- Phone: 703-382-1221
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based on 4213 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
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Professional and courteous. Water is such a simple cleaner! Thank you!
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Very professional and courteous service
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My 10 year old carpet now looks and smells almost brand new thanks to Zerorez!!
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Excellent technician Rodney, knowledgeable and professional!
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Amazing as always!
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Requested a free estimate because I didn't know if heavily soiled carpet could be saved. Louis provided the estimate in a courtesy visit and returned a week later to do the job. Carpets look great! Service was thorough and professional. Carpets do take a number of hours to dry after treatment.
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Everyone was pleasant and accommodating.
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I like your prompt response and your willingness to schedule on weekends. I also think the prices are great.
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Responsive sales team, good communication and the idea of low residue was appealing. The carpet dried quickly and looks good.
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My rugs are extremely clean and the person that came to clean the rugs was very professional and did a fantastic job!!!
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Everything he did I cleaned.
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Rodney was great, very attentive, professional, accommodating. He did a great job!
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Tech was very professional and explained the process. We didn't have to do anything.
We will definitely use you again.
Thank you for your feedback and review. We are pleased to hear you had a wonderful first time experience with us. Give us a call back for your next appointment.
Luis was a great technician, explained the work to be done, was clean and efficient.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Easy to set up appointment. Tech was professional, courteous and helpful.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
I really like your company service because the person who did clean my carpet had professional attitude on his job. He made it in short time, but perfectly.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
We always love our service and outcome!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. We appreciate your business and being a loyal customer. Give us a call back for your next service.
You hit me steel mailbox that is no longer usable.
You lied about it, won’t apologize or pay for reimbursement
Even worse, Luis hasn’t returned my call or stopped by to see the damage. If he would look at the side of his truck, he would see a large dent/scratch!!
I will never use your service again and I will telll my friends/family/neighbors and colleagues never to use your services
We would love to send our production manager to your home to verify the situation. Please call us at 703 382 1221.
Timely. Polite and skilled workers. Thorough cleaning.
Easy to get a quote, schedule pick up and delivery, and love the non chemical cleaning. Interacting with staff is a pleasure.
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Great customer service and responsiveness! Very friendly and hard working. Would recommend to anyone looking for carpet cleaning companies that stand behind their work.
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Effective and efficient! My sofa looks like new after having a big stain!
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Zerorez made a very simple followup at my request . They were 100 % responsive as opposed to other companies that push back because they do not backup their product . Zerorez is the very best in my book . Frank Botelho
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Luis, our technician was great. Very knowledgeable, personable, and did a great job!
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The work was done well , and the technician was very polite . I appreciated the fact that the technician keep updating us on his arrival status .
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Very nice gentleman, and did AN AWESOME JOB
Thank you for your feedback. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
The tech was fabulous and so kind. Really enjoyed his banter. There was a yogurt stain on our couch that is still there which was surprising to me given that it has come up with light scrubbing otherwise. Great company, great communication but not blown away by the actual end result of the cleaning.
Thank you for your feedback and review. We are sorry that the results were not to your satisfaction. We have a 30 day satisfaction guarantee. Please call us if you want us to come back.
Carpets look great!
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Not close to arriving on scheduled time - time quoted was "between 2-4 pm"; time arriving was 7:00 pm. I understand the shortage of employees - true in almost every small business now. However, if promised arrival can't be met, give the customer an early enough time adjustment notice to allow an opportunity to reschedule for another day.
Do not schedule cleanings after dark - without natural lighting, many stains cannot be detected. I did voice this concern to Keith and also a female that called from the company. Our carpet was a mess, which I also indicated during my initial call to schedule and probably Louis did the best he could but there are still many stains which are actually smeared in a straight line which indicates the technique lifted the stain but the stain was not totally removed as it could not be seen with sight from artificial lighting.
Thank you for your feedback & review. We apologize we were running behind schedule on your day of service. However, the lighting source is not a concern for our process. We have traveled to many homes in the evening taking care of customer's needs. We can not guarantee the stain removal is going to uplift heavier soiled staining that has sat inside the fibers of the carpet for periods of time. We have done our best for your home. Give us a call for your next cleaning.
Zerorez always does an amazing job cleaning my grout. Luis is so professional and has a wonderful attitude. Always willing to help and knowledgeable about his profession.