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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback and review. We are so pleased to hear we did a wonderful job on your cleaning appointment. Give us a call back for your next service.
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Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
Our carpet always looks new when you are done! We will never use anyone else.
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
Great!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
The tech was wonderful.!My carpet is white. Not a good idea. I thought was no way this can look good. I was wrong. my carpet looks amazing! I will continue to use your products and services.
Daniel R.
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
Loved that their wasn’t any overwhelming fragrance smell after the cleaning and the carpets looked great!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next cleaning.
Excellent result! I did not think the carpet could be restored after serious pet stains and red wine stains, but it looks like new!
Thank you again!
Thank you for your feedback and review. We are so pleased to hear we exceeded your expectations. It was our pleasure to assist. Give us a call back for your next appointment.
Very efficient, on time, good workers, does great job, very satisfied.
Thank you for your feedback and review. We are so pleased to hear you had a great cleaning experience. We appreciate your time and business. Give us a call back for your next cleaning.
Easy process from start to finish
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next cleaning.
Professional quality work with flexibility to customize what was needed ti my requirements. The owner is great to work with.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next appointment.
Excellent pick up and delivery, as well as timely and thorough cleaning of our area rugs!
Thank you for your feedback and review. We are so pleased you enjoyed your service. Give us a call back for your next appointment.
Very timely and efficient service by Jerett-ty
Thank you for your feedback and Review. We appreciate your time and business. Give us a call back for your next appointment.
For the amount of money we were charged, the carpet was crunchy in texture once dried, there is still a smell to some of the carpet, and once I vacuumed the carpet after drying, i had to empty the vacuum four times there was so much debris. I do not understand why there was so much debris in the carpet after it had just been cleaned.
Thank you for your feedback and speaking with us. We apologize you were not satisfied with the service. We recommend vacuuming before arrival. We have a 30 day satisfaction to further assist.
Representatives are knowledgeable, friendly and courteous. Turf/Carpet cleaned well and promptly.
Thank you for your feedback and review. We are so pleased to hear your service was excellent. Give us a call for your next appointment.
On time. Very courteous.
Didn't stop till he was done.
Took good care not to damage anything.
Thank you for your feedback and review. We are so pleased to hear you had a excellent service. We appreciate your time and business. Give us a call back for your next cleaning.
The professionalism of your employees
Thank you for your feedback and review. We appreciate your compliment's for our staff. Thank you for your time and business. Give us a call back for your next appointment.
They cleaned our 5 bedrooms, hallway and stairs very quickly. I wasn't 100% thrilled honestly. The carpet felt stiff afterwards and still has a odor to it. we just purchased our home and after the cleaning we learned the prior owners had dogs in the home. If we knew that prior to arranging our cleaning we would have chosen the pet odor upgrade. I would recommend them and use again in the future.
Thank you for your feed back and review. We apologize you were unaware of the pet from previous tenants when purchasing the home; We would have been able to provide better recommendations for your service. Give us a call for your next appointment.
Sofa looks like it has never been cleaned. Stains are still there big as life. The guy who came out did his job efficiently but didn't get out any stains
Thank you for your feedback. Our cleaning process is based off of fabric. Some material just can not get wet. Some of these spots look like water spots with the darkening and changing of colors overtime. We stand by our 30 day workmanship satisfaction.
Work looked like it was half way done. Not vacuumed & looked like it wasn’t cleaned.
Thank you for your feedback. We apologize that you were not satisfied. However, the area of concern was out of the project scope.
We would be happy to come back at an additional cost. Give us a call if we are able to assist.
Easy scheduling. Prompt service and our tech Ron, was awesome! Very professional and friendly
Thank you for your feedback and review. It was our pleasure to assist. We are delighted to hear we were able to exceed your expectations. Give us a call back for your next cleaning.
The work was done in a timely manner, your representative was polite, explained what he would do, and finished as promised.
Thank you for your feedback and review. We are so pleased to hear we have exceeded your expectations. Give us a back for your next cleaning.
Very professionally run operation. They show up when they say they will and do quality work at a reasonable price. I use them on all of my rentals and would recommend them.
Thank you for your feedback and review. We appreciate your time and business. It has been a pleasure working with you and exceeding your expectations. Give us a call back for your next cleaning.
Each time they come my carpets and sofas look spotless. Quick service and very professional.
Thank you for your review and feedback. We are so pleased we are able to exceed your expectations with every visit. It is our pleasure to enrich, enhance, and elevate our clients lives. Give us a call back for your next cleaning.
I didn't realize how wet the rug was left. It would have been told prior to cleaning.
Thank you for your feedback and review. We apologize you were not happy with your cleaning. The area rugs are left damp to the touch and usually take approximately 8-24 hours for drying process. For any further information give us a call we would be happy to walk you through any of our services.
The products used were not over powering and had a nice clean scent of freshness. The equipment was only a hose vice heavy equipment. Our service was very professional and booties wear worn, which was excellent with me not having to ask. Our technician was respectful and all about his work, He did an excellent job and we are very pleased. Thank you for your excellence.
Thank you for your feedback and review. We are so pleased to hear about your experience. We are so pleased your technician exceeded your expectations. Give us a call back for your next cleaning.
Zerorez prices are moderate by comparison to other carpet and rug cleaners. Don, the admin rep at the Sterling, VA office is superb. She is down to earth and very nice person to meet.
Going forward, Zerorez is my one-stop shop for all my carpets and rugs.
Mike
Thank you for your feedback and review. We are very pleased to hear Dawn exceeded your expectations in delivering great pricing and superb customer service. Give us a call for your next cleaning.
I like the feel of the cleaned items(rugs and upholstery) after they’ve been cleaned and no residue remains.
Thank you for your feedback and review. We are so pleased we were able to exceed your expectations. Give us a call back for your next cleaning.
The people: positive, professional, and hard working.
Thank you for your feedback and review. We appreciate you taking the time out of your day and acknowledging our team. It was our pleasure assisting you through the cleaning process. Give us a call back for your next cleaning.
Great service, effective, quick
Thank you for your review and feedback. It was our pleasure working with you. We are so pleased the technicians did a wonderful job and we exceeded your expectations. Give us a call back for your next cleaning.
The team arrived as scheduled, reviewed the scope of work and worked diligently. Most of the upholstery items came out great. I had several chairs with "unknown" spots/streaking and those didn't really come out, but I know that the chairs are clean and sanitized.
Thank you for your feedback and review. We are so pleased you had a delightful experience with us. Give us a call back for your next cleaning.
The person who came was very professional and did a great cleaning service. My carpets look much better. He suggested a few upgrades but I declined them because it was beyond my budget. He did a good job regardless.