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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback and review. We are so pleased we were able to exceed your expectations. Give us a call back for your next cleaning.
After throughly checking the carpet after the associate was finish. I notice pieces of a paper I specifically left on the floor which means the floor was not vacuumed well or wasn’t at all. The service tech was very professional. I will definitely use you all in the future because of my ability to make a same day appointment and everything appears to be clean except the vacuuming issues. To make things right I think 50% off of my next service as I’m wanting all of my carpet clean again before the year is out as well as my rugs. I appreciated the fast service but I would rather have things done right if that means taking alittle more time.
Thank you for your feedback and review. We reviewed services that was completed. We remind customers to vacuum the flooring first before we come out through text and email. Our wands have small slits for steam cleaning we are pleased we were able to meet your expectation for your service and that you will be using us again. Give us a call for your next appointment.
The service was spot on. Your service representative was punctual and very respectful. The only improvement I would suggest is adding a preference for military members.
Thank you for your feedback and review. We are very pleased you were happy with your service. Also, Thank you for you suggestions. Give us a call back for your next appointment.
Quick. Did an excellent job.
Thank you for your feedback and review. We are delighted to hear you were pleased with you cleaning. Give us a call back for your next appointment.
On good recommendations I hired this company to clean my two sofas. The cushions were replaced after cleaning while still wet and mold set in. Two of the spots were not clean and the cleaning solution stained the cotton base on which the cushions sit. A second cleaning was attempted under supervision of owner and the stains only got worse. They said they would reupholster the sofas after consulting with the company owners but I have heard nothing in a week.
Thank you for feedback. We are pleased to inform you that we have found someone to reupholster your loveseat. This email was sent out to you yesterday July 21st as we were waiting for questions to being answered from the vendors we were looking into. Thank you in advance as we are working diligently to help repair.
I like that it was a thorough clean with minimal drying time.
Thank you for your feedback and review. We are so pleased to hear we were able to exceed your expectations with drying time. Give us a call back for your next appointment.
Honestly this is the second time I do not think a good job was done. I have used this company before in Stafford multiple times with excellent results and worst carpeting. I do not think the techs who this area in Centreville even try to do a good job. I watched and basically no effort was being put into good resulrs.
Thank you for your feedback and review. When we do a walk through of the home with our customers. We try and let customers know how we can assist with the areas of concern, just as we did with your home. If you deny products that the technician is offering for other areas of the home it would be a basic cleaning process. This means the areas of concerns with the basic cleaning process may not be addressing those deeper concerns inside those fibers of your carpeting due to the soil build up. We have a workmanship for 30 day satisfaction. Give us a call if we can assist any further.
The technician was awesome
Thank you for your feedback and review. We are so pleased that you enjoyed your service. Give us a call back for your next appointment.
Very committed people. They were right on time and did an excellent job.
Thank you for your feedback and review. We are so pleased to hear we met your expectations. Give us a call back for your next service appointment.
Edging around baseboards was inadequate at best! Would not use your company in the future.
Thank you for your feedback and review. We apologize we did not meet your expectations. We have our workmanship that is a 30 day service. We would be happy to assist.. Give us a call so we can help resolve this concern.
Great service very quick and efficient. House and carpets smell great
Thank you for your feedback and review. We appreciate your business. We are so pleased you enjoyed your service. Give us a call back for your next appointment.
The person who came to our house, was excellent, he did very good job, we are very happy.
Thank you for your feedback and review. We are so pleased we were able to meet your expectations. Give us a call back for your next cleaning.
The guy did an absolute great job inside the house and would definitely like to have him come again later to do our carpets again when necessary.
His job on the carpet was a '10'. This is the second time he has come out and both times have been perfect.
I was just concerned about the chemicals dumped on the lawn because it totally killed off the grass.
I probably should have given the overall score a 7, but I'm unable to go back and change my score.
Thank you for your review and feedback. It was a pleasure speaking with you this morning in regards to your review. You were expressing it was a wonderful job done inside the home. Give us a call back for your next cleaning.
Will was awesome - on time, clearly explained everything, and we’re so happy with how things turned out as we prepare to move into our new home.
Thank you for your feedback and review. We are so pleased to hear you enjoyed your service appointment. Give us a call back for your next cleaning.
