carpet look like new!
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
Timely effective cleaning from a friendly and knowledgeable service provider
Thank you for your feedback and review. We are pleased you were happy with your service. Give us a call back for your next appointment.
Staff was very professional.
Thank you for your feedback and review. It was our pleasure to assist you. Give us a call back for your next appointment.
I guess we should’ve pulled the sofa away from the wall to have the back done. He did the back of the sectional where it was not against the wall. But could’ve easily pulled the sofa from thrall to clean the back, or even the sectional. Was it our fault for not pulling them away from the wall?
Thank you for your feedback. As we come as a one man or one lady team. We do not do any pulling on furniture. This could easily rip material, damage legs and so forth. We do not want to harm our technicians We have tried multiple times to reach you. If you would like to speak with us further about coming back out to clean the backing of your upholstery give us a call back at your earliest convenience.
Quick, affordable, and professional❤️❤️❤️
Thank you for your feedback and review. We are so pleased we were able to exceed your expectations. Give us a call back for your next cleaning.
We wish to acknowledge Will Hobbs our technician.Wonderful personality and outstanding service.Kudos to having him on your team.Keep him around! Very pleased with the results of the carpet care.
Thank you for your feedback and review. We are so pleased we were able to meet your expectations. Give us a call back for your next cleaning.
Great job by Ron & Rich!!!
Thank you for your feedback and review. We are so pleased we were able to exceed your expectations. Give us a call back for your next cleaning.
My whole house smells amazing and my carpets are clean ! It was fast and my cleaner was nice and professional! Would definitely recommend and be a returning customer
Thank you for your feedback and review. We are so pleased we were able to exceed your expectations. Give us a call back for your next cleaning.
Thank You so much for the carpet cleaning job. The couple that came and did the job, did a very good job and they were very nice.