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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback and review. We are so pleased we were able to exceed your expectations. Give us a call back for your next cleaning.
I liked the customer service. There was a gentleman that came to clean an area rug and he did not clean up properly afterward, leaving many footprints from the wet that scattered. Basically left the floor dirty through the house.
When I called Zerorez to discuss, I was very happy with the follow up and was told that he was a new employee and that they would use my information to help him in his career.
I’ve always been happy with Zerorez in the past as well.
Thank you for your feedback and review. We do apologize for the footprints and we have notated and discussed this information with the technician. Thank you for allowing us the opportunity to help coach our newest member of the Zerorez Team to help further his career. Give us a call back for your next appointment.
No chemical odor
Thankyou for your feedback and review. We are pleased to hear you had exceptional service. Give us a call back for your next cleaning.
Joshua did an excellent and speedy job! And I was delighted to see that he was so proud of his work.
Thank you for your feedback and review. We are so pleased to hear Joshua did a Outstanding service. Give us a call back for your next visit.
Very professional and quick service.
Thank you for your feedback and review. We are pleased to hear about your exceptional service. Give us a call back for your next cleaning
outstanding :)
Thank you for your feedback and review. We are so pleased to hear your technician did a Outstanding cleaning for your home. Give us a call back for your next appointment.
Always receive excellent customer service and I am so happy with how the cleaning turns out
Thank you for your feedback and review. We are so pleased to hear you had another wonderful service. Give us a call back for your next appointment.
The carpets have never looked so good. Ron did an outstanding job.
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
I called Zerorez four times, now. My carpet is 11 years old and supposed to be light tan. The first time, I needed some furniture, steps and areas that suffered from heavy traffic to look refeshed. Instead, they ended up looking almost new. So, I called again for my annual floor cleaning. As always, now the carpet looks new. They also cleaned my white grout in the bathrooms, sunroom and mudroom and now they also look new. I recommend that if you want affordable, service for your floors, give Zerorez a try. I've met four of their technicians and they were all polite, professional and dutiful. The most recent service was was done by Jarret and I plan to ask for him specifically next year.
Thank you for your feedback and review. We are so pleased to hear we were able to exceed your expectations. Thank you for being a loyal customer and we are looking forward to next year.
We had our carpets cleaned on Tuesday. A couple of rooms in the house were stained extensively due to dog urine and spills from the grandkids. Frankly, I did not think there was any chance of getting a clean carpet again. Ron (the ZeroRez Technician) was excellent. He was able to make the carpet look new again. Thanks, Ron and ZeroRex.
Thank you for your feedback and review. We are so pleased to hear we were able to take care of those excessive stains and meeting your expectations. Give us a call back for your next appointment.
Prompt and professional service. The carpet looks amazing!
Thank you for your review and feedback. We are so pleased you enjoyed your service and we were able to meet your expectations. Give us a call back for your next appointment.
Dawn was able to work with me as a first time customer to reassure me that I would be pleased with your services. Since I was a first time customer, I was extremely nervous about using your services. She called and updated me as well as answer my million and one questions about the cleaning services.
When the cleaning technician - Joshua Young came out to my house, he was on time, respectful, and very polite. I had a lot of questions and he answered all of them. He wore covered shoes the entire time to ensure that he was not transferring dirt and debris from one room to the next. I am so pleased with the finished product. All the stains and dirt are gone from my carpet and my house smells like a brand new one.
Dawn and Joshua both represented Zerorez so well that I strongly believe that they should both receive a recognition bonus for going "above and beyond" to make me happy.
I will certainly be using Zerorez again for my carpet cleaning needs and will be telling my family and friends.
Will and Pat did a great and thorough job -- and our carpet looks a whole lot better
Thank you for your feedback and review. We are so pleased to hear we were able to provide solutions that help elevate our clients lives. Give us a call back for your next service.
The installer was really good
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
It created a musty smell in the home.
Thank you for your feedback and review. Thank you for speaking with us today. Yes there needs to be air circulation inside the home when you have the cleaning until all the carpets are dry. Give us a call if we can assist any further.
Very professional, thorough, excellent price!
Thank you for your review and feedback. We are so pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
I think the rep that came over was new, didn’t do the best job… It’s also been 48hrs and some of the carpet is still very wet….
Thank you for your feedback. We apologize this was not up to satisfaction. Thank you for speaking with us this morning as we are extending our 30 day satisfaction for your visit to help resolve these concerns.
Friendly Service and high quality.
Thank you for your feedback and review. We are pleased you enjoyed your service. Give us a call back for your next appointment.
Very dependable and easy to work with. They do a good job of cleaning the carpet. I would highly recommend this company. 👍👍
Thank you for your feedback and review. We are pleased to hear you enjoyed your service. Give us a call back for your next cleaning appointment.
The scheduling process was easy, the employee who came to my house was very polite, honest, and helpful. Will definitely use again in the future.
Thank you for your feedback and review. We are so pleased to hear from the beginning to the end we were able to exceed your expectations. Give us a call back for your next appointment.
Very easy to deal with and a great job cleaning my stairs
Thank you for your feedback and review. We are so pleased we exceeded your expectations. Give us a call back for your next appointment.
Ron definitely exceeded our expectations, very patient, professional, and knowledgeable. The reviews definitely did not lie!!!!
Thank you for your feedback and review. We are so pleased to hear Ron walked you step by step in the cleaning process. Give us a call back for your next appointment.
Zerorez basically wasted 2 months of my life and stole approximately $180 by not cleaning my 8x10 rug TWO TIMES after admitting fault when I showed them picture proof that my rug was not even touched. Somehow, it had MORE dirt in it or some kind of sediment that was thrown all over my floor when I unrolled it. You can make this right by giving me a COMPLETE refund and not a 50% refund before I go to the BBB and make a report. Very unhappy customer over here.
Thank you for review. We apologize you were not happy with your service. We have a 30 day satisfaction from the time of cleaning.
Through, professional, friendly, reasonable prices
Thank you for your feedback and review. We are so pleased to hear we were able to meet your expectations. Give us a call back for your next appointment.
Luis was great. He did an excellent job.
Thank you for your feedback and review. We are so pleased we were able to meet your expectations. Give us a call back for your next appointment.
Good services. Will use again!
Thank you for your feedback and review. We are so pleased we were able to meet your expectations. Give us a call back for your next appointment.
15 out of 10 for great service
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
Personable people made quick work of the cleanup.
Thank you for your feedback and review. We are so pleased you to hear we exceeded your expectations. Thank you for welcoming us into your home. Give us a call back for you next appointment.
Chemical Free
Thank you for your feedback and review. We are pleased to hear you were pleased with your appointment and you liked the method we use. We want to be able to have solutions the enrich, enhance and elevate our clients lives. Give us a call back for next appointment.
The technicians did a beautiful job cleaning the carpet. The products certainly worked good.
Thank you for your feedback and review. We are pleased to hear you enjoyed your service. Give us a call back for your next appointment.
Happy to help, but I already wrote a note to Dawn about the employee, and the service.
Both great!
Please ask her for a copy.
Thanks, First name removed