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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
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very friendly associate and the carpets looked amazing when he left
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next appointment.
The technician appeared to be thorough and efficient.
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Amazing work, professional and helpful. Thanks
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
The quality and workmanship far out performed the “national competitior”. I already recommended the company to someone else
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. Thank you for sharing your experience and recommending us to others. Give us a call for your next appointment.
Great technician
Thank you for your review. We are delighted to hear you had a exceptional appointment. Give us a call back for your next cleaning.
The young man who cleaned the rugs was polite and did a very thorough job. My carpets look really good!
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectation's. Give us a call back for your next appointment.
Quality of service and professionalism of Technicians.
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectation's. Give us a call back for your next appointment.
The technician that came out to clean our carpets and furniture was so polite, respectful and quick. He did such a great job! We will definitely continue to use your company.
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations with both carpet and upholstery. Give us a call back for your next appointment.
Professional gentleman explained exactly what he would be doing.
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
Originally scheduled for Saturday but called and said they could come on Friday(my preferred day). My technician was Joshua! He said it would be the best cleaning and he was right! He was the great! Very polite and did a great job!
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Everyone I worked with at Zerorez was great! Scheduling over the phone was simple, and the technician who came to my home was absolutely fantastic - friendly, knowledgeable, and professional. He walked me through every step of the cleaning process, and even left me with some great advice for taking care of my couch.
Thank you for feedback and review. We are so pleased to hear we exceeded your expectation's. Give us a call back for your next appointment.
The technician was a great blend of friendly and professional, and the results were excellent.
Thank you for your review. We are pleased to hear we did a excellent job on your cleaning. Give us a call back for your next appointment.
You do a great job. Can schedule easily. Very courteous. Very reasonable in price.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next cleaning.
The cleaning was thorough, drying time did not take 24 hrs, customer service was good, tech was respectful of home and cleanliness.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next cleaning.
Good service
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Professionalism and thoroughness of work
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The technician arrived as scheduled, was polite and respectful while doing an amazing job.
The cleaning of my kitchen floor surpassed my expectations.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next appointment.
Professional friendly quick but thorough!
Thank you for your feedback and review. We appreciated your time and business. We hope you are enjoying your clean carpet. Give us a call back for your next thorough cleaning.
All-in-all great experience, with one big exception of scheduling.
Services were scheduled to start between 8:30a and 10a. Received a call explaining a mechanical issue with the Van and possible delays. Couple of hours later, got another phone call notifying that the Van is non-functional, and that somebody will visit my place in the evening.
I had taken half a day of (first past) to ensure my availability in the home. So, that was disappointing. Eventually a technician arrived at 4:30 pm.
With that out of the way... positives below.
Joshua was extremely polite and professional, and did a great job with the cleaning.
Dawn was very helpful in scheduling, and kept us abreast about the schedule changes as things evolved. Really happy with both of them, and appreciative of their professionalism.
Thank you for your feedback and review. We apologize for the unfortunate malfunction. We are pleased to hear once we arrived, we performed a high quality cleaning. Give us a call for your next service.
Excellent work by Luis P and great service. Would absolutely use again and would absolutely recommend to others.
Thank you for your feedback and review. We are so pleased you enjoyed your service. Give us a call back for your next appointment.
Luis was very polite, arrived onTime, worked quickly and the end product was very clean carpets (which isn’t easy with 2 huge dogs!).
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
The technician, Luis was timely for the appointment, calling 15 minutes in advance to tell me he was on the way. He reviewed the areas to be cleaned, suggested additive for high traffic areas which was a great idea. We are so pleased with the end result and would recommend Zerorez very highly.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next service.
The carpet dries so fast! Love it!!!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
Very professional and my carpets look great!
Thank you for your feedback and review. We are very pleased to hear your carpets look great. Give us a call back for your next appointment.
Not all the employees have good manners, but most do. My question is: Why don't we just start off on the same foot and help each other?
We are very happy with the service, our rugs look as new. However, we were told ( when the rugs were picked up) that they will be returned in 3 to 5 days, as in fact it took 7 days. Maybe because it was raining and they did not dry fast enough.
Thank you for your feedback and review. We are pleased you enjoyed to cleanliness of your area rugs. We apologize it was outside of the window for drop off for your estimated delivery. Give us a call back for your next appointment.
The professionalism of the person who comes to the house and if you have any questions the office is quick to answer them for you
Thank you for your feedback and review. We are so pleased to hear we are exceeding your expectations. Give us a call for your next cleaning.
Scheduling mixups and no extra effort to remove remaining stains.
Thank you for your feedback and review. We apologize for the scheduling inconvenience. The technicians are able to recommend products and communicate any additional pricing with you. We have a 30 day satisfaction.
cleanliness
Thank you for your feedback and review. We are so pleased to hear we are exceeding your expectations. Give us a call back for your next appointment.
Very professionally done - kind worker. Does not use a lot of water.