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based on 4140 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback and review. We are so pleased to hear your technician did a Outstanding cleaning for your home. Give us a call back for your next appointment.
Always receive excellent customer service and I am so happy with how the cleaning turns out
Thank you for your feedback and review. We are so pleased to hear you had another wonderful service. Give us a call back for your next appointment.
The carpets have never looked so good. Ron did an outstanding job.
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
I called Zerorez four times, now. My carpet is 11 years old and supposed to be light tan. The first time, I needed some furniture, steps and areas that suffered from heavy traffic to look refeshed. Instead, they ended up looking almost new. So, I called again for my annual floor cleaning. As always, now the carpet looks new. They also cleaned my white grout in the bathrooms, sunroom and mudroom and now they also look new. I recommend that if you want affordable, service for your floors, give Zerorez a try. I've met four of their technicians and they were all polite, professional and dutiful. The most recent service was was done by Jarret and I plan to ask for him specifically next year.
Thank you for your feedback and review. We are so pleased to hear we were able to exceed your expectations. Thank you for being a loyal customer and we are looking forward to next year.
We had our carpets cleaned on Tuesday. A couple of rooms in the house were stained extensively due to dog urine and spills from the grandkids. Frankly, I did not think there was any chance of getting a clean carpet again. Ron (the ZeroRez Technician) was excellent. He was able to make the carpet look new again. Thanks, Ron and ZeroRex.
Thank you for your feedback and review. We are so pleased to hear we were able to take care of those excessive stains and meeting your expectations. Give us a call back for your next appointment.
Prompt and professional service. The carpet looks amazing!
Thank you for your review and feedback. We are so pleased you enjoyed your service and we were able to meet your expectations. Give us a call back for your next appointment.
Dawn was able to work with me as a first time customer to reassure me that I would be pleased with your services. Since I was a first time customer, I was extremely nervous about using your services. She called and updated me as well as answer my million and one questions about the cleaning services.
When the cleaning technician - Joshua Young came out to my house, he was on time, respectful, and very polite. I had a lot of questions and he answered all of them. He wore covered shoes the entire time to ensure that he was not transferring dirt and debris from one room to the next. I am so pleased with the finished product. All the stains and dirt are gone from my carpet and my house smells like a brand new one.
Dawn and Joshua both represented Zerorez so well that I strongly believe that they should both receive a recognition bonus for going "above and beyond" to make me happy.
I will certainly be using Zerorez again for my carpet cleaning needs and will be telling my family and friends.
Will and Pat did a great and thorough job -- and our carpet looks a whole lot better
Thank you for your feedback and review. We are so pleased to hear we were able to provide solutions that help elevate our clients lives. Give us a call back for your next service.
The installer was really good
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
It created a musty smell in the home.
Thank you for your feedback and review. Thank you for speaking with us today. Yes there needs to be air circulation inside the home when you have the cleaning until all the carpets are dry. Give us a call if we can assist any further.
Very professional, thorough, excellent price!
Thank you for your review and feedback. We are so pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
I think the rep that came over was new, didn’t do the best job… It’s also been 48hrs and some of the carpet is still very wet….
Thank you for your feedback. We apologize this was not up to satisfaction. Thank you for speaking with us this morning as we are extending our 30 day satisfaction for your visit to help resolve these concerns.
Friendly Service and high quality.
Thank you for your feedback and review. We are pleased you enjoyed your service. Give us a call back for your next appointment.
Very dependable and easy to work with. They do a good job of cleaning the carpet. I would highly recommend this company. 👍👍
Thank you for your feedback and review. We are pleased to hear you enjoyed your service. Give us a call back for your next cleaning appointment.
The scheduling process was easy, the employee who came to my house was very polite, honest, and helpful. Will definitely use again in the future.
Thank you for your feedback and review. We are so pleased to hear from the beginning to the end we were able to exceed your expectations. Give us a call back for your next appointment.
