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based on 4186 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback and review. We apologize for the unfortunate malfunction. We are pleased to hear once we arrived, we performed a high quality cleaning. Give us a call for your next service.
Excellent work by Luis P and great service. Would absolutely use again and would absolutely recommend to others.
Thank you for your feedback and review. We are so pleased you enjoyed your service. Give us a call back for your next appointment.
Luis was very polite, arrived onTime, worked quickly and the end product was very clean carpets (which isn’t easy with 2 huge dogs!).
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
The technician, Luis was timely for the appointment, calling 15 minutes in advance to tell me he was on the way. He reviewed the areas to be cleaned, suggested additive for high traffic areas which was a great idea. We are so pleased with the end result and would recommend Zerorez very highly.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next service.
The carpet dries so fast! Love it!!!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
Very professional and my carpets look great!
Thank you for your feedback and review. We are very pleased to hear your carpets look great. Give us a call back for your next appointment.
Not all the employees have good manners, but most do. My question is: Why don't we just start off on the same foot and help each other?
We are very happy with the service, our rugs look as new. However, we were told ( when the rugs were picked up) that they will be returned in 3 to 5 days, as in fact it took 7 days. Maybe because it was raining and they did not dry fast enough.
Thank you for your feedback and review. We are pleased you enjoyed to cleanliness of your area rugs. We apologize it was outside of the window for drop off for your estimated delivery. Give us a call back for your next appointment.
The professionalism of the person who comes to the house and if you have any questions the office is quick to answer them for you
Thank you for your feedback and review. We are so pleased to hear we are exceeding your expectations. Give us a call for your next cleaning.
Scheduling mixups and no extra effort to remove remaining stains.
Thank you for your feedback and review. We apologize for the scheduling inconvenience. The technicians are able to recommend products and communicate any additional pricing with you. We have a 30 day satisfaction.
cleanliness
Thank you for your feedback and review. We are so pleased to hear we are exceeding your expectations. Give us a call back for your next appointment.
The person who came was very professional and did a great cleaning service. My carpets look much better. He suggested a few upgrades but I declined them because it was beyond my budget. He did a good job regardless.
Thank you for your feedback and review. We are so pleased to hear we did a wonderful job on your cleaning appointment. Give us a call back for your next service.
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Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
Our carpet always looks new when you are done! We will never use anyone else.
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
Great!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
The tech was wonderful.!My carpet is white. Not a good idea. I thought was no way this can look good. I was wrong. my carpet looks amazing! I will continue to use your products and services.
Daniel R.
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
Loved that their wasn’t any overwhelming fragrance smell after the cleaning and the carpets looked great!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next cleaning.
Excellent result! I did not think the carpet could be restored after serious pet stains and red wine stains, but it looks like new!
Thank you again!
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. It was our pleasure to assist. Give us a call back for your next appointment.
Very efficient, on time, good workers, does great job, very satisfied.
Thank you for your feedback and review. We are so pleased to hear you had a great cleaning experience. We appreciate your time and business. Give us a call back for your next cleaning.
Easy process from start to finish
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next cleaning.
Professional quality work with flexibility to customize what was needed ti my requirements. The owner is great to work with.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
Excellent pick up and delivery, as well as timely and thorough cleaning of our area rugs!
Thank you for your feedback and review. We are so pleased you enjoyed your service. Give us a call back for your next appointment.
Very timely and efficient service by Jerett-ty
Thank you for your feedback and Review. We appreciate your time and business. Give us a call back for your next appointment.
For the amount of money we were charged, the carpet was crunchy in texture once dried, there is still a smell to some of the carpet, and once I vacuumed the carpet after drying, i had to empty the vacuum four times there was so much debris. I do not understand why there was so much debris in the carpet after it had just been cleaned.
Thank you for your feedback and speaking with us. We apologize you were not satisfied with the service. We recommend vacuuming before arrival. We have a 30 day satisfaction to further assist.
Representatives are knowledgeable, friendly and courteous. Turf/Carpet cleaned well and promptly.
Thank you for your feedback and review. We are so pleased to hear your service was excellent. Give us a call for your next appointment.
On time. Very courteous.
Didn't stop till he was done.
Took good care not to damage anything.
Thank you for your feedback and review. We are so pleased to hear you had a excellent service. We appreciate your time and business. Give us a call back for your next cleaning.
The professionalism of your employees
Thank you for your feedback and review. We appreciate your compliment's for our staff. Thank you for your time and business. Give us a call back for your next appointment.
They cleaned our 5 bedrooms, hallway and stairs very quickly. I wasn't 100% thrilled honestly. The carpet felt stiff afterwards and still has a odor to it. we just purchased our home and after the cleaning we learned the prior owners had dogs in the home. If we knew that prior to arranging our cleaning we would have chosen the pet odor upgrade. I would recommend them and use again in the future.
Thank you for your feed back and review. We apologize you were unaware of the pet from previous tenants when purchasing the home; We would have been able to provide better recommendations for your service. Give us a call for your next appointment.
Sofa looks like it has never been cleaned. Stains are still there big as life. The guy who came out did his job efficiently but didn't get out any stains
Thank you for your feedback. Our cleaning process is based off of fabric. Some material just can not get wet. Some of these spots look like water spots with the darkening and changing of colors overtime. We stand by our 30 day workmanship satisfaction.
Work looked like it was half way done. Not vacuumed & looked like it wasn’t cleaned.
Thank you for your feedback. We apologize that you were not satisfied. However, the area of concern was out of the project scope.
We would be happy to come back at an additional cost. Give us a call if we are able to assist.
All-in-all great experience, with one big exception of scheduling.
Services were scheduled to start between 8:30a and 10a. Received a call explaining a mechanical issue with the Van and possible delays. Couple of hours later, got another phone call notifying that the Van is non-functional, and that somebody will visit my place in the evening.
I had taken half a day of (first past) to ensure my availability in the home. So, that was disappointing. Eventually a technician arrived at 4:30 pm.
With that out of the way... positives below.
Joshua was extremely polite and professional, and did a great job with the cleaning.
Dawn was very helpful in scheduling, and kept us abreast about the schedule changes as things evolved. Really happy with both of them, and appreciative of their professionalism.