None of the stains came out and the couch does not look any different
Thank you for speaking with us today regarding your concerns with the couch. We will see you tomorrow to try another method.
I use zerorez some years ago and was pleased. I felt the value and the service was definitely worth it. Now the prices have gone up so much that it feels a bit less worth it. Which will cause me to hesitate the next time I need carpets clean. I might seek another method if I don't want to pay the high price. The tech covered a small amount of area for nearly $300. It's just too high and I can't recommend others pay that much for the amount of coverage that was done.
Thank you so much for your feedback and review. We believe in communication with our customers if your not happy with the service or regarding pricing to see what we can do. As we tried to reach out you did not want to speak with us. We apologize that you were not happy with the cost. We however are delighted to hear your service went well.
Prompt, professional, efficient, and do an excellent job
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next service.
Their technician damaged my coffee table while he was cleaning my sofa. The top part of my table is destroyed and there was no way to repair it. I ordered a new table. They charged me $228 for cleaning just a small area of my sofa not the entire sofa. In addition I paid $975.84 to buy a new table. This was ridiculous. I’m not happy at all. Zero star.
Thank you for your feedback. We apologize for the damage as we are taking the proper steps to assist.
The carpet was not well cleaned. I asked the technician whether there was something else he could do, he said, "no." I even called the office and asked for an inspector to inspect the quality of the job or to troubleshoot the work. I was told that no one would be able to come till the following week. Since I was hosting an Independence Day party, "next week" was too late. So I asked Zerorez to send their best technician to consult on the problem. The next day, following your cleaning, Zerorez was at my home and had re-cleaned my carpet *successfully*
Thank you for your feedback and review. We are so pleased we exceeded your expectations with your cleaning and we were able to accommodate before your holiday get together. We are just waiting on the rating to be updated as another link was sent over for you. Give us a call back for your next cleaning.
Very professional and timely. Great company
Thank you for your review and feedback. We appreciated your time and business. We are so pleased we were able to exceed your expectations. Give us a call back for your next appointment.
We are very satisfied customers of ZEROREZ having used this company twice. The service people, both times were professional, respected our privacy, and performed outstanding results. We will continue with ZEROREZ again!
Thank you for your review and feedback. Thank you for allowing us to come in your home and exceeding your expectations. Give us a call back for your next appointment.
The technician, Mr. William, was very courteous and professional. He explained what he was going to do and arrived on time.
Thank you for your feedback and review. We are so pleased we were able to exceed your expectations. Give us a call back for your next appointment.
Excellent result, always. The service is prompt and professional. The methods are cutting edge. Why would you allow someone to pump gallons of water into your carpets with an insufficient knowledge of how soap works.
Thank you for your feedback and review. We are pleased to hear we were able to exceed your expectations and give you more knowledge regarding soap residue. Give us a call back for your next appointment.
Everything was great!
Thank you for your review and feedback. We are so pleased to hear everything went well and we were able to exceed your expectations. Give us a call back for your next appointment.
The smell is very strong and lasts a long time.
Thank you for your feedback. We are sorry to hear it was more of a smell than expected. We will look into this. We are pleased to hear that it took care of the concern. Give us a call back for your next appointment.
You guys did a good job cleaning my carpets.
Thank you for your feed back and review. We are pleased we exceeded your expectations. Give us a call back for your next appointment.
I have already resolved the issues that came up as a result of your cleaning my sectional sofa. Nothing further to add.
Thank you for your feedback. We apologize you were not happy with the service. We have a 30 day satisfaction if you decide to change your mind.
Carpet cleaning was excellent
Thank you for your feedback and review. It was our pleasure to assist with your cleaning. Give us a call back for your next appointment.
I had my carpet cleaned and they did a wonderful job —got the coffee stain out —my carpets after they were dry were not crunchy but soft and bright—the employees were professional, courteous and seemed to enjoy their job
Thank you for your feedback and review. We are so pleased you enjoyed your cleaning appointment and we were able to assist with those coffee stains. Our technicians take pride in their work. Give us a call back for your next appointment.
communication and the turn around time for appointments. Technician’s are always on time and courteous.
Thank you for your feedback and review. We are pleased to hear you enjoyed your cleaning. Give us a call back for your next appointment.
On time;good cleaning technique;good result;courteous tech