Very easy to deal with and a great job cleaning my stairs
Thank you for your feedback and review. We are so pleased we exceeded your expectations. Give us a call back for your next appointment.
Ron definitely exceeded our expectations, very patient, professional, and knowledgeable. The reviews definitely did not lie!!!!
Thank you for your feedback and review. We are so pleased to hear Ron walked you step by step in the cleaning process. Give us a call back for your next appointment.
Zerorez basically wasted 2 months of my life and stole approximately $180 by not cleaning my 8x10 rug TWO TIMES after admitting fault when I showed them picture proof that my rug was not even touched. Somehow, it had MORE dirt in it or some kind of sediment that was thrown all over my floor when I unrolled it. You can make this right by giving me a COMPLETE refund and not a 50% refund before I go to the BBB and make a report. Very unhappy customer over here.
Thank you for review. We apologize you were not happy with your service. We have a 30 day satisfaction from the time of cleaning.
Through, professional, friendly, reasonable prices
Thank you for your feedback and review. We are so pleased to hear we were able to meet your expectations. Give us a call back for your next appointment.
Luis was great. He did an excellent job.
Thank you for your feedback and review. We are so pleased we were able to meet your expectations. Give us a call back for your next appointment.
Good services. Will use again!
Thank you for your feedback and review. We are so pleased we were able to meet your expectations. Give us a call back for your next appointment.
15 out of 10 for great service
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
Personable people made quick work of the cleanup.
Thank you for your feedback and review. We are so pleased you to hear we exceeded your expectations. Thank you for welcoming us into your home. Give us a call back for you next appointment.
Chemical Free
Thank you for your feedback and review. We are pleased to hear you were pleased with your appointment and you liked the method we use. We want to be able to have solutions the enrich, enhance and elevate our clients lives. Give us a call back for next appointment.
The technicians did a beautiful job cleaning the carpet. The products certainly worked good.
Thank you for your feedback and review. We are pleased to hear you enjoyed your service. Give us a call back for your next appointment.
On time;good cleaning technique;good result;courteous tech
Thank you for your feedback and review. We are so pleased we were able to exceed your expectations. Give us a call back for your next cleaning.
After throughly checking the carpet after the associate was finish. I notice pieces of a paper I specifically left on the floor which means the floor was not vacuumed well or wasn’t at all. The service tech was very professional. I will definitely use you all in the future because of my ability to make a same day appointment and everything appears to be clean except the vacuuming issues. To make things right I think 50% off of my next service as I’m wanting all of my carpet clean again before the year is out as well as my rugs. I appreciated the fast service but I would rather have things done right if that means taking alittle more time.
Thank you for your feedback and review. We reviewed services that was completed. We remind customers to vacuum the flooring first before we come out through text and email. Our wands have small slits for steam cleaning we are pleased we were able to meet your expectation for your service and that you will be using us again. Give us a call for your next appointment.
The service was spot on. Your service representative was punctual and very respectful. The only improvement I would suggest is adding a preference for military members.
Thank you for your feedback and review. We are very pleased you were happy with your service. Also, Thank you for you suggestions. Give us a call back for your next appointment.
Quick. Did an excellent job.
Thank you for your feedback and review. We are delighted to hear you were pleased with you cleaning. Give us a call back for your next appointment.
On good recommendations I hired this company to clean my two sofas. The cushions were replaced after cleaning while still wet and mold set in. Two of the spots were not clean and the cleaning solution stained the cotton base on which the cushions sit. A second cleaning was attempted under supervision of owner and the stains only got worse. They said they would reupholster the sofas after consulting with the company owners but I have heard nothing in a week.
Thank you for feedback. We are pleased to inform you that we have found someone to reupholster your loveseat. This email was sent out to you yesterday July 21st as we were waiting for questions to being answered from the vendors we were looking into. Thank you in advance as we are working diligently to help repair.

outstanding